Small business▲+2Since September 2026: 2% → 5%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
5%from 2% in September 2026
Inside the floor by 9 pointsRank 10 → 7 of 75
2 categories · RankedDocument360
114Judge labels
15First choices
12Negative labels
14 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
17% in Knowledge base for mid-market buyers
Rank 2 of 88 in the mid-market standingaccepted challenger
7 of 14 models made it the first choice on the direct prompt; 2% of its 42 labels there were negative.
What the models named instead of Document360 →By buyer segmentStrongest at mid-market.
Small business7 of 77
4%34 labels
accepted challenger
Mid-market2 of 88
17%42 labels
accepted challenger
Enterprise4 of 85
6%37 labels
accepted challenger
In knowledge base · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Document360 for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Knowledge base and self-service | Customer | 17% | 2 of 88 | 2% | 42 | accepted challenger | =heldSince September 2026: 14% → 14%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer education and LMS | Customer | 0% | 46 of 86 | 0% | 1 | under 10 labels · led by LearnUpon at 26% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Document360 held within the floor in all two categories: no change cleared 11 points.
Best category · Knowledge base · by segment
Mid-market=heldSince September 2026: 14% → 14%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
14%from 14% in September 2026
Inside the floor by 11 pointsRank 2 of 85, unchanged
Enterprise▼−5Since September 2026: 9% → 5%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
5%from 9% in September 2026
Inside the floor by 6 pointsRank 4 of 79, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Knowledge base | 14% | 14% | =heldSince September 2026: 14% → 14%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 2 of 88, unchanged |
| Customer education | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 46 of 86, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Document360 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Document360 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 2 | 0 | 1 | 3 |
| Gemini 3.5 Flash | 2 | 2 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 1 | 2 | 0 | 3 |
| Grok 4.20 | 1 | 2 | 0 | 0 | 3 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 1 | 1 | 1 | 0 | 3 |
| Llama 4 Maverick | 0 | 2 | 2 | 0 | 4 |
| Qwen 3.7 Flash | 2 | 1 | 1 | 0 | 4 |
| Kimi K2 | 0 | 2 | 1 | 0 | 3 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 2 | 1 | 0 | 0 | 3 |
| Muse Glimmer 30B | 1 | 2 | 1 | 0 | 4 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct33 labels11
Paraphrase9 labels3
Comparative31 labels3not counted in share
Budget-constrained12 labels1
Scale-constrained18 labelsNone
Negative11 labelsNone
First choiceAlternativeMentionNegative114 labels in all, every segment counted; 15 of the 18 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Often cited as the best dedicated KB tool for mid-market B2B... Choose Document360 if you want a dedicated, professional knowledge base that scales well” Qwen 3.7 Flash · Knowledge base · direct prompt · first choice
“Best Dedicated, Standalone Help Center: Document360 ... is the industry standard for mid-sized B2B companies.” Gemini 3.5 Flash · Knowledge base · paraphrase prompt · first choice
“Highly rated for mid-market companies (25 to 500 people)... frequently cited as a top choice for B2B use cases.” Mistral Small · Knowledge base · direct prompt · first choice
“Best for customer-facing KBs at mid-market companies that want deep workflow and analytics features” Claude Haiku 4.5 · Knowledge base · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“these tend to be pricier or trial-based rather than truly budget-friendly” GPT-5.4 mini · Knowledge base · budget prompt · soft negative
Named alongside
The products named in the same answers as Document360, over the 114 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Document360 was named but was not.ShowHide
Named alongside
The products named in the same answers as Document360, over the 114 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Document360 was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Document360. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 105 of the 114 answers that named Document360 and are not a share of its labels.
Domains cited
learn.g2.com57
slite.com55
plain.com33
document360.comYour site32
mangoapps.com29
helpjuice.com28
usepylon.com25
squibler.io24
zendesk.com24
helply.com23
298 of the 330 domain citations in answers naming Document360 came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
document360.com is not in Google's top ten for any of the category's searches. In the answers, Document360 takes 17% of first choices and Notion takes 21%.ShowHide
Search and answers
document360.com is not in Google's top ten for any of the category's searches. In the answers, Document360 takes 17% of first choices and Notion takes 21%.
