Small business▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 6 → 11 of 74
1 category · RankedZendesk Community
32Judge labels
0First choices
4Negative labels
12 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
0% in Community for mid-market buyers
Rank 18 of 75 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 13% of its 15 labels there were negative.
What the models named instead of Zendesk Community →By buyer segmentRead the same way at every buyer size.
Small business12 of 76
0%6 labels
under the label threshold
Mid-market18 of 75
0%15 labels
accepted challenger
Enterprise11 of 69
0%11 labels
accepted challenger
In community · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Zendesk Community for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Community platforms | Customer | 0% | 18 of 75 | 13% | 15 | accepted challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Zendesk Community held within the floor in its one category: no change cleared 11 points.
Best category · Community · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 11 → 18 of 67
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 12 → 10 of 63
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Community | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 11 → 18 of 75 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Zendesk Community across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Zendesk Community across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 1 | 2 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 1 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct3 labelsNone
Paraphrase4 labelsNone
Comparative14 labelsNone
Budget-constrained3 labelsNone
Scale-constrained4 labelsNone
Negative4 labelsNone
First choiceAlternativeMentionNegative32 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“If you are struggling with high support ticket volumes: Choose Zendesk Community (if you use Zendesk)” Qwen 3.7 Flash · Community · comparative prompt · alternative
“integrates with your existing help desk, saving on licensing for a separate community tool” GLM 4.7 FlashX · Community · budget prompt · alternative
“Support and deflection point toward Zendesk Community or Higher Logic Vanilla.” Claude Haiku 4.5 · Community · direct prompt · alternative
“best for support-led communities that want community-led support at scale” Muse Glimmer 30B · Community · paraphrase prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Potential issues: - Dependence on Zendesk ecosystem ... Moderation delays” GLM 4.7 FlashX · Community · negative prompt · soft negative
“platforms like Zendesk Community or Bettermode tend to cost much more” GPT-5.4 mini · Community · budget prompt · soft negative
Named alongside
The products named in the same answers as Zendesk Community, over the 32 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk Community was named but was not.ShowHide
Named alongside
The products named in the same answers as Zendesk Community, over the 32 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk Community was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Zendesk Community. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 31 of the 32 answers that named Zendesk Community and are not a share of its labels.
Domains cited
guideflow.com24
thecmo.com18
cxtoday.com15
bettermode.com14
higherlogic.com14
zendesk.comYour site13
gitnux.org12
learnworlds.com12
learn.g2.com10
zipdo.co10
129 of the 142 domain citations in answers naming Zendesk Community came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
zendesk.com is not in Google's top ten for any of the category's searches. In the answers, Zendesk Community takes 0% of first choices and Bettermode takes 29%.ShowHide
Search and answers
zendesk.com is not in Google's top ten for any of the category's searches. In the answers, Zendesk Community takes 0% of first choices and Bettermode takes 29%.
ShowHideIn search
Google, US estimatesPosition for “customer community platform”
–
not in the top ten
Position for “best customer community platform”
–
not in the top ten
- Searches for its name, Google
- 140 a month (“zendesk community”)
- AI search demand for its name, est.
- 2 a month
- Organic visits to its site
- about 5,365,445 a month
- Searches its site ranks for
- 665,842 · 40,244 in the top three
- Sites linking to it
- 343,954
- Paid Google search
- 12 searches its ads show for, about 932 clicks and $16,181 a month (estimate)
In answers
This editionShare of first choices
0%
rank 18 of 75 in community
Segment leader
29%
Bettermode
- First choices
- 0 across its categories
- Named in
- 32 answers
- Its own site cited
- in 31 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on zendesk.com
10,131
subdomains included
Content
2,565
counted in the table below
Documentation
6,313
Product · Integration
39 · 731
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,365 | 32 | 2026-09-18 | ||
| News or press | 473 | 4 | 2026-09-14 | ||
| Case study | 356 | 10 | 2026-09-23 | ||
| Comparison | 114 | 0 | 2025-09-21 | ||
| Report or ebook | 102 | 1 | 2026-09-10 | ||
| Glossary or explainer | 59 | 7 | 2026-09-25 | ||
| Conference or event | 48 | 1 | 2026-09-18 | ||
| Podcast or video | 38 | 0 | 2026-06-01 | ||
| Webinar or virtual event | 5 | 0 | 2025-06-13 | ||
| Template or tool | 5 | 0 | 2026-06-22 |
Most recent
- 2026-09-25What is ai governance customer service glossary or explainer
- 2026-09-23Solo by myob case study
- 2026-09-22Thoughtworks case study
- 2026-09-22Star21 case study
- 2026-09-18Zendesk AI Summit 2026 conference or event
- 2026-09-18Custom ai agents blog
How it is countedHide how it is counted
Every page zendesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Zendesk Community
What the judge wrote, as written, with how often. The vendor table decides that these count as Zendesk Community; a claim can dispute any of them.
Zendesk Community (Gather) 1Zendesk Community / Guide 1
Follow Zendesk Community
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Zendesk is the company behind Zendesk Community.ShowHide
The company
Zendesk is the company behind Zendesk Community.
ShowHideOn record
Wikidata- Website
- zendesk.com
- Headquarters
- San Francisco, United States
- Founded
- 2007
- Employees
- about 3,830 (2020)
- Ownership
- Public, zen on New York Stock Exchange
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- Connect, learn, and share with other Zendesk users
- For
- Zendesk users
- Customers named
- SiemensIndigovDunlop
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, certifications, hosting
What Zendesk Community's own pages state, read September 28, 2026: zendesk.com, zendesk.com/pricing, zendesk.com/blog/analytics-and-data/security, zendesk.com/platform, zendesk.com/marketplace. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zendesk Community's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zendesk Community, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Zendesk Community by email, built from the raw record of the edition. It shows:
- where Zendesk Community is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Zendesk Community, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.