Every category where a model named Slack for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Community platforms	Customer	0%	74 of 75	75%	8	under 10 labels · led by Bettermode at 29%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
In-app messaging and customer communications	Customer	0%	58 of 105	0%	2	under 10 labels · led by Intercom at 21%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Knowledge base and self-service	Customer	0%	77 of 88	50%	2	under 10 labels · led by Notion at 21%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Customer success platforms	Customer	0%	35 of 49	0%	1	under 10 labels · led by ChurnZero at 42%	newNew since September 2026: not ranked then, 0% now.
Customer support and helpdesk	Customer	0%	50 of 55	100%	1	under 10 labels · led by Zendesk Support Suite at 31%	newNew since September 2026: not ranked then, 0% now.
Event management platforms	Marketing	0%	78 of 81	100%	1	under 10 labels · led by Bizzabo at 28%
Sales enablement and content	Sales	0%	38 of 72	0%	1	under 10 labels · led by HubSpot Sales Hub at 29%	newNew since September 2026: not ranked then, 0% now.
Sales gamification	Sales	0%	62 of 64	100%	1	under 10 labels · led by Spinify at 31%
Territory and quota planning	Revenue operations	0%	121 of 123	100%	1	under 10 labels · led by CaptivateIQ Planning at 36%	newNew since September 2026: not ranked then, 0% now.

Movement

Since September 2026, Slack held within the floor in all nine categories: no change cleared 11 points.

Best category · Community · by segment

Small business▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.

4%from 2% in September 2026

Inside the floor by 9 pointsRank 9 → 5 of 74

Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.

0%from 0% in September 2026

Inside the floor by 11 pointsRank 16 → 67 of 67

Enterprise▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.

2%from 0% in September 2026

Inside the floor by 9 pointsRank 41 → 9 of 63

All categories · Mid-market

Category	September 2026	Now	Change	Reading	Rank
Community	0%	0%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.	Within noise	Rank 16 → 74 of 75
In-app messaging	0%	0%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.	Within noise	Rank 60 → 58 of 105
Knowledge base	0%	0%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.	Within noise	Rank 62 → 77 of 88
Customer success	0%	0%	newNew since September 2026: not ranked then, 0% now.	New this edition	Rank 35 of 49, unchanged
Helpdesk	0%	0%	newNew since September 2026: not ranked then, 0% now.	New this edition	Rank 50 of 55, unchanged
Event management	0%	0%	newNew since September 2026: not ranked then, 0% now.	New this edition	Rank 78 of 81, unchanged
Sales enablement	0%	0%	newNew since September 2026: not ranked then, 0% now.	New this edition	Rank 38 of 72, unchanged
Sales gamification	0%	0%	newNew since September 2026: not ranked then, 0% now.	New this edition	Rank 62 of 64, unchanged
Territory planning	0%	0%	newNew since September 2026: not ranked then, 0% now.	New this edition	Rank 121 of 123, unchanged

Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.

The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions

By model

How each model treated Slack across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	1	4	5
Perplexity Sonar	0	1	2	3
Grok 4.20	0	0	0	0
Mistral Small	0	0	1	1
DeepSeek V4 Flash	0	1	0	1
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	1	0	1	2
Kimi K2	0	0	1	1
GLM 4.7 FlashX	0	1	1	2
MiniMax M2.5	0	1	1	2
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase6 labels2

Comparative11 labels4not counted in share

Budget-constrained16 labels1

Scale-constrained3 labelsNone

Negative34 labels1not counted in share

First choiceAlternativeMentionNegative74 labels in all, every segment counted; 3 of the 8 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Connects your sales tools directly to the rep's daily chat environment” Qwen 3.7 Flash · Sales enablement · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Why this is disastrous: While it costs "zero dollars" in licensing fees, you lose all ability to track SLAs” Gemini 3.5 Flash · Helpdesk · negative prompt · hard negative

“These are not true event management platforms... using them for event management can waste time” Mistral Small · Event management · negative prompt · hard negative

“increasingly viewed as "traps" when used as official customer success or support hubs” Gemini 3.5 Flash · Community · negative prompt · hard negative

“Avoid using Slack, Teams, or generic chat apps as your planning platform.” GLM 4.7 FlashX · Territory planning · negative prompt · hard negative

Named alongside

The products named in the same answers as Slack, over the 74 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Slack was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Discord42 of 743Not among the top eight

Circle31 of 7410Not among the top eight

Discourse27 of 749Not among the top eight

Bettermode20 of 746Not among the top eight

Microsoft Teams19 of 740Not among the top eight

Facebook Groups18 of 740Not among the top eight

Mighty Networks16 of 742Not among the top eight

Khoros Communities16 of 740Not among the top eight

Gainsight Customer Communities14 of 741Not among the top eight

Salesforce Experience Cloud14 of 741Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Slack. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 67 of the 74 answers that named Slack and are not a share of its labels.

