Every category where a model named Zendesk Community for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Community platforms	Customer	0%	11 of 74	4%	24	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Zendesk Community yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Zendesk Community across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	1	0	2
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	1	0	1
Grok 4.1 Fast	2	1	0	3
Mistral Small	2	0	0	2
DeepSeek V4 Flash	4	1	0	5
Llama 4 Maverick	0	1	0	1
Qwen 3.7 Flash	1	0	0	1
Kimi K2	2	1	0	3
GLM 4.7 FlashX	3	0	1	4
MiniMax M2.5	2	0	0	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct7 labels1

Paraphrase5 labelsNone

Comparative23 labelsNone

Budget-constrained1 labelNone

Scale-constrained11 labelsNone

Negative5 labelsNone

First choiceAlternativeMentionNegative52 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“For Support-Led Communities: - Zendesk Community - From $19 agent/month” Mistral Small · Community · paraphrase prompt · alternative

“consistently rate ... Zendesk Community well for their respective use cases” DeepSeek V4 Flash · Community · negative prompt · alternative

“Support and deflection point toward Zendesk Community or Higher Logic Vanilla” Claude Haiku 4.5 · Community · direct prompt · alternative

“Zendesk Community | Support deflection | Native ticketing integration” Kimi K2 · Community · negative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“CRM-integrated community tools (... Zendesk Community) ... Why be cautious: Platform ecosystem lock-in” GLM 4.7 FlashX · Community · negative prompt · soft negative

Named alongside

The products named in the same answers as Zendesk Community, over the 52 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk Community was named but was not.

ProductSame answerTook the first choice insteadHead to head

Higher Logic Vanilla44 of 5212Not in the top three

Gainsight Customer Communities41 of 529Not in the top three

Salesforce Experience Cloud41 of 521Not in the top three

Bettermode29 of 529Not in the top three

Circle29 of 525Not in the top three

Khoros Communities28 of 523Not in the top three

Influitive24 of 520Not in the top three

Discourse23 of 523Not in the top three

Mighty Networks20 of 520Not in the top three

Khoros12 of 520Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zendesk Community. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 7 of the 52 answers that named Zendesk Community and are not a share of its labels.

Domains cited

cxtoday.com7

guideflow.com7

gartner.com6

bettermode.com5

higherlogic.com5

gitnux.org4

thecmo.com4

disco.co3

learn.g2.com3

zendikt.com3

Forty-seven of the forty-seven domain citations in answers naming Zendesk Community came from somebody else's page.

Pages cited

cxtoday.com/community-social-engagement/customer-community-platforms-20267

guideflow.com/blog/customer-community-software7

gartner.com/reviews/market/b2b-customer-community-platforms6

higherlogic.com/blog/online-community-software5

bettermode.com/blog/all-in-one-community-platform4

gitnux.org/best/customer-community-software4

thecmo.com/tools/customer-community-software4

disco.co/blog/best-customer-community-platforms-20263

Pages are listed as the models cited them.

The company

Zendesk is the company behind Zendesk Community.

Website: zendesk.com
Headquarters: San Francisco, United States
Founded: 2007
Employees: about 3,830 (2020)
Ownership: Public, zen on New York Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zendesk Community's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zendesk Community, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at zendesk.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.