GTM AI Index
Index Vendors UserGuiding › Alternatives · September 2026 Edition
Two categories · what the models named instead

Alternatives to UserGuiding, as AI models named them

In the September 2026 Edition, 329 of the 432 answers collected in the two categories where UserGuiding holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
First choices in the 329 answers that did not name UserGuiding, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

Digital adoption and onboarding

Customer. Six framings, twelve models, one answer each per buyer segment; an answer counts here when UserGuiding is not its first choice or an alternative in it.
Small businessUserGuiding is #1 of 14 here at 44% of first choices, 56 labels.

Seventeen of the seventy-two answers did not name UserGuiding; it was the first choice in thirty-seven. The first choices in those seventeen answers, five products in all:

The full small business standing →
Mid-marketUserGuiding is #2 of 11 here at 21% of first choices, 38 labels.

Forty-six of the seventy-two answers did not name UserGuiding; it was the first choice in twelve. The first choices in those forty-six answers, nine products in all, the eight most named:

1 more in the record.The full mid-market standing →
EnterpriseUserGuiding is #9 of 9 here at 0% of first choices, 11 labels.

Seventy-one of the seventy-two answers did not name UserGuiding; it was the first choice in zero. The first choices in those seventy-one answers, ten products in all, the eight most named:

2 more in the record.The full enterprise standing →

In-app messaging and customer communications

Customer. Six framings, twelve models, one answer each per buyer segment; an answer counts here when UserGuiding is not its first choice or an alternative in it.
Small businessUserGuiding is #6 of 12 here at 4% of first choices, 18 labels.

Sixty-one of the seventy-two answers did not name UserGuiding; it was the first choice in two. The first choices in those sixty-one answers, twenty-nine products in all, the eight most named:

OneSignal12 of 61
Intercom6 of 61
Crisp4 of 61
Gleap3 of 61
Slack3 of 61
Userpilot3 of 61
CometChat2 of 61
21 more in the record.The full small business standing →
Mid-marketUserGuiding is #11 of 15 here at 0% of first choices, 13 labels.

Sixty-four of the seventy-two answers did not name UserGuiding; it was the first choice in zero. The first choices in those sixty-four answers, twenty-two products in all, the eight most named:

Intercom10 of 64
Userpilot7 of 64
Signal4 of 64
Braze3 of 64
Front3 of 64
OneSignal3 of 64
Appcues2 of 64
14 more in the record.The full mid-market standing →
EnterpriseUserGuiding holds 3 labels here, under the 10-label cutoff, so it is unranked.

Seventy of the seventy-two answers did not name UserGuiding; it was the first choice in zero. The first choices in those seventy answers, twenty-six products in all, the eight most named:

Braze15 of 70
Intercom12 of 70
Pendo5 of 70
Sendbird4 of 70
OneSignal2 of 70
Pylon2 of 70
18 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of twelve models on behalf of each buyer segment, so a segment is seventy-two answers. An answer belongs on this page when the judge labeled UserGuiding neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named UserGuiding only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from UserGuiding's side.

Every answer and every label is in the free record. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of UserGuiding was named by a model, not endorsed by anyone.