Every category where a model named RingCentral RingCX for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	2%	13 of 86	0%	8	under 10 labels · led by Five9 at 18%

Movement

This is the first edition on this tier, so no move can be computed for RingCentral RingCX yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated RingCentral RingCX across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	1	0	1
Gemini 3.5 Flash	1	1	0	2
Perplexity Sonar	0	0	1	1
Grok 4.20	0	1	1	2
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase6 labelsNone

Comparative11 labelsNone

Budget-constrained4 labels2

Scale-constrained1 labelNone

Negative2 labelsNone

First choiceAlternativeMentionNegative26 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“RingCX packages voice, 20+ digital channels, and AI transcriptions/summaries into one highly competitive flat rate.” Gemini 3.5 Flash · Contact center · budget prompt · first choice

“Best for Affordable Omnichannel & Digital Channels: RingCentral RingCX” Gemini 3.5 Flash · Contact center · paraphrase prompt · alternative

“If budget is a concern, RingCentral RingCX is a strong alternative.” Mistral Small · Contact center · paraphrase prompt · alternative

“RingCentral RingCX for UC-integrated, AI-first mid-market needs” Muse Glimmer 30B · Contact center · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as RingCentral RingCX, over the 26 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and RingCentral RingCX was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Aircall16 of 265Not among the top eight

Genesys Cloud CX14 of 264Not among the top eight

Five912 of 263Not among the top eight

NICE CXone12 of 263Not among the top eight

CloudTalk11 of 262Not among the top eight

Nextiva11 of 262Not among the top eight

Talkdesk11 of 260Not among the top eight

Dialpad Ai Contact Center9 of 261Not among the top eight

Zoom Contact Center7 of 261Not among the top eight

LiveAgent5 of 262Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named RingCentral RingCX. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 26 of the 26 answers that named RingCentral RingCX and are not a share of its labels.

Domains cited

cloudtalk.io18

ringcentral.comYour site17

nextiva.com15

zoom.com13

justcall.io11

learn.g2.com11

g2.com9

getvoip.com8

dialpad.com7

outsourceaccelerator.com7

Ninety-nine of the 116 domain citations in answers naming RingCentral RingCX came from somebody else's page.

Pages cited

zoom.com/en/blog/best-contact-center-software10

learn.g2.com/best-contact-center-software9

nextiva.com/blog/call-center-software-for-small-business.html8

outsourceaccelerator.com/articles/contact-center-platforms7

dialpad.com/blog/small-business-call-center5

huggingface.co/gamlin/call-center-software-comparison5

justcall.io/hub/best-software/contact-center5

nextiva.com/blog/contact-center-software.html5

Pages are listed as the models cited them.

Search and answers

ringcentral.com ranks 6 on Google for the category's searches. In the answers, RingCentral RingCX takes 2% of first choices and Five9 takes 18%.

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In search

Google, US estimates

Position for “contact center platform”

Position for “best contact center platform”

–

not in the top ten

Searches for its name, Google: 70 a month (“ringcentral ringcx”)
AI search demand for its name, est.: 1 a month
Its company's site: ringcentral.com shared with RingCentral's other products; the figures are the site's
Organic visits to its site: about 9,737,061 a month
Searches its site ranks for: 50,036 · 7,365 in the top three
Sites linking to it: 28,303
Paid Google search: 10 searches its ads show for, about 86 clicks and $3,711 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 56 text, 54 video, 10 image · 120 shown in the last 30 days

First shown January 2022, as Ringcentral Inc, verified. Ads started 2025-10 to 2026-09: 104 in the year, 16 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 13 of 86 in contact center

Segment leader

18%

Five9

First choices: 2 across its categories
Named in: 26 answers
Its own site cited: in 26 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Follow RingCentral RingCX

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

RingCentral is the company behind RingCentral RingCX.

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On record

Wikidata

Website: ringcentral.com
Headquarters: Belmont, United States
Founded: 2003
Ownership: Public, RNG on New York Stock Exchange
Also from RingCentral: RingCentral Contact Center, RingCentral Engage Voice, RingCentral Events, RingCentral MVP

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when RingCentral RingCX's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as RingCentral RingCX, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for RingCentral RingCX by email, built from the raw record of the edition. It shows:

where RingCentral RingCX is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name RingCentral RingCX, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.