Domains cited

guideflow.com29

bettermode.com19

circle.so18

learn.g2.com18

thecmo.com16

g2.com13

higherlogic.com12

learnworlds.com11

us.fitgap.com11

hivebrite.io10

157 of the 157 domain citations in answers naming Slack came from somebody else's page.

Pages cited

thecmo.com/tools/customer-community-software15

bettermode.com/blog/all-in-one-community-platform11

guideflow.com/blog/customer-community-software11

learn.g2.com/best-online-community-management-software11

circle.so/blog/best-community-platforms10

higherlogic.com/blog/online-community-software10

hivebrite.io/best-online-community-platforms9

saas-expert.com/articles/best-customer-community-software-saas-companies9

Pages are listed as the models cited them.

Search and answers

slack.com is not in Google's top ten for any of the category's searches. In the answers, Slack takes 0% of first choices and Bettermode takes 29%.

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In search

Google, US estimates

Position for “customer community platform”

–

not in the top ten

Position for “best customer community platform”

–

not in the top ten

Searches for its name, Google: 1,000,000 a month (“slack”)
AI search demand for its name, est.: 30,850 a month
Organic visits to its site: about 1,672,555 a month
Searches its site ranks for: 38,666 · 7,809 in the top three
Sites linking to it: 157,679
Paid Google search: 2 searches its ads show for, about 8 clicks and $27 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 62 text, 35 image, 23 video · 120 shown in the last 30 days

First shown November 2025, as Salesforce, Inc., verified. Ads started 2025-10 to 2026-09: 120 in the year.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 74 of 75 in community

Segment leader

29%

Bettermode

First choices: 3 across its categories
Named in: 74 answers
Its own site cited: in 67 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on slack.com

9,998

subdomains included

Content

8,582

counted in the table below

Documentation

175

Product · Integration

280 · 12

Kind	Pages	Last 90 days	Categories named
Blog	5,566	undated	CRM
News or press	1,271	undated	CRM
Case study	1,005	undated	Ecommerce
Template or tool	277	undated
Conference or event	182	undated
Comparison	165	undated
Glossary or explainer	84	undated	Knowledge base
Webinar or virtual event	18	undated
Report or ebook	8	undated
Podcast or video	6	undated

How it is countedHide how it is counted

Every page slack.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (28); 1 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Slack

What the judge wrote, as written, with how often. The vendor table decides that these count as Slack; a claim can dispute any of them.

Slack (free tier) 1Slack + Zapier 1Slack + spreadsheet setups 1Slack/Discord 1

Follow Slack

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Slack.

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On record

Wikidata

Website: slack.com
Headquarters: San Francisco, United States
Founded: 2009
Ownership: Public, WORK on New York Stock Exchange

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

In its own words

Stated by the vendor, not checked

Positioning: AI Work Platform & Productivity Tools
slack.com
For: teams
slack.com
Price stated: Free $0USD free forever; Pro $8.75$4.38USD per user / month, when paying monthly, or $7.25 USD per user / month, when paying annually; Business+ $18$9USD per user / month, when paying monthly, or $15 USD per user / month, when paying annually; Enterprise+ $45USD per user / month, when paying annually slack.com/pricing
Starting price: $0USD slack.com/pricing
Free plan or trial: free forever slack.com/pricing
Integrations claimed: 2600 slack.com
Certifications: SAML-based single sign-onSCIM user managementEMM integration supportNative data loss preventionSupports 12 SSO options including Okta, Google, and AzureSupports guestsSupports Multi-SAML24/7 support
Customers named: AnthropicBoxNotionRivianVercelAnaplanRocket CompaniesSnyk
Not stated on the pages read: Hosting

What Slack's own pages state, read September 28, 2026: slack.com, slack.com/pricing, slack.com/trust, slack.com/features/ai, slack.com/customer-stories. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Slack's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Slack, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Slack by email, built from the raw record of the edition. It shows:

where Slack is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Slack, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.