2 categories · RankedWhatfix
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Digital adoption and onboarding | Customer | 15% | 3 of 58 | 37% | 46 | criticized challenger |
| In-app messaging and customer communications | Customer | 0% | 78 of 113 | 0% | 1 | under 10 labels · led by Intercom at 20% |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 2 | 0 | 1 | 1 | 4 |
| Gemini 3.5 Flash | 1 | 2 | 0 | 3 | 6 |
| Perplexity Sonar | 0 | 1 | 1 | 1 | 3 |
| Grok 4.1 Fast | 0 | 0 | 2 | 2 | 4 |
| Mistral Small | 1 | 0 | 1 | 1 | 3 |
| DeepSeek V4 Flash | 3 | 0 | 0 | 2 | 5 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 2 | 3 | 0 | 0 | 5 |
| Kimi K2 | 2 | 1 | 1 | 3 | 7 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 1 | 3 |
| MiniMax M2.5 | 0 | 2 | 0 | 3 | 5 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“the best choice is usually Whatfix if your priority is a strong balance of enterprise-grade capability, implementation flexibility, and mid-market fit” GPT-5.4 mini · Digital adoption · direct prompt · first choice
“Whatfix — Best Overall for Mid-Market B2B ... Whatfix offers the best balance of enterprise-grade features, customization, and reasonable pricing” DeepSeek V4 Flash · Digital adoption · direct prompt · first choice
“Whatfix, Userlane, or Apty frequently offer the best balance of enterprise-grade capabilities, faster deployment, and more manageable TCO at your scale.” DeepSeek V4 Flash · Digital adoption · scale prompt · first choice
“Strong competitor, often viewed as more user-friendly and agile than WalkMe. Very popular in the mid-market.” Qwen 3.7 Flash · Digital adoption · scale prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“you will want to avoid heavy enterprise Digital Adoption Platforms (DAPs) like WalkMe, Whatfix, and Pendo” Gemini 3.5 Flash · Digital adoption · budget prompt · hard negative
“Avoid WalkMe, Whatfix, and Pendo” Mistral Small · Digital adoption · negative prompt · hard negative
“not realistic for limited budgets” DeepSeek V4 Flash · Digital adoption · budget prompt · hard negative
“Avoid WalkMe, Whatfix, and Pendo” Kimi K2 · Digital adoption · paraphrase prompt · hard negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 26 of the 145 answers that named Whatfix and are not a share of its labels.
Domains cited
101 of the 118 domain citations in answers naming Whatfix came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Whatfix's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Whatfix, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at whatfix.com is approved on the spot, any other address is reviewed by hand.
Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.