ShowHideIn search
Google, US estimatesPosition for “knowledge base software”
–
not in the top ten
Position for “best knowledge base software”
–
not in the top ten
- Searches for its name, Google
- 1,300 a month (“document360”)
- AI search demand for its name, est.
- 20 a month
- Organic visits to its site
- about 15,294 a month
- Searches its site ranks for
- 6,737 · 127 in the top three
- Sites linking to it
- 4,878
- Paid Google search
- 3 searches its ads show for, about 27 clicks and $648 a month (estimate)
In answers
This editionShare of first choices
17%
rank 2 of 88 in knowledge base
Segment leader
21%
Notion
- First choices
- 15 across its categories
- Named in
- 114 answers
- Its own site cited
- in 105 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on document360.com
1,704
subdomains included
Content
972
counted in the table below
Documentation
155
Product · Integration
21 · 34
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 678 | 15 | 2026-09-23 | ||
| Webinar or virtual event | 93 | 11 | 2026-09-15 | ||
| Case study | 68 | 4 | 2026-09-24 | ||
| Glossary or explainer | 60 | 0 | 2026-03-28 | ||
| Comparison | 53 | 1 | 2026-09-28 | ||
| Conference or event | 9 | 2 | 2026-07-06 | ||
| Report or ebook | 8 | 0 | 2025-01-28 | ||
| Template or tool | 2 | 1 | 2026-07-03 | ||
| Podcast or video | 1 | 0 | 2020-05-15 |
Most recent
- 2026-09-28Claude vs document360 comparison
- 2026-09-24Loblaw streamlines pharmacy training case study
- 2026-09-23Sop software blog
- 2026-09-18Api documentation tools blog
- 2026-09-17Writing clearly in the age of ai blog
- 2026-09-16Software documentation tools blog
Events in person
Last twelve months
- October 25, 2026 to October 28, 2026LavaConCharlotte, USA · hybrid · attended
- September 23, 2026 to September 24, 2026NORDIC TechKomm CopenhagenCopenhagen, Denmark · attended
- June 2, 2026 to June 3, 2026Evolution of TC 2026 – SofiaSofia, Bulgaria · attended
- May 21, 2026 to May 22, 2026tcworld ChinaShanghai, China · attended
- May 7, 2026 to May 8, 2026tekom FestivalSankt Leon-Rot, Germany · attended
- May 3, 2026 to May 5, 2026Write the DocsPortland, USA · attended
- April 13, 2026 to April 15, 2026ConVExPittsburgh, USA · attended
- March 27, 2026 to March 28, 2026International Tech Writer DaysMoscow · hybrid · attended
- February 2, 2026 to February 3, 2026DITA EuropeBrussels, Belgium · attended
- February 1, 2026DITA-OT DayBrussels, Belgium · attended
As the event pages on document360.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page document360.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Document360
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Document360 is its own company.ShowHide
The company
Document360 is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Intelligent Knowledge Base Software, where Humans & AI work together
- For
- customers and teams
- Price stated
- Customized pricing built around your needs document360.com/pricing
- Free plan or trial
- Start free trial; free trial of Document360 document360.com
- Integrations claimed
- 60 document360.com · 27 document360.com/pricing pages disagree
- Certifications
- SOC 2ISO 27001:2022SOC 2 CertifiedGDPR CompliantISO 27001 CertifiedSOC 2 Type IIGDPR ready
- Customers named
- PanayaSafeBreachFastmagAbrigoBigIDWoods BagotWhatfixCTERA
- Not stated on the pages read
- Starting price, hosting
What Document360's own pages state, read September 28, 2026: document360.com, document360.com/pricing, document360.com/security, document360.com/features, document360.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Document360's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Document360, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Document360 by email, built from the raw record of the edition. It shows:
- where Document360 is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Document360, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where Document360 is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where Document360 is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideDocument360 is among the products AI models recommend first in Knowledge base and self-service this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.