3 categories · RankedUserGuiding
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Digital adoption and onboarding | Customer | 21% | 2 of 58 | 5% | 38 | accepted challenger |
| In-app messaging and customer communications | Customer | 0% | 25 of 113 | 15% | 13 | accepted challenger |
| Customer success platforms | Customer | 0% | 40 of 69 | 0% | 1 | under 10 labels · led by ChurnZero at 39% |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 3 | 1 | 0 | 5 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 2 | 4 |
| Perplexity Sonar | 1 | 2 | 1 | 0 | 4 |
| Grok 4.1 Fast | 2 | 0 | 3 | 0 | 5 |
| Mistral Small | 1 | 4 | 1 | 1 | 7 |
| DeepSeek V4 Flash | 1 | 2 | 1 | 0 | 4 |
| Llama 4 Maverick | 1 | 1 | 1 | 1 | 4 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 0 | 2 |
| Kimi K2 | 1 | 3 | 3 | 0 | 7 |
| GLM 4.7 FlashX | 1 | 3 | 2 | 0 | 6 |
| MiniMax M2.5 | 1 | 2 | 0 | 0 | 3 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Budget < $300/mo? UserGuiding (fastest value, G2 badges for mid-market results/implementation).” Grok 4.1 Fast · Digital adoption · direct prompt · first choice
“lighter, more affordable platforms like UserGuiding, Userpilot, or Tango will provide better ROI” Mistral Small · Digital adoption · negative prompt · first choice
“The best digital adoption platform for a company with a limited budget is UserGuiding” Llama 4 Maverick · Digital adoption · budget prompt · first choice
“UserGuiding is usually the best starting point for a digital adoption platform” GPT-5.4 mini · Digital adoption · budget prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“entry-level tools (like UserGuiding) can feel too basic and struggle with the non-linear, multi-tenant nature of B2B software” Gemini 3.5 Flash · Digital adoption · paraphrase prompt · soft negative
“lacks session replay, autocapture, or mobile capabilities and has weak analytics” Llama 4 Maverick · In-app messaging · negative prompt · soft negative
“often flagged in user reviews for having glitchy or buggy interfaces” Gemini 3.5 Flash · Digital adoption · negative prompt · soft negative
“Weak analytics and no mobile support” Mistral Small · In-app messaging · comparative prompt · soft negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 24 of the 141 answers that named UserGuiding and are not a share of its labels.
Domains cited
Ninety-seven of the ninety-seven domain citations in answers naming UserGuiding came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when UserGuiding's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as UserGuiding, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at userguiding.com is approved on the spot, any other address is reviewed by hand.
Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.