Every category where a model named CometChat for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
In-app messaging and customer communications	Customer	0%	21 of 113	5%	20	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for CometChat yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated CometChat across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	0	0	1
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	3	1	0	4
Perplexity Sonar	0	0	0	0	0
Grok 4.1 Fast	1	2	0	0	3
Mistral Small	0	1	0	0	1
DeepSeek V4 Flash	0	2	2	1	5
Llama 4 Maverick	0	0	1	0	1
Qwen 3.7 Flash	0	1	0	0	1
Kimi K2	0	1	1	0	2
GLM 4.7 FlashX	0	1	0	0	1
MiniMax M2.5	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct6 labels1

Paraphrase0 labelsNone

Comparative20 labels2not counted in share

Budget-constrained10 labelsNone

Scale-constrained11 labels1

Negative2 labelsNone

First choiceAlternativeMentionNegative49 labels in all, every segment counted; 2 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Live user chat? SDKs (e.g., CometChat for speed)” Grok 4.1 Fast · In-app messaging · comparative prompt · first choice

“If messaging is part of your product experience, such as chat, voice, or video between users, CometChat is the right fit.” Claude Haiku 4.5 · In-app messaging · comparative prompt · alternative

“Look into competitors like Stream, CometChat, or open-source self-hosted alternatives like Matrix.” Gemini 3.5 Flash · In-app messaging · negative prompt · alternative

“Choose CometChat if you need built-in voice/video call options at a competitive price.” Gemini 3.5 Flash · In-app messaging · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“High Caution — Platforms with Notable Concerns ... CometChat - Pricing surprises ... charged over $2,000 without prior warning” DeepSeek V4 Flash · In-app messaging · negative prompt · hard negative

Named alongside

The products named in the same answers as CometChat, over the 49 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and CometChat was named but was not.

ProductSame answerTook the first choice insteadHead to head

Intercom35 of 496Not in the top three

Sendbird33 of 493Not in the top three

Userpilot28 of 492Not in the top three

Appcues27 of 492Not in the top three

Braze25 of 495Not in the top three

OneSignal24 of 493Not in the top three

Stream23 of 495Not in the top three

PubNub15 of 491Not in the top three

CleverTap15 of 490Not in the top three

Twilio Conversations15 of 490Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named CometChat. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 2 of the 49 answers that named CometChat and are not a share of its labels.

Domains cited

hellyeahai.com2

knock.app2

productfruits.com2

userpilot.com2

zapier.com2

adamconnell.me1

apty.ai1

businessofapps.com1

cometchat.comYour site1

dupple.com1

Fourteen of the fifteen domain citations in answers naming CometChat came from somebody else's page.

Pages cited

hellyeahai.com/blog/best-in-app-messaging-platform2

knock.app/blog/the-top-in-app-messaging-tools2

productfruits.com/blog/best-in-app-messaging-platforms2

userpilot.com/blog/in-app-messaging-tools2

adamconnell.me/popular-messaging-apps1

apty.ai/blog/in-app-messaging-software1

businessofapps.com/marketplace/in-app-messaging1

cometchat.com/blog/best-enterprise-chat-platforms-for-in-app-messaging-20261

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when CometChat's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as CometChat, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at cometchat.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.