Every category where a model named Salesforce Experience Cloud for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Community platforms	Customer	0%	14 of 74	29%	31	criticized challenger

Movement

This is the first edition on this tier, so no move can be computed for Salesforce Experience Cloud yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Salesforce Experience Cloud across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	0	1
GPT-5.4 mini	0	1	1	2
Gemini 3.5 Flash	1	0	3	4
Perplexity Sonar	0	1	0	1
Grok 4.1 Fast	1	2	1	4
Mistral Small	2	0	0	2
DeepSeek V4 Flash	2	0	3	5
Llama 4 Maverick	0	1	0	1
Qwen 3.7 Flash	1	0	0	1
Kimi K2	1	2	1	4
GLM 4.7 FlashX	2	1	0	3
MiniMax M2.5	3	0	0	3

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct17 labels1

Paraphrase14 labels3

Comparative26 labelsNone

Budget-constrained9 labels1

Scale-constrained12 labels1

Negative16 labelsNone

First choiceAlternativeMentionNegative94 labels in all, every segment counted; 6 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you're heavily invested in Salesforce, the native integration of Salesforce Experience Cloud can provide significant value.” MiniMax M2.5 · Community · direct prompt · alternative

“the natural choice for organizations already invested in the Salesforce ecosystem” MiniMax M2.5 · Community · comparative prompt · alternative

“For Salesforce Users: - Salesforce Experience Cloud - Native integration” Mistral Small · Community · paraphrase prompt · alternative

“Salesforce Experience Cloud — if you're deeply Salesforce-centric” DeepSeek V4 Flash · Community · scale prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Avoid Legacy Enterprise Monoliths (e.g., Salesforce Experience Cloud, Khoros)... avoid Experience Cloud” Gemini 3.5 Flash · Community · direct prompt · hard negative

“Multiple practitioners explicitly recommend avoiding it "when you have the choice."” DeepSeek V4 Flash · Community · negative prompt · hard negative

“Generally not recommended as a purpose-built community platform” DeepSeek V4 Flash · Community · paraphrase prompt · hard negative

“Avoid as a standalone community solution.” Kimi K2 · Community · negative prompt · hard negative

Named alongside

The products named in the same answers as Salesforce Experience Cloud, over the 94 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Experience Cloud was named but was not.

ProductSame answerTook the first choice insteadHead to head

Higher Logic Vanilla78 of 9428Not in the top three

Gainsight Customer Communities61 of 9412Not in the top three

Khoros Communities52 of 947Not in the top three

Bettermode48 of 9411Not in the top three

Discourse43 of 946Not in the top three

Circle42 of 945Not in the top three

Zendesk Community41 of 941Not in the top three

Khoros26 of 941Not in the top three

Influitive26 of 940Not in the top three

Mighty Networks26 of 940Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Salesforce Experience Cloud. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 15 of the 94 answers that named Salesforce Experience Cloud and are not a share of its labels.

Domains cited

higherlogic.com11

cxtoday.com9

guideflow.com9

bettermode.com7

gartner.com7

gitnux.org5

help.salesforce.comYour site5

zendikt.com5

gainsight.com4

learn.g2.com4

Sixty-one of the sixty-six domain citations in answers naming Salesforce Experience Cloud came from somebody else's page.

Pages cited

cxtoday.com/community-social-engagement/customer-community-platforms-20269

guideflow.com/blog/customer-community-software9

gartner.com/reviews/market/b2b-customer-community-platforms7

higherlogic.com/blog/online-community-software7

bettermode.com/blog/all-in-one-community-platform5

gitnux.org/best/customer-community-software5

help.salesforce.com/s/articleView5

zendikt.com/top-10-community-software5

Pages are listed as the models cited them.

The company

Salesforce is the company behind Salesforce Experience Cloud.

Website: salesforce.com
Headquarters: San Francisco, United States
Founded: 1999
Employees: about 35,000 (2019)
Ownership: Public, CRM on New York Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Experience Cloud's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Experience Cloud, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at salesforce.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.