Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 78 → 72 of 74
Salesforce · 3 categories · RankedSalesforce Experience Cloud
101Judge labels
6First choices
47Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
11% in Community for enterprise buyers
Rank 70 of 75 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 41% of its 27 labels there were negative.
What the models named instead of Salesforce Experience Cloud →By buyer segmentStrongest at enterprise.
Small business74 of 76
0%12 labels
criticized challenger
Mid-market70 of 75
0%27 labels
criticized challenger
Enterprise6 of 69
11%53 labels
criticized challenger
In community · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Salesforce Experience Cloud for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Community platforms | Customer | 0% | 70 of 75 | 41% | 27 | criticized challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Partner relationship management | Partner and channel | 0% | 54 of 61 | 50% | 6 | under 10 labels · led by PartnerPortal.io at 22% | newNew since September 2026: not ranked then, 0% now. |
| Content management systems for marketing sites | Marketing | 0% | 44 of 55 | 100% | 1 | under 10 labels · led by HubSpot Content Hub at 42% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Salesforce Experience Cloud held within the floor in all three categories: no change cleared 11 points.
Best category · Community · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 14 → 64 of 67
Enterprise▲+1Since September 2026: 12% → 12%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
12%from 12% in September 2026
Inside the floor by 10 pointsRank 4 → 5 of 63
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Community | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 14 → 70 of 75 |
| PRM | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 54 of 61, unchanged |
| Marketing CMS | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 44 of 55, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Salesforce Experience Cloud across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Salesforce Experience Cloud across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 5 | 6 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 2 | 1 | 4 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 3 | 3 |
| Kimi K2 | 0 | 0 | 3 | 2 | 5 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 1 | 1 | 3 |
| Muse Glimmer 30B | 0 | 2 | 1 | 1 | 4 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct13 labels2
Paraphrase12 labels1
Comparative27 labels3not counted in share
Budget-constrained11 labels2
Scale-constrained9 labels1
Negative29 labels1not counted in share
First choiceAlternativeMentionNegative101 labels in all, every segment counted; 6 of the 10 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Pick Salesforce Experience Cloud if you need enterprise-grade CRM integration and complex access rules.” GPT-5.4 mini · Community · comparative prompt · alternative
“Consider alternatives like impact.com or Salesforce Experience Cloud for higher-rated ease-of-use.” Grok 4.20 · PRM · negative prompt · alternative
“Choose Salesforce Experience Cloud or Hivebrite if you have strict enterprise IT compliance needs” Gemini 3.5 Flash · Community · comparative prompt · alternative
“your primary need is a Salesforce-centered customer portal with account data and workflows” GPT-6 Luna · Community · paraphrase prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“you also want to avoid enterprise-heavy monsters (like custom Salesforce Experience Cloud) that require months of developer overhead to deploy” Gemini 3.5 Flash · PRM · direct prompt · hard negative
“When to avoid: Unless you're already all-in on Salesforce stack. Often criticized as bloated for pure community use.” Grok 4.20 · Community · negative prompt · hard negative
“"Avoid platforms with per-user pricing (like Salesforce Experience Cloud at $2–$5 per login/member)"” Muse Glimmer 30B · Community · negative prompt · hard negative
“it is not a "turnkey" solution. Building out a functional portal requires heavy Salesforce developer/administrator resources, making it expensive to maintain.” Gemini 3.5 Flash · PRM · comparative prompt · soft negative
Named alongside
The products named in the same answers as Salesforce Experience Cloud, over the 101 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Experience Cloud was named but was not.ShowHide
Named alongside
The products named in the same answers as Salesforce Experience Cloud, over the 101 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Experience Cloud was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Salesforce Experience Cloud. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 99 of the 101 answers that named Salesforce Experience Cloud and are not a share of its labels.
Domains cited
guideflow.com62
higherlogic.com43
thecmo.com42
cxtoday.com38
bettermode.com35
gtm-ai-index.com30
gainsight.com28
g2.com26
proofmap.com22
feverbee.com21
347 of the 347 domain citations in answers naming Salesforce Experience Cloud came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Salesforce Experience Cloud stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Salesforce Experience Cloud stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 1,300 a month (“salesforce experience cloud”)
- AI search demand for its name, est.
- 53 a month
- Its own site
- It sits on Salesforce's site (salesforce.com), so there are no site figures for it alone
In answers
This editionShare of first choices
0%
rank 70 of 75 in community
Segment leader
29%
Bettermode
- First choices
- 6 across its categories
- Named in
- 101 answers
- Its own site cited
- in 99 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Salesforce Experience Cloud
What the judge wrote, as written, with how often. The vendor table decides that these count as Salesforce Experience Cloud; a claim can dispute any of them.
Salesforce Experience Cloud (formerly Community Cloud) 2Salesforce Experience Cloud (Salesforce PRM) 1Salesforce Partner Cloud / Salesforce Experience Cloud 1
Follow Salesforce Experience Cloud
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Salesforce is the company behind Salesforce Experience Cloud.ShowHide
The company
Salesforce is the company behind Salesforce Experience Cloud.
ShowHideOn record
Wikidata- Website
- salesforce.com
- Headquarters
- San Francisco, United States
- Founded
- 1999
- Employees
- about 35,000 (2019)
- Ownership
- Public, CRM on New York Stock Exchange
- Also from Salesforce
- Salesforce / Marketing Cloud Next / Agentforce Marketing, Salesforce Agentforce, Salesforce Agentforce / Einstein, Salesforce Agentforce Engagement, Salesforce Agentforce Marketing, Salesforce Agentforce SDR, Salesforce Agentforce Voice, Salesforce Agentforce for Marketing Cloud and 92 more
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- Deliver beautiful digital experiences that are personalized for your customers and partners.
- For
- Manufacturing
- Price stated
- Customer Community Plus - Logins: USD/Login/Month (Billed annually); Customer Community Plus - Members: USD/Member/Month (Billed annually); Partner Community - Logins: USD/Login/Month (Billed annually); Partner Community - Members: USD/Member/Month (Billed annually); Manufacturing Intelligence: from ; Rebate Management: from ; MuleSoft Anypoint Platform: Request a quote.; Flow for Industries: Request a quote. salesforce.com/manufacturing/cloud/experience-cloud
- Starting price
- 15 salesforce.com/manufacturing/cloud/experience-cloud
- Customers named
- OpenTableSharkNinjaIndeed1800 AccountantHeathrowEquinoxBionicFujitsu
- Not stated on the pages read
- Free plan or trial, integrations, certifications, hosting
What Salesforce Experience Cloud's own pages state, read September 28, 2026: salesforce.com/communities/all, salesforce.com/cx/customer-experience-platform-guide, salesforce.com/au/campaign/digital-experience, salesforce.com/platform/demos/experience-cloud, salesforce.com/manufacturing/cloud/experience-cloud. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Experience Cloud's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Experience Cloud, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Salesforce Experience Cloud by email, built from the raw record of the edition. It shows:
- where Salesforce Experience Cloud is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Salesforce Experience Cloud, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.