Every category where a model named Khoros Communities for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Community platforms	Customer	0%	13 of 74	20%	20	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Khoros Communities yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Khoros Communities across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	0	0	1
GPT-5.4 mini	2	1	0	3
Gemini 3.5 Flash	0	0	1	1
Perplexity Sonar	0	1	0	1
Grok 4.1 Fast	1	1	0	2
Mistral Small	1	0	0	1
DeepSeek V4 Flash	1	0	2	3
Llama 4 Maverick	0	1	0	1
Qwen 3.7 Flash	2	0	0	2
Kimi K2	0	2	1	3
GLM 4.7 FlashX	0	1	0	1
MiniMax M2.5	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct9 labels1

Paraphrase8 labels3

Comparative23 labels2not counted in share

Budget-constrained8 labelsNone

Scale-constrained2 labelsNone

Negative12 labels2not counted in share

First choiceAlternativeMentionNegative62 labels in all, every segment counted; 4 of the 8 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Khoros Communities enables organizations to build and manage online platforms facilitating engagement and peer-to-peer support” Claude Haiku 4.5 · Community · paraphrase prompt · alternative

“Speed + AI moderation | Khoros Communities | Fastest implementation, strongest AI moderation & analytics” Qwen 3.7 Flash · Community · negative prompt · alternative

“the more enterprise-heavy option with stronger emphasis on moderation, analytics, SSO, and scale” GPT-5.4 mini · Community · paraphrase prompt · alternative

“Khoros Communities if you are a much larger org with more complex enterprise requirements” GPT-5.4 mini · Community · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“The biggest recurring complaints are cost, support, and data portability... Khoros for cost/lock-in and support” DeepSeek V4 Flash · Community · negative prompt · hard negative

“recommend extreme caution or planning an exit if you are currently using it” Gemini 3.5 Flash · Community · negative prompt · hard negative

“HIGH CAUTION... Consider only if you have massive enterprise budget and dedicated technical resources.” Kimi K2 · Community · negative prompt · soft negative

“Powerful but complex and expensive — often overkill for smaller organizations.” DeepSeek V4 Flash · Community · comparative prompt · soft negative

Named alongside

The products named in the same answers as Khoros Communities, over the 62 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Khoros Communities was named but was not.

ProductSame answerTook the first choice insteadHead to head

Higher Logic Vanilla57 of 6219Not in the top three

Salesforce Experience Cloud52 of 621Not in the top three

Gainsight Customer Communities44 of 6210Not in the top three

Zendesk Community28 of 621Not in the top three

Discourse27 of 624Not in the top three

Circle26 of 621Not in the top three

Bettermode25 of 621Not in the top three

Influitive23 of 620Not in the top three

Mighty Networks16 of 620Not in the top three

Discord6 of 620Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Khoros Communities. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 13 of the 62 answers that named Khoros Communities and are not a share of its labels.

Domains cited

higherlogic.com9

cxtoday.com6

gartner.com6

guideflow.com5

assets.khoros.comYour site4

bettermode.com4

standingongiants.com4

g2.com3

gainsight.com3

gitnux.org3

Forty-three of the forty-seven domain citations in answers naming Khoros Communities came from somebody else's page.

Pages cited

cxtoday.com/community-social-engagement/customer-community-platforms-20266

gartner.com/reviews/market/b2b-customer-community-platforms6

higherlogic.com/blog/online-community-software6

guideflow.com/blog/customer-community-software5

standingongiants.com/blog/community-platform-comparison-10-leading-platforms-reviewed-20264

bettermode.com/blog/all-in-one-community-platform3

gitnux.org/best/customer-community-software3

higherlogic.com/vanilla3

Pages are listed as the models cited them.

The company

Khoros, LLC is the company behind Khoros Communities.

Website: khoros.com
Headquarters: Austin, United States
Founded: 2010

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Khoros Communities's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Khoros Communities, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at khoros.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.