Every category where a model named Document360 for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Knowledge base and self-service	Customer	14%	2 of 96	5%	37	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Document360 yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Document360 across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	1	0	2
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	3	0	1	0	4
Perplexity Sonar	1	0	2	0	3
Grok 4.1 Fast	2	0	1	0	3
Mistral Small	0	1	1	0	2
DeepSeek V4 Flash	1	3	0	1	5
Llama 4 Maverick	1	1	2	0	4
Qwen 3.7 Flash	0	4	1	0	5
Kimi K2	0	0	2	0	2
GLM 4.7 FlashX	0	1	2	1	4
MiniMax M2.5	1	1	1	0	3

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct28 labels9

Paraphrase7 labels2

Comparative30 labels1not counted in share

Budget-constrained11 labels1

Scale-constrained14 labelsNone

Negative19 labels2not counted in share

First choiceAlternativeMentionNegative109 labels in all, every segment counted; 12 of the 15 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you want a single default recommendation without more context, pick Document360 for a mid-market B2B company.” Perplexity Sonar · Knowledge base · direct prompt · first choice

“Best For: SaaS, product-heavy, and technical companies needing structured, multilingual customer help centers.” Gemini 3.5 Flash · Knowledge base · comparative prompt · first choice

“Best Standalone & Dedicated Knowledge Base: Document360 ... Document360 is the industry standard.” Gemini 3.5 Flash · Knowledge base · paraphrase prompt · first choice

“### 1. Document360 - Best for: Mid-market teams needing AI-powered documentation at scale” MiniMax M2.5 · Knowledge base · direct prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“"Free trials" (Zendesk, Document360): Actually $120+/month after trial period” GLM 4.7 FlashX · Knowledge base · budget prompt · soft negative

“Document360 | Budget-sensitive teams — quote-based pricing after Nov 2024” DeepSeek V4 Flash · Knowledge base · negative prompt · soft negative

Named alongside

The products named in the same answers as Document360, over the 109 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Document360 was named but was not.

ProductSame answerTook the first choice insteadHead to head

Notion87 of 10919Compare →

Confluence80 of 1099Not in the top three

Guru73 of 1091Not in the top three

Slite52 of 10910Not in the top three

Helpjuice43 of 1098Not in the top three

Zendesk Guide41 of 1092Not in the top three

Tettra36 of 1090Not in the top three

Nuclino32 of 1092Not in the top three

Bloomfire31 of 1091Not in the top three

Zendesk29 of 1092Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Document360. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 17 of the 109 answers that named Document360 and are not a share of its labels.

Domains cited

slite.com13

assembly.com9

learn.g2.com8

ferndesk.com7

zendesk.com7

helpcenter.io6

helpjuice.com6

peoplemanagingpeople.com6

productlift.dev6

g2.com5

Seventy-three of the seventy-three domain citations in answers naming Document360 came from somebody else's page.

Pages cited

slite.com/learn/knowledge-base-softwares13

assembly.com/blog/best-knowledge-base-software9

learn.g2.com/best-knowledge-base-software7

zendesk.com/service/help-center/knowledge-base-software7

helpcenter.io/blog/best-knowledge-base-software-20266

peoplemanagingpeople.com/tools/best-knowledge-base-software6

productlift.dev/best-knowledge-base-software6

ferndesk.com/blog/best-knowledge-base-for-small-teams5

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Document360's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Document360, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at document360.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.