Every category where a model named Dialpad for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center quality assurance	Customer	4%	7 of 81	0%	7	under 10 labels · led by EvaluAgent at 28%
Sales dialers and calling	Sales	2%	11 of 75	5%	21	accepted challenger	=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Conversational intelligence and call recording	Sales	0%	17 of 91	0%	8	under 10 labels · led by Avoma at 41%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
AI voice agents	Customer	0%	77 of 103	50%	2	under 10 labels · led by Retell AI at 27%
Call tracking platforms	Marketing	0%	21 of 63	0%	2	under 10 labels · led by CallRail at 43%
Sales coaching and training	Sales	0%	39 of 124	0%	2	under 10 labels · led by MindTickle at 24%	newNew since September 2026: not ranked then, 0% now.
Customer intelligence and data science	GTM data and infrastructure	0%	133 of 142	100%	1	under 10 labels · led by Amplitude at 18%	newNew since September 2026: not ranked then, 0% now.

Movement

This is the first edition on this tier, so no move can be computed for Dialpad yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Dialpad across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	4	2	1	7
GPT-5.4 mini	0	2	0	0	2
Gemini 3.5 Flash	0	1	2	0	3
Perplexity Sonar	0	1	1	0	2
Grok 4.1 Fast	0	4	1	0	5
Mistral Small	1	1	1	0	3
DeepSeek V4 Flash	0	2	3	0	5
Llama 4 Maverick	0	0	1	0	1
Qwen 3.7 Flash	0	1	0	1	2
Kimi K2	1	0	3	1	5
GLM 4.7 FlashX	0	3	0	0	3
MiniMax M2.5	1	1	2	0	4
GPT-6 Luna	0	0	0	0	0
Muse Glimmer 30B	1	0	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct11 labels1

Paraphrase15 labels4

Comparative40 labels2not counted in share

Budget-constrained33 labels7

Scale-constrained15 labels2

Negative16 labels3not counted in share

First choiceAlternativeMentionNegative130 labels in all, every segment counted; 14 of the 19 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Dialpad from $15/user/mo and CloudTalk from $25/user/mo are the most commonly recommended budget picks” Muse Glimmer 30B · Contact center QA · budget prompt · first choice

“Enterprises often prefer NICE CXone or Dialpad for suite integration” Mistral Small · Contact center QA · comparative prompt · first choice

“Dialpad - Best Value Entry Point” Kimi K2 · Dialers · budget prompt · first choice

“Dialpad (Best Overall Value)” MiniMax M2.5 · Contact center QA · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Highest concern: Amplitude and Dialpad due to active, substantiated privacy litigation.” Kimi K2 · Customer intel · negative prompt · hard negative

“While users praise clear call quality and reliable transcription, frequent issues include dropped calls, connection delays” Claude Haiku 4.5 · Dialers · negative prompt · soft negative

“Dialpad's AI agents are available but criticized primarily for customer support” Qwen 3.7 Flash · AI voice agents · negative prompt · soft negative

Named alongside

The products named in the same answers as Dialpad, over the 130 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Dialpad was named but was not.

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ProductSame answerTook the first choice insteadHead to head

CloudTalk54 of 1309Compare →

Aircall35 of 1300Not among the top eight

JustCall34 of 1309Compare →

Gong27 of 1307Not among the top eight

Five923 of 1306Not among the top eight

Talkdesk23 of 1300Not among the top eight

RingCentral Events21 of 1301Not among the top eight

EvaluAgent19 of 1307Not among the top eight

Avoma17 of 1306Not among the top eight

Orum17 of 1302Compare →

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Dialpad. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 121 of the 130 answers that named Dialpad and are not a share of its labels.

Domains cited

cloudtalk.io82

guideflow.com47

g2.com46

justcall.io45

learn.g2.com42

blog.hubspot.com34

dialpad.comYour site26

superagi.com20

aloware.com19

salesmessage.com18

353 of the 379 domain citations in answers naming Dialpad came from somebody else's page.

Pages cited

justcall.io/blog/best-sales-dialer-software.html25

cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g223

guideflow.com/blog/contact-center-quality-assurance-software23

g2.com/categories/contact-center-quality-assurance22

guideflow.com/blog/sales-dialer-software16

close.com/blog/sales-dialer15

learn.g2.com/best-contact-center-quality-assurance-software15

aloware.com/blog/the-8-best-sales-dialers13

Pages are listed as the models cited them.

Search and answers

dialpad.com ranks 9 on Google for the category's searches. In the answers, Dialpad takes 4% of first choices and EvaluAgent takes 28%.

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In search

Google, US estimates

Position for “contact center quality assurance tool”

Position for “best contact center quality assurance tool”

–

not in the top ten

Searches for its name, Google: 40,500 a month (“dialpad”)
AI search demand for its name, est.: 905 a month
Organic visits to its site: about 6,588,510 a month
Searches its site ranks for: 31,608 · 4,106 in the top three
Sites linking to it: 13,084
Paid Google search: 13 searches its ads show for, about 95 clicks and $1,842 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 82 text, 33 image, 5 video · 120 shown in the last 30 days

First shown December 2021, as Dialpad, Inc., verified. Ads started 2025-10 to 2026-09: 54 in the year, 66 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 7 of 81 in Contact center QA

Segment leader

28%

EvaluAgent

First choices: 14 across its categories
Named in: 130 answers
Its own site cited: in 121 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on dialpad.com

7,171

subdomains included

Content

3,170

counted in the table below

Documentation

Product · Integration

329 · 12

Kind	Pages	Last 90 days
Blog	1,268	undated
News or press	699	undated
Case study	491	undated
Conference or event	366	undated
Report or ebook	119	undated
Comparison	76	undated
Glossary or explainer	73	undated
Webinar or virtual event	63	undated
Template or tool	15	undated

How it is countedHide how it is counted

Every page dialpad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Dialpad

What the judge wrote, as written, with how often. The vendor table decides that these count as Dialpad; a claim can dispute any of them.

Dialpad AI 1

Follow Dialpad

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Dialpad.

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On record

Wikidata

Website: dialpad.com
Headquarters: United States
Founded: 2014

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

In its own words

Stated by the vendor, not checked

Positioning: Agentic AI-powered Contact Center & Communications
dialpad.com
For: support, sales, and internal teams
dialpad.com
Price stated: conversation-based pricing for AI Agents and monthly or annual pricing for Support, Sell, and Connect plans dialpad.com/pricing
Free plan or trial: Try free dialpad.com
Certifications: HIPAA compliantSOC 2 certifiedSOC 2ISO/IEC 27001:2022ISO/IEC 27017:2015ISO/IEC 27018:2019PCI DSSHIPAA
Hosting: USGlobalPhilippinesEUCAJPAUBrazil
Customers named: RandstadUberREMAXT-MobileCNNNetflixTractor Supply Co.Cigna
Not stated on the pages read: Starting price, integrations

What Dialpad's own pages state, read September 28, 2026: dialpad.com, dialpad.com/pricing, trust.dialpad.com, dialpad.com/products, dialpad.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Dialpad's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Dialpad, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Dialpad by email, built from the raw record of the edition. It shows:

where Dialpad is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Dialpad, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.