Every category where a model named RingCX for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	0%	24 of 86	25%	4	under 10 labels · led by Five9 at 18%

Movement

This is the first edition on this tier, so no move can be computed for RingCX yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated RingCX across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Negative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	1	1
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	2	0	2
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	1	0	1
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labels2

Paraphrase5 labels1

Comparative0 labelsNone

Budget-constrained2 labels1

Scale-constrained3 labels2

Negative2 labelsNone

First choiceAlternativeMentionNegative17 labels in all, every segment counted; 6 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“A UCaaS-focused contact center software with conversation intelligence and integration with Salesforce, Zendesk, and HubSpot.” Llama 4 Maverick · Contact center · paraphrase prompt · alternative

“RingCX is a UCaaS-focused contact center platform that offers voice, SMS, web chat, email, and social media support” Llama 4 Maverick · Contact center · direct prompt · alternative

“Best for: Budget-conscious mid-sized companies” MiniMax M2.5 · Contact center · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“UCaaS-first contact centers will feel highly limiting” Gemini 3.5 Flash · Contact center · negative prompt · soft negative

Named alongside

The products named in the same answers as RingCX, over the 17 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and RingCX was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Five98 of 170Not among the top eight

Dialpad Ai Contact Center7 of 172Not among the top eight

CloudTalk7 of 171Not among the top eight

Genesys Cloud CX7 of 170Not among the top eight

Aircall5 of 174Not among the top eight

NICE CXone5 of 171Not among the top eight

Talkdesk3 of 171Not among the top eight

JustCall2 of 171Not among the top eight

LiveAgent2 of 171Not among the top eight

8x82 of 170Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named RingCX. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 17 of the 17 answers that named RingCX and are not a share of its labels.

Domains cited

nextiva.com11

cloudtalk.io8

justcall.io7

ringcentral.com6

zoom.com6

g2.com5

ximasoftware.com4

aloware.com3

blog.hubspot.com3

business.com3

No domain is on file for RingCX, so its own site is not marked.

Pages cited

nextiva.com/blog/contact-center-software.html6

zoom.com/en/blog/best-contact-center-software5

justcall.io/hub/best-software/contact-center4

nextiva.com/blog/call-center-software-for-small-business.html4

nextiva.com/blog/ccaas-providers.html4

aloware.com/blog/best-cloud-contact-centers-for-businesses3

business.com/categories/call-center-services3

businessnewsdaily.com/5473-best-call-center-services.html3

Pages are listed as the models cited them.

Search and answers

Where RingCX stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Searches for its name, Google: 880 a month (“ringcx”)
AI search demand for its name, est.: 19 a month
Its own site: No site of its own on file, so no site figures

In answers

This edition

Share of first choices

rank 24 of 86 in contact center

Segment leader

18%

Five9

First choices: 6 across its categories
Named in: 17 answers
Its own site cited: No site on file to match

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Follow RingCX

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when RingCX's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as RingCX, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for RingCX by email, built from the raw record of the edition. It shows:

where RingCX is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name RingCX, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.