Every category where a model named Verint Quality Management for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center quality assurance	Customer	0%	25 of 81	25%	8	under 10 labels · led by EvaluAgent at 28%

Movement

This is the first edition on this tier, so no move can be computed for Verint Quality Management yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Verint Quality Management across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	0	1	0	0	1
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	0	0	0	0	0
Grok 4.1 Fast	0	0	0	0	0
Mistral Small	0	0	1	0	1
DeepSeek V4 Flash	0	0	0	0	0
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	1	0	0	1	2
Kimi K2	0	0	0	0	0
GLM 4.7 FlashX	0	0	0	0	0
MiniMax M2.5	0	0	0	0	0
GPT-6 Luna	0	1	0	0	1
Muse Glimmer 30B	0	1	0	1	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase2 labelsNone

Comparative15 labels4not counted in share

Budget-constrained3 labelsNone

Scale-constrained8 labelsNone

Negative8 labelsNone

First choiceAlternativeMentionNegative40 labels in all, every segment counted; 0 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Choose NICE or Verint if you are a large enterprise with complex compliance needs” Qwen 3.7 Flash · Contact center QA · comparative prompt · first choice

“A more enterprise-style option with strong omnichannel recording, speech analytics, coaching, and scorecards” GPT-5.4 mini · Contact center QA · comparative prompt · alternative

“Verint Quality Management is described as a robust enterprise solution designed for call centers” Muse Glimmer 30B · Contact center QA · comparative prompt · alternative

“A dominant powerhouse in the Workforce Engagement Management (WEM) space.” Gemini 3.5 Flash · Contact center QA · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“teams sometimes look for an alternative when they actually need cross-channel customer feedback analytics” Muse Glimmer 30B · Contact center QA · negative prompt · soft negative

“offer lower price points than enterprise giants like NICE or Verint” Qwen 3.7 Flash · Contact center QA · budget prompt · soft negative

Named alongside

The products named in the same answers as Verint Quality Management, over the 40 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Verint Quality Management was named but was not.

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ProductSame answerTook the first choice insteadHead to head

NICE CXone Quality Management39 of 405Not among the top eight

Observe.AI20 of 401Not among the top eight

Genesys Cloud CX15 of 401Not among the top eight

CallMiner Eureka14 of 400Not among the top eight

Balto12 of 402Not among the top eight

Zendesk QA11 of 404Not among the top eight

Calabrio ONE11 of 400Not among the top eight

EvaluAgent10 of 402Not among the top eight

Level AI9 of 401Not among the top eight

Scorebuddy9 of 400Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Verint Quality Management. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 37 of the 40 answers that named Verint Quality Management and are not a share of its labels.

Domains cited

learn.g2.com27

g2.com20

guideflow.com19

cloudtalk.io17

balto.ai14

voxjar.com13

worldmetrics.org13

verint.comYour site10

cmswire.com9

gitnux.org9

141 of the 151 domain citations in answers naming Verint Quality Management came from somebody else's page.

Pages cited

learn.g2.com/best-contact-center-quality-assurance-software24

guideflow.com/blog/contact-center-quality-assurance-software19

cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g216

g2.com/categories/contact-center-quality-assurance14

voxjar.com/best-call-center-quality-assurance-software-solutions13

balto.ai/blog/best-automated-qa-tools-for-mid-market-enterprise-contact-centers8

amplifai.com/blog/call-center-quality-assurance-software7

capacity.com/blog/call-center-quality-monitoring7

Pages are listed as the models cited them.

Search and answers

verint.com is not in Google's top ten for any of the category's searches. In the answers, Verint Quality Management takes 0% of first choices and EvaluAgent takes 28%.

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In search

Google, US estimates

Position for “contact center quality assurance tool”

–

not in the top ten

Position for “best contact center quality assurance tool”

–

not in the top ten

Searches for its name, Google: 20 a month (“verint quality management”)
AI search demand for its name, est.: 0 a month
Organic visits to its site: about 410,685 a month
Searches its site ranks for: 6,099 · 709 in the top three
Sites linking to it: 9,090
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

44 ads · 23 video, 21 text · 5 shown in the last 30 days

First shown January 2025, as Verint Systems Inc, verified. Ads started 2025-10 to 2026-09: 32 in the year, 12 before. 1 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 25 of 81 in Contact center QA

Segment leader

28%

EvaluAgent

First choices: 0 across its categories
Named in: 40 answers
Its own site cited: in 37 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on verint.com

2,621

subdomains included

Content

2,209

counted in the table below

Documentation

Product · Integration

1 · 151

Kind	Pages	Last 90 days	Latest	Categories named
Blog	1,147	12	2026-09-25	CRM
News or press	489	1	2026-08-25	CRM
Case study	363	1	2026-08-12
Glossary or explainer	96	14	2026-09-09	CRM
Conference or event	44	8	2026-09-23
Report or ebook	37	1	2026-09-24
Comparison	13	0	2026-06-21
Webinar or virtual event	11	2	2026-08-21
Podcast or video	6	0	2025-11-10
Template or tool	3	0	2026-05-08

Most recent

2026-09-25Customer service automation whole interaction blog
2026-09-24Ai customer experience report or ebook
2026-09-23Iaug converge conference or event
2026-09-23Sandler partners summit conference or event
2026-09-23Vonage partner advisory council conference or event
2026-09-17Xlod 2026 post event report blog

How it is countedHide how it is counted

Every page verint.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (17); 0 name the category the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Verint Quality Management

What the judge wrote, as written, with how often. The vendor table decides that these count as Verint Quality Management; a claim can dispute any of them.

Verint 3Verint (including Calabrio WFM/QM) 1Verint (including Calabrio) 1Verint Quality Management / Verint CX Automation Platform, formerly Calabrio ONE 1

Follow Verint Quality Management

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Verint Systems is the company behind Verint Quality Management.

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On record

Wikidata

Website: verint.com
Headquarters: Melville, United States
Founded: 2002
Ownership: Public, VRNT on Nasdaq

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Verint Quality Management's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Verint Quality Management, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Verint Quality Management by email, built from the raw record of the edition. It shows:

where Verint Quality Management is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Verint Quality Management, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.