Document360 vs Confluence
Seven of fourteen models named Document360 first on the direct prompt; two named Confluence. Both were named by all fourteen models and Document360 carries 42 labels and Confluence 46, so the shares are not directly comparable.
Named in two categories this edition.
By Atlassian, Sydney, Australia, founded 2002. Named in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the knowledge base and self-service page.
By framing
Document360First choices, of fourteen modelsConfluence
Across every category in the October 2026 Edition, Document360 and Confluence were named in the same answer eighty-five times, of the 114 answers naming Document360 and the 142 naming Confluence. In those answers Confluence took the first choice twelve times and Document360 nine.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.20 | | | | | | |
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | |
Document360 Confluence first choice named as an alternative argued againstblank: not namedEach cell is one answer, Document360 on the left and Confluence on the right.The direct prompt
Both were the first choice
1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.Document360 first, Confluence an alternative
6 of 14 modelsConfluence was named in the answer but not as the choice, or not at all.Confluence first, Document360 not the choice
1 of 14 modelsDocument360 was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
6 of 14 modelsThe answer put something else first and named one of the two as an alternative.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Document3604%#5 of 17Confluence0%#15 of 17Document36017%#2 of 12Confluence5%#5 of 12Confluence24%#2 of 12Document3606%#4 of 12What the models said about Document360
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“these tend to be pricier or trial-based rather than truly budget-friendly” GPT-5.4 mini · budget prompt · soft negative
“Often cited as the best dedicated KB tool for mid-market B2B... Choose Document360 if you want a dedicated, professional knowledge base that scales well” Qwen 3.7 Flash · direct prompt · first choice
“Best Dedicated, Standalone Help Center: Document360 ... is the industry standard for mid-sized B2B companies.” Gemini 3.5 Flash · paraphrase prompt · first choice
“Highly rated for mid-market companies (25 to 500 people)... frequently cited as a top choice for B2B use cases.” Mistral Small · direct prompt · first choice
What the models said about Confluence
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Search issues: Surfaces archived pages above current ones ... Cost creep: Atlassian pricing changes have frustrated many users” Kimi K2 · negative prompt · soft negative
“Sluggish performance on large pages, steep learning curve, clunky permissions, dated editor, search degradation at scale.” Grok 4.20 · negative prompt · soft negative
“not suitable for public help centers and is often better treated as an internal wiki than a customer support KB” Perplexity Sonar · negative prompt · soft negative
“Choose Confluence if you're focused on internal team documentation and already use Jira” Kimi K2 · direct prompt · first choice
“Often the top pick for mid-sized teams... Confluence leads for B2B collaboration” Grok 4.20 · direct prompt · first choice
“Notion free + Confluence free 10-user are the most commonly recommended” Muse Glimmer 30B · budget prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.