Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 76 → 66 of 74
2 categories · RankedHigher Logic
37Judge labels
2First choices
9Negative labels
14 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
2% in Community for mid-market buyers
Rank 9 of 75 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 25% of its 12 labels there were negative.
What the models named instead of Higher Logic →By buyer segmentRead the same way at every buyer size.
Small business69 of 76
0%11 labels
criticized challenger
Mid-market9 of 75
2%12 labels
criticized challenger
Enterprise8 of 69
2%8 labels
under the label threshold
In community · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Higher Logic for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Community platforms | Customer | 2% | 9 of 75 | 25% | 12 | criticized challenger | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Loyalty, advocacy and referrals | Marketing | 0% | 55 of 110 | 0% | 2 | under 10 labels · led by Smile.io at 26% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Higher Logic held within the floor in all two categories: no change cleared 11 points.
Best category · Community · by segment
Mid-market▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 38 → 10 of 67
Enterprise▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 15 → 7 of 63
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Community | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 38 → 9 of 75 |
| Loyalty | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 32 → 55 of 110 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Higher Logic across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Higher Logic across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 1 | 1 | 2 |
| Grok 4.20 | 0 | 1 | 2 | 0 | 3 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 1 | 0 | 2 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct6 labelsNone
Paraphrase7 labels1
Comparative10 labelsNone
Budget-constrained2 labels1
Scale-constrained7 labelsNone
Negative5 labelsNone
First choiceAlternativeMentionNegative37 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“I'd recommend Higher Logic or Vanilla Forums due to their strong B2B focus” MiniMax M2.5 · Community · paraphrase prompt · first choice
“Pick Higher Logic if you want a mature community platform with stronger engagement/community-management orientation.” GPT-5.4 mini · Community · comparative prompt · alternative
“Market ranking places Higher Logic in the top tier with Salesforce and Khoros.” Muse Glimmer 30B · Community · comparative prompt · alternative
“Higher Logic (steady for B2B)” Grok 4.20 · Community · negative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Platforms with Known Problems or Limitations ... Higher Logic (Thrive & Vanilla) Primary concerns: - Clunky, dated interface” GLM 4.7 FlashX · Community · negative prompt · hard negative
“better for enterprise-scale or support-led programs, usually less ideal for mid-market” Perplexity Sonar · Community · direct prompt · soft negative
“without the high price tag of enterprise solutions like Higher Logic or Lithium” Mistral Small · Community · budget prompt · soft negative
Named alongside
The products named in the same answers as Higher Logic, over the 37 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Higher Logic was named but was not.ShowHide
Named alongside
The products named in the same answers as Higher Logic, over the 37 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Higher Logic was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Higher Logic. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 35 of the 37 answers that named Higher Logic and are not a share of its labels.
Domains cited
guideflow.com22
thecmo.com18
bettermode.com15
higherlogic.comYour site15
learnworlds.com13
cxtoday.com12
g2.com11
gtm-ai-index.com10
spotsaas.com10
gartner.com8
119 of the 134 domain citations in answers naming Higher Logic came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
higherlogic.com ranks 4 on Google for the category's searches. In the answers, Higher Logic takes 2% of first choices and Bettermode takes 29%.ShowHide
Search and answers
higherlogic.com ranks 4 on Google for the category's searches. In the answers, Higher Logic takes 2% of first choices and Bettermode takes 29%.
ShowHideIn search
Google, US estimatesPosition for “customer community platform”
4
Position for “best customer community platform”
–
not in the top ten
- Searches for its name, Google
- 1,900 a month (“higher logic”)
- AI search demand for its name, est.
- 79 a month
- Organic visits to its site
- about 12,921 a month
- Searches its site ranks for
- 3,355 · 243 in the top three
- Sites linking to it
- 13,525
- Paid Google search
- 5 searches its ads show for, about 612 clicks and $10,173 a month (estimate)
In answers
This editionShare of first choices
2%
rank 9 of 75 in community
Segment leader
29%
Bettermode
- First choices
- 2 across its categories
- Named in
- 37 answers
- Its own site cited
- in 35 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on higherlogic.com
2,221
subdomains included
Content
1,723
counted in the table below
Documentation
1
Product · Integration
15 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,438 | 22 | 2026-09-25 | SEO, Mobile apps | |
| News or press | 90 | 2 | 2026-08-11 | ||
| Conference or event | 58 | 4 | 2026-11-19 | Community | |
| Webinar or virtual event | 46 | 4 | 2026-09-25 | ||
| Glossary or explainer | 39 | 0 | 2025-10-27 | ||
| Case study | 24 | 0 | 2026-03-19 | ||
| Comparison | 12 | 0 | 2025-05-01 | ||
| Podcast or video | 7 | 3 | 2026-09-01 | ||
| Report or ebook | 6 | 0 | 2026-02-05 | ||
| Template or tool | 3 | 0 | 2026-02-05 |
Most recent
- 2026-11-19Membership excellence 2025 mx 2025 conference or event
- 2026-09-25Behind the scenes higher logic cto blog
- 2026-09-25Webinar webinar or virtual event
- 2026-09-04In person conference or event
- 2026-09-01Ai governance sahil kapadia blog
- 2026-09-01Ethical ai cate sauer blog
Events in person
Last twelve months
- October 12, 2026 to October 13, 2026iUG AP Discovery Conference 2026Crown Conference Centre, Southbank, AUSTRALIA · hosted
- August 26, 2026 to August 28, 2026ACE 2026 - AuSAE's Conference & ExhibitionBrisbane Convention & Exhibition Centre, Cnr Merivale & Glenelg Sts, South Bank · hosted
As the event pages on higherlogic.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page higherlogic.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Higher Logic
What the judge wrote, as written, with how often. The vendor table decides that these count as Higher Logic; a claim can dispute any of them.
Higher Logic (Thrive & Vanilla) 1
Follow Higher Logic
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Higher Logic is its own company.ShowHide
The company
Higher Logic is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Powerful, Personal Online Community Software
- For
- organizations and people
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, certifications, hosting, customers
What Higher Logic's own pages state, read October 5, 2026: higherlogic.com, higherlogic.com, trust.higherlogic.com, higherlogic.com/solutions, higherlogic.com/thrive/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Higher Logic's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Higher Logic, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Higher Logic by email, built from the raw record of the edition. It shows:
- where Higher Logic is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Higher Logic, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.