Every category where a model named Helpjuice for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Knowledge base and self-service	Customer	4%	8 of 96	14%	21	accepted challenger
Community platforms	Customer	0%	39 of 74	0%	1	under 10 labels · led by Higher Logic Vanilla at 23%

Movement

This is the first edition on this tier, so no move can be computed for Helpjuice yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Helpjuice across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	0	1	1	0	2
Grok 4.1 Fast	1	1	2	0	4
Mistral Small	0	0	0	2	2
DeepSeek V4 Flash	1	3	1	1	6
Llama 4 Maverick	1	0	0	0	1
Qwen 3.7 Flash	0	0	1	0	1
Kimi K2	0	1	1	0	2
GLM 4.7 FlashX	0	0	0	0	0
MiniMax M2.5	0	1	2	0	3

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct10 labels1

Paraphrase2 labels1

Comparative11 labelsNone

Budget-constrained14 labels8

Scale-constrained5 labelsNone

Negative15 labels1not counted in share

First choiceAlternativeMentionNegative57 labels in all, every segment counted; 10 of the 11 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“I'd recommend Helpjuice if you want a dedicated, highly customizable, predictable-cost help center” DeepSeek V4 Flash · Knowledge base · paraphrase prompt · first choice

“Helpjuice - Best for mid-market teams that want a fully managed, hand-customized knowledge base” Llama 4 Maverick · Knowledge base · direct prompt · first choice

“Favor enterprise-grade like Document360 (audited versioning) or Helpjuice (governed theming)” Grok 4.1 Fast · Knowledge base · negative prompt · first choice

“strong option for mid-market teams that want deep customization and search” Perplexity Sonar · Knowledge base · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“High-Risk Tools to Avoid ... Helpjuice ... Weak for customer-facing public help centers” Mistral Small · Knowledge base · negative prompt · hard negative

“Steep pricing jumps between tiers (e.g., Helpjuice's $2,400/year jump for AI)” DeepSeek V4 Flash · Knowledge base · negative prompt · soft negative

“Starting at: $120/month (up to 4 users) ... Cons: Monthly cost adds up” Mistral Small · Knowledge base · budget prompt · soft negative

Named alongside

The products named in the same answers as Helpjuice, over the 57 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Helpjuice was named but was not.

ProductSame answerTook the first choice insteadHead to head

Notion50 of 579Not in the top three

Confluence45 of 574Not in the top three

Document36043 of 575Not in the top three

Guru36 of 571Not in the top three

Tettra26 of 570Not in the top three

Nuclino25 of 572Not in the top three

Slite23 of 577Not in the top three

Slab18 of 572Not in the top three

Zendesk Guide17 of 570Not in the top three

BookStack16 of 571Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Helpjuice. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 7 of the 57 answers that named Helpjuice and are not a share of its labels.

Domains cited

slite.com7

ferndesk.com4

helpjuice.comYour site4

learn.g2.com4

productlift.dev4

assembly.com3

desk365.io3

helply.com3

peoplemanagingpeople.com3

proprofskb.com3

Thirty-four of the thirty-eight domain citations in answers naming Helpjuice came from somebody else's page.

Pages cited

slite.com/learn/knowledge-base-softwares7

productlift.dev/best-knowledge-base-software4

assembly.com/blog/best-knowledge-base-software3

desk365.io/blog/best-knowledge-base-software3

helpjuice.com/blog/knowledge-base-software-buying-guide3

helply.com/blog/best-knowledge-base-software-platforms3

learn.g2.com/best-knowledge-base-software3

peoplemanagingpeople.com/tools/best-knowledge-base-software3

Pages are listed as the models cited them.

Names read as Helpjuice

What the judge wrote, as written, with how often. The vendor table decides that these count as Helpjuice; a claim can dispute any of them.

HelpJuice 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Helpjuice's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Helpjuice, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at helpjuice.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.