Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 40 → 87 of 107
1 category · RankedSendbird
48Judge labels
5First choices
11Negative labels
11 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
9% in In-app messaging for enterprise buyers
Rank 25 of 105 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 19% of its 16 labels there were negative.
What the models named instead of Sendbird →By buyer segmentRead the same way at every buyer size.
Small business87 of 108
0%11 labels
criticized challenger
Mid-market25 of 105
0%16 labels
accepted challenger
Enterprise4 of 98
9%21 labels
accepted challenger
In in-app messaging · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Sendbird for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| In-app messaging and customer communications | Customer | 0% | 25 of 105 | 19% | 16 | accepted challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Sendbird held within the floor in its one category: no change cleared 11 points.
Best category · In-app messaging · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 78 → 23 of 96
Enterprise▲+4Since September 2026: 6% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
11%from 6% in September 2026
Inside the floor by 7 pointsRank 4 → 3 of 97
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| In-app messaging | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 78 → 25 of 105 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Sendbird across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Sendbird across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 1 | 1 | 3 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 2 | 0 | 3 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 1 | 1 | 0 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 0 | 2 |
| Kimi K2 | 1 | 0 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct7 labels1
Paraphrase0 labelsNone
Comparative13 labels4not counted in share
Budget-constrained11 labels3
Scale-constrained8 labels1
Negative9 labelsNone
First choiceAlternativeMentionNegative48 labels in all, every segment counted; 5 of the 9 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“You need user-to-user or user-to-agent chat ... → Sendbird, Stream, or CometChat” DeepSeek V4 Flash · In-app messaging · comparative prompt · first choice
“Sendbird offers the most complete out-of-box solution” Kimi K2 · In-app messaging · comparative prompt · first choice
“Best for: Maximum feature-depth and large-scale enterprise deployments... The Catch: It is one of the most expensive options” Gemini 3.5 Flash · In-app messaging · comparative prompt · alternative
“CometChat, Stream Chat, or Sendbird – great for mid-market SaaS needing HD video/text at scale” Grok 4.20 · In-app messaging · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“High per-MAU costs that escalate quickly” DeepSeek V4 Flash · In-app messaging · budget prompt · hard negative
“Platforms like Sendbird and CometChat charge primarily based on MAUs... the bills escalate rapidly.” Gemini 3.5 Flash · In-app messaging · negative prompt · soft negative
“Opaque overage pricing ... Single-region limitation ... HIPAA support only partial” Kimi K2 · In-app messaging · negative prompt · soft negative
Named alongside
The products named in the same answers as Sendbird, over the 48 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Sendbird was named but was not.ShowHide
Named alongside
The products named in the same answers as Sendbird, over the 48 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Sendbird was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Sendbird. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 46 of the 48 answers that named Sendbird and are not a share of its labels.
Domains cited
cometchat.com35
guideflow.com27
bizbot.com24
userpilot.com22
getstream.io19
dupple.com17
sendbird.comYour site17
trtc.io17
knock.app16
ethora.com15
192 of the 209 domain citations in answers naming Sendbird came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
sendbird.com is not in Google's top ten for any of the category's searches. In the answers, Sendbird takes 0% of first choices and Intercom takes 21%.ShowHide
Search and answers
sendbird.com is not in Google's top ten for any of the category's searches. In the answers, Sendbird takes 0% of first choices and Intercom takes 21%.
ShowHideIn search
Google, US estimatesPosition for “in-app messaging platform”
–
not in the top ten
Position for “best in-app messaging platform”
–
not in the top ten
- Searches for its name, Google
- 2,900 a month (“sendbird”)
- AI search demand for its name, est.
- 86 a month
- Organic visits to its site
- about 47,136 a month
- Searches its site ranks for
- 5,484 · 197 in the top three
- Sites linking to it
- 4,231
- Paid Google search
- 1 searches its ads show for, about 2 clicks and $20 a month (estimate)
In answers
This editionShare of first choices
0%
rank 25 of 105 in in-app messaging
Segment leader
21%
Intercom
- First choices
- 5 across its categories
- Named in
- 48 answers
- Its own site cited
- in 46 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on sendbird.com
7,519
subdomains included
Content
1,222
counted in the table below
Documentation
5,336
Product · Integration
29 · 9
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 652 | 0 | 2026-03-31 | Mobile apps | |
| Report or ebook | 215 | undated | |||
| Glossary or explainer | 182 | 0 | 2025-06-05 | ||
| Webinar or virtual event | 67 | 0 | 2025-10-27 | ||
| Comparison | 54 | 0 | 2026-03-23 | ||
| Conference or event | 27 | 0 | 2025-10-01 | ||
| News or press | 10 | undated | |||
| Case study | 7 | undated | |||
| Podcast or video | 7 | 0 | 2026-03-09 | ||
| Template or tool | 1 | undated |
Most recent
- 2026-03-31Delight ai the next chapter of sendbird blog
- 2026-03-31For you conversations blog
- 2026-03-31Connection starts with omnipresence blog
- 2026-03-31Introducing agent memory platform blog
- 2026-03-23Ai agent vs chatbot comparison
- 2026-03-16Introducing Trust OS: The Foundation for Responsible AI Agents blog
How it is countedHide how it is counted
Every page sendbird.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Sendbird
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Sendbird is its own company.ShowHide
The company
Sendbird is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The AI customer experience platform for enterprise
- For
- enterprise
- Price stated
- Free; Starter 5K $349 /month billed annually, or $399/month billed monthly; Pro 5K $499 /month billed annually, or $599/month billed monthly; Enterprise custom pricing for millions of MAU sendbird.com/pricing/chat
- Starting price
- Free sendbird.com/pricing/chat
- Free plan or trial
- Free trial sendbird.com
- Certifications
- SOC 2ISO 27001GDPRHIPAA w/ BAA
- Hosting
- Oregon (USA)North Virginia (USA)central CanadaFrankfurt (Germany)Mumbai (India)Seoul (South Korea)SingaporeTokyo (Japan)
- Customers named
- Virgin MobileAhold DelhaizeGlovoTranscarent (formerly Accolade)PorterRedfinVirgin Mobile UAEMaya
- Not stated on the pages read
- Integrations
What Sendbird's own pages state, read September 28, 2026: sendbird.com, sendbird.com/pricing/chat, trust.sendbird.com, sendbird.com/solutions/operations, sendbird.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Sendbird's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Sendbird, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Sendbird by email, built from the raw record of the edition. It shows:
- where Sendbird is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Sendbird, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.