Every category where a model named Slack for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Community platforms	Customer	0%	16 of 74	14%	7	under 10 labels · led by Higher Logic Vanilla at 23%
In-app messaging and customer communications	Customer	0%	63 of 113	0%	2	under 10 labels · led by Intercom at 20%
Conversational intelligence and call recording	Sales	0%	88 of 93	100%	1	under 10 labels · led by Avoma at 52%
Digital asset management	Marketing	0%	48 of 68	0%	1	under 10 labels · led by Canto at 34%
Knowledge base and self-service	Customer	0%	66 of 96	0%	1	under 10 labels · led by Notion at 18%
Lead routing and management	Sales	0%	52 of 104	0%	1	under 10 labels · led by LeadAngel at 32%

Movement

This is the first edition on this tier, so no move can be computed for Slack yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Slack across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	0	0	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	1	1
Grok 4.1 Fast	0	1	0	1
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	1	0	1
Llama 4 Maverick	1	1	0	2
Qwen 3.7 Flash	1	2	1	4
Kimi K2	0	1	0	1
GLM 4.7 FlashX	1	0	0	1
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase6 labels1

Comparative9 labels3not counted in share

Budget-constrained14 labelsNone

Scale-constrained3 labelsNone

Negative20 labelsNone

First choiceAlternativeMentionNegative56 labels in all, every segment counted; 1 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“many small companies use free Slack workspaces for community engagement. The free tier has limitations on message history, but it's a great starting point.” Claude Haiku 4.5 · Community · budget prompt · alternative

“Use the free Slack tier for internal communication, or upgrade to Pro at $7.25/user/month for advanced features.” GLM 4.7 FlashX · Community · budget prompt · alternative

“Slack: A communication platform that can be used for building communities” Llama 4 Maverick · Community · budget prompt · alternative

“you usually need a third-party middleware (like Slack integrations” Qwen 3.7 Flash · Lead routing · scale prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Slack mined private conversation data within its messaging platform to train AI models without proper consent.” Qwen 3.7 Flash · Conversation intel · negative prompt · hard negative

“useful for real-time chat, but they can be a poor fit when you need searchable knowledge, structured Q&A, moderation depth” Perplexity Sonar · Community · negative prompt · soft negative

Named alongside

The products named in the same answers as Slack, over the 56 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Slack was named but was not.

ProductSame answerTook the first choice insteadHead to head

Discord36 of 567Not in the top three

Circle28 of 569Not in the top three

Bettermode19 of 567Not in the top three

Discourse19 of 566Not in the top three

Mighty Networks19 of 561Not in the top three

Microsoft Teams18 of 560Not in the top three

Facebook Groups16 of 562Not in the top three

Skool12 of 560Not in the top three

Higher Logic Vanilla8 of 561Not in the top three

Mattermost8 of 561Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Slack. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 7 of the 56 answers that named Slack and are not a share of its labels.

Domains cited

cxtoday.com5

guideflow.com5

bettermode.com4

higherlogic.com4

linodash.com4

feverbee.com3

gartner.com3

rajeshkumar.xyz3

reddit.com3

standingongiants.com3

Thirty-seven of the thirty-seven domain citations in answers naming Slack came from somebody else's page.

Pages cited

cxtoday.com/community-social-engagement/customer-community-platforms-20265

guideflow.com/blog/customer-community-software4

linodash.com/community-platforms4

bettermode.com/blog/all-in-one-community-platform3

feverbee.com/platformcosts3

gartner.com/reviews/market/b2b-customer-community-platforms3

higherlogic.com/blog/online-community-platform-types3

standingongiants.com/blog/community-platform-comparison-10-leading-platforms-reviewed-20263

Pages are listed as the models cited them.

Names read as Slack

What the judge wrote, as written, with how often. The vendor table decides that these count as Slack; a claim can dispute any of them.

Slack (Free Tier) 1Slack Free 1

The company

Slack.

Website: slack.com
Headquarters: San Francisco, United States
Founded: 2009
Ownership: Public, WORK on New York Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Slack's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Slack, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at slack.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.