Contact center platforms · October 2026 Edition
Talkdesk vs LiveAgent
Two of fourteen models named Talkdesk first on the direct prompt; zero named LiveAgent. Talkdesk was named by fourteen of the fourteen models and LiveAgent by eleven and Talkdesk carries 46 labels and LiveAgent 12, so the shares are not directly comparable.
Named in eight categories this edition.
Named in five categories this edition.
First-choice share12%9%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate9%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#5A position in a field of 13; printed, not drawn.
Labels4612A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Talkdesk reading right to left. Rank and label count are printed, not drawn.Five9 was named alongside these two in twelve of the fourteen direct answers. Five9 vs Talkdesk · Five9 vs LiveAgent · Talkdesk vs CloudTalk
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the contact center platforms page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TalkdeskFirst choices, of fourteen modelsLiveAgent
Direct20
Paraphrase501 against Talkdesk
Comparative00
Budget-constrained05
Scale-constrained00
Negative003 against Talkdesk
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Talkdesk and LiveAgent stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | |||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | |||||
| Muse Glimmer 30B | | | | | |
Talkdesk LiveAgent first choice named as an alternative argued againstblank: not namedEach cell is one answer, Talkdesk on the left and LiveAgent on the right.The direct prompt
The plain question, one answer per model, grouped by where Talkdesk and LiveAgent stood in it.
Talkdesk first, LiveAgent not the choice
2 of 14 modelsLiveAgent was named in the answer but not as the choice, or not at all.Grok 4.1 FastAircall, Talkdesk alternatives: CloudTalk, Dialpad Ai Contact Center, Five9
GLM 4.7 FlashXDialpad Ai Contact Center, Talkdesk alternatives: Five9, Freshdesk Contact Center, Zendesk Contact Center
Neither was the first choice, one was named
8 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5CloudTalk alternatives: Five9, Genesys Cloud CX, Talkdesk
Gemini 3.5 FlashDialpad Ai Contact Center alternatives: Aircall, Five9, Talkdesk, Zoom Contact Center
Perplexity SonarCloudTalk alternatives: Nextiva, RingCentral Contact Center, Talkdesk
Mistral SmallFive9 alternatives: Dialpad Ai Contact Center, Nextiva Contact Center, Talkdesk
DeepSeek V4 FlashFive9 alternatives: CloudTalk, Dialpad Ai Contact Center, Genesys Cloud CX, Talkdesk
Llama 4 MaverickCloudTalk alternatives: RingCX, Talkdesk
MiniMax M2.5Five9 alternatives: CloudTalk, Dialpad Ai Contact Center, Talkdesk
Muse Glimmer 30BCloudTalk alternatives: Aloware, Dialpad Ai Contact Center, Five9, Nextiva, Talkdesk
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniGenesys Cloud CX alternatives: Dialpad Ai Contact Center, Five9, RingCentral Events, Zoom Contact Center
Qwen 3.7 FlashDialpad Ai Contact Center, Five9 alternatives: Genesys Cloud CX
Kimi K2Dialpad Ai Contact Center, Five9 alternatives: Genesys Cloud CX, Nextiva
GPT-6 LunaFive9 alternatives: Genesys Cloud CX, Salesforce Voice
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
LiveAgent leads by nine points.
LiveAgent9%#5 of 15Talkdesk0%#13 of 15Mid-marketThe figures above
The order flips: Talkdesk leads at mid-market.
Talkdesk12%#2 of 13LiveAgent9%#5 of 13Enterprise
LiveAgent is not named for this buyer.
Talkdesk2%#5 of 9LiveAgent—not namedWhat the models said about Talkdesk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Start with Talkdesk or Aircall for most mid-market B2B—Talkdesk if you need enterprise-grade AI/routing” Grok 4.1 Fast · direct prompt · first choice
“For most mid-market B2B companies, Dialpad and Talkdesk are the top contenders” GLM 4.7 FlashX · direct prompt · first choice
“Talkdesk is widely considered the leader in "ease of use" among CCaaS platforms.” Qwen 3.7 Flash · paraphrase prompt · first choice
What the models said about LiveAgent
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“LiveAgent: Starting at a low price point, LiveAgent is a highly affordable option that is great for voice-first teams and has a fast setup.” Llama 4 Maverick · budget prompt · first choice
“LiveAgent stands out as one of the cheapest options, starting at $15 per user/month, making it an excellent choice for tight budgets.” Claude Haiku 4.5 · budget prompt · first choice
“LiveAgent, CloudTalk, and Freshcaller are widely considered the best options in 2026 due to their low entry costs” Qwen 3.7 Flash · budget prompt · first choice
Also compared
Five9 vs TalkdeskFive9 vs LiveAgentTalkdesk vs CloudTalkTalkdesk vs Dialpad Ai Contact CenterTalkdesk vs Genesys Cloud CXTalkdesk vs NICE CXoneTalkdesk vs Amazon ConnectCloudTalk vs LiveAgentDialpad Ai Contact Center vs LiveAgentLiveAgent vs Genesys Cloud CXLiveAgent vs NICE CXoneLiveAgent vs Amazon ConnectAll twenty-eight head-to-head pages and the full contact center standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.