Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 79 → 73 of 74
1 category · RankedGainsight Customer Communities
103Judge labels
10First choices
23Negative labels
14 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
15% in Community for enterprise buyers
Rank 5 of 75 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 8% of its 36 labels there were negative.
What the models named instead of Gainsight Customer Communities →By buyer segmentStrongest at enterprise.
Small business75 of 76
0%22 labels
criticized challenger
Mid-market5 of 75
3%36 labels
accepted challenger
Enterprise2 of 69
15%45 labels
accepted challenger
In community · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Gainsight Customer Communities for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Community platforms | Customer | 3% | 5 of 75 | 8% | 36 | accepted challenger | ▼−3Since September 2026: 6% → 4%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Gainsight Customer Communities held within the floor in its one category: no change cleared 11 points.
Best category · Community · by segment
Mid-market▼−3Since September 2026: 6% → 4%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
4%from 6% in September 2026
Inside the floor by 8 pointsRank 6 → 5 of 67
Enterprise▲+1Since September 2026: 12% → 12%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
12%from 12% in September 2026
Inside the floor by 10 pointsRank 3 → 4 of 63
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Community | 6% | 4% | ▼−3Since September 2026: 6% → 4%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 6 → 5 of 75 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Gainsight Customer Communities across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Gainsight Customer Communities across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 2 | 2 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 2 | 1 | 1 | 4 |
| Grok 4.20 | 0 | 3 | 1 | 0 | 4 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 2 | 1 | 4 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 2 | 1 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-6 Luna | 0 | 1 | 2 | 0 | 3 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct27 labels4
Paraphrase15 labels3
Comparative29 labelsNone
Budget-constrained8 labels1
Scale-constrained9 labels2
Negative15 labelsNone
First choiceAlternativeMentionNegative103 labels in all, every segment counted; 10 of the 10 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“The gold standard for B2B SaaS. It is heavily tailored toward support deflection, product ideation, and customer onboarding” Gemini 3.5 Flash · Community · scale prompt · first choice
“Gainsight CC is purpose-built for B2B SaaS... If it is Product Feedback & CS Scale-up: Go with Gainsight CC.” Gemini 3.5 Flash · Community · paraphrase prompt · first choice
“Gainsight Customer Communities is often the better fit because it connects community activity to health scores” Perplexity Sonar · Community · direct prompt · alternative
“Best for Customer Success & Product-Led Growth: Gainsight Customer Communities (formerly inSided)” Gemini 3.5 Flash · Community · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Expensive and complex implementation; typically requires a dedicated admin and significant budget (often 6 figures annually)” GLM 4.7 FlashX · Community · paraphrase prompt · soft negative
“Quote-only pricing; typically $50K+/year; built for upper mid-market to enterprise” DeepSeek V4 Flash · Community · direct prompt · soft negative
“it uses custom pricing, which may be less predictable for tight budgets” Perplexity Sonar · Community · budget prompt · soft negative
Named alongside
The products named in the same answers as Gainsight Customer Communities, over the 101 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight Customer Communities was named but was not.ShowHide
Named alongside
The products named in the same answers as Gainsight Customer Communities, over the 101 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight Customer Communities was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Gainsight Customer Communities. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 99 of the 101 answers that named Gainsight Customer Communities and are not a share of its labels.
Domains cited
guideflow.com62
bettermode.com53
higherlogic.com52
thecmo.com49
gainsight.comYour site37
cxtoday.com36
learnworlds.com33
spotsaas.com33
gtm-ai-index.com31
g2.com29
378 of the 415 domain citations in answers naming Gainsight Customer Communities came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
gainsight.com ranks 2 on Google for the category's searches. In the answers, Gainsight Customer Communities takes 3% of first choices and Bettermode takes 29%.ShowHide
Search and answers
gainsight.com ranks 2 on Google for the category's searches. In the answers, Gainsight Customer Communities takes 3% of first choices and Bettermode takes 29%.
ShowHideIn search
Google, US estimatesPosition for “customer community platform”
2
Position for “best customer community platform”
–
not in the top ten
- Searches for its name, Google
- 50 a month (“gainsight customer communities”)
- AI search demand for its name, est.
- 0 a month
- Organic visits to its site
- about 59,569 a month
- Searches its site ranks for
- 5,983 · 828 in the top three
- Sites linking to it
- 6,940
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
3%
rank 5 of 75 in community
Segment leader
29%
Bettermode
- First choices
- 10 across its categories
- Named in
- 101 answers
- Its own site cited
- in 99 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on gainsight.com
9,988
subdomains included
Content
3,742
counted in the table below
Documentation
2,399
Product · Integration
20 · 114
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,394 | 5 | 2026-09-17 | ||
| Podcast or video | 1,146 | 16 | 2026-09-23 | ||
| News or press | 377 | 2 | 2026-09-15 | ||
| Conference or event | 343 | 12 | 2026-09-17 | ||
| Glossary or explainer | 266 | 0 | 2026-04-13 | ||
| Case study | 92 | 8 | 2026-09-08 | ||
| Webinar or virtual event | 49 | 0 | 2026-06-02 | ||
| Comparison | 42 | 4 | 2026-08-12 | ||
| Template or tool | 17 | 0 | 2026-06-26 | ||
| Report or ebook | 16 | 1 | 2026-09-23 |
Most recent
- 2026-09-23211 notions outcomes architects on why csms dont need experience anymore podcast or video
- 2026-09-23Expansion Opportunities report or ebook
- 2026-09-17Blog saas strategies for improving customer experience blog
- 2026-09-1711 capabilities to evaluate when choosing a community platform conference or event
- 2026-09-16The pace race how ce teams keep up when products never stop shipping conference or event
- 2026-09-16210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive podcast or video
How it is countedHide how it is counted
Every page gainsight.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Gainsight Customer Communities
What the judge wrote, as written, with how often. The vendor table decides that these count as Gainsight Customer Communities; a claim can dispute any of them.
Gainsight 6Gainsight Customer Communities (formerly inSided) 3InSided 2Gainsight (Community) 1Gainsight CC (formerly inSided) 1Gainsight Communities 1Gainsight inSided 1
Follow Gainsight Customer Communities
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Gainsight Customer Communities is its own company.ShowHide
The company
Gainsight Customer Communities is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- One place for customers to ask, answer, and learn together.
- For
- Community Teams
- Price stated
- Professional, Business, Enterprise gainsight.com/pricing
- Certifications
- CCPAGDPRHIPAAISO/IEC 27001:2022SOC 2 Type 2
- Customers named
- SonosZapierAcquiaNotionReviewProSilverfortOktaLinkedIn
- Not stated on the pages read
- Starting price, free plan or trial, integrations, hosting
What Gainsight Customer Communities's own pages state, read September 28, 2026: gainsight.com, gainsight.com/pricing, trust.gainsight.com, gainsight.com/platform, gainsight.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Gainsight Customer Communities's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Gainsight Customer Communities, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Gainsight Customer Communities by email, built from the raw record of the edition. It shows:
- where Gainsight Customer Communities is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Gainsight Customer Communities, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.