1 category · RankedCalabrio ONE
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Contact center quality assurance | Customer | 0% | 30 of 81 | 0% | 3 | under 10 labels · led by EvaluAgent at 28% |
Movement
By model
How each model treated Calabrio ONE across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Combines quality management with recording, workforce management, analytics, and coaching” GPT-6 Luna · Contact center QA · comparative prompt · alternative
“better if you also want broader workforce management / WEM alongside QA” GPT-5.4 mini · Contact center QA · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
Named alongside
The products named in the same answers as Calabrio ONE, over the 19 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Calabrio ONE was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 16 of the 19 answers that named Calabrio ONE and are not a share of its labels.
Domains cited
Fifty-eight of the sixty-two domain citations in answers naming Calabrio ONE came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
calabrio.com is not in Google's top ten for any of the category's searches. In the answers, Calabrio ONE takes 0% of first choices and EvaluAgent takes 28%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 1,600 a month (“calabrio one”)
- AI search demand for its name, est.
- 7 a month
- Organic visits to its site
- about 6,487 a month
- Searches its site ranks for
- 548 · 43 in the top three
- Sites linking to it
- 2,876
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This edition- First choices
- 0 across its categories
- Named in
- 19 answers
- Its own site cited
- in 16 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,145 | 0 | 2022-07-08 | CRM | |
| News or press | 489 | 0 | 2025-10-22 | CRM | |
| Case study | 363 | 0 | 2025-02-21 | ||
| Glossary or explainer | 96 | 1 | 2026-07-07 | CRM | |
| Conference or event | 41 | 8 | 2026-09-23 | ||
| Report or ebook | 37 | 0 | 2026-06-21 | ||
| Comparison | 13 | 0 | 2026-06-21 | ||
| Webinar or virtual event | 11 | 2 | 2026-08-21 | ||
| Podcast or video | 6 | 0 | 2025-11-10 | ||
| Template or tool | 3 | 0 | 2026-05-08 |
Most recent
- 2026-09-23Iaug converge conference or event
- 2026-09-23Sandler partners summit conference or event
- 2026-09-23Vonage partner advisory council conference or event
- 2026-08-24Customer contact week 2027 conference or event
- 2026-08-24Apco conference 2027 conference or event
- 2026-08-24Nena 2027 annual conference conference or event
How it is countedHide how it is counted
Every page calabrio.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (17); 0 name the category the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Calabrio ONE
Follow Calabrio ONE
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Calabrio ONE is its own company.ShowHide
The company
In its own words
Stated by the vendor, not checked- Positioning
- Calabrio products continue to be supported and developed as part of the Verint CX Automation Platform.
- For
- Calabrio customers
- Free plan or trial
- Get a Demo verint.com/calabrio-one/call-center-recording-software
- Certifications
- MiFID IIHIPAAPCI-DSS
- Customers named
- PaychexGE AppliancesWixShopify
- Not stated on the pages read
- Price, starting price, integrations, hosting
What Calabrio ONE's own pages state, read October 5, 2026: verint.com/calabrio, verint.com/calabrio-one, verint.com/calabrio-competitors, verint.com/calabrio-qm-intelligence, verint.com/calabrio-one/call-center-recording-software. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Calabrio ONE's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Calabrio ONE, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Calabrio ONE by email, built from the raw record of the edition. It shows:
- where Calabrio ONE is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Calabrio ONE, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.