GTM AI Index
Index Vendors › Higher Logic Vanilla · September 2026 Edition
1 category · Ranked

Higher Logic Vanilla

116Judge labels
32First choices
23Negative labels
12 of 12Models named it
1Category
September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.
Best standing
38% in Community for enterprise buyers
Rank 1 of 74 in the mid-market standingaccepted challenger
6 of 12 models made it the first choice on the direct prompt; 20% of its 45 labels there were negative.
By buyer segmentStrongest at enterprise.
In community · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Higher Logic Vanilla for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrant
Community platformsCustomer23%1 of 7420%45accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Higher Logic Vanilla yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Higher Logic Vanilla across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.
ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.511103
GPT-5.4 mini10102
Gemini 3.5 Flash03115
Perplexity Sonar01113
Grok 4.1 Fast22015
Mistral Small02013
DeepSeek V4 Flash13026
Llama 4 Maverick10203
Qwen 3.7 Flash01012
Kimi K221115
GLM 4.7 FlashX21003
MiniMax M2.513015

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct25 labels15
Paraphrase24 labels11
Comparative24 labels5not counted in share
Budget-constrained14 labels5
Scale-constrained10 labels1
Negative19 labels2not counted in share
First choiceAlternativeMentionNegative116 labels in all, every segment counted; 32 of the 39 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“1. Higher Logic Vanilla ... designed to meet the needs of B2B companies looking to build online customer communities” Claude Haiku 4.5 · Community · paraphrase prompt · first choice
“Higher Logic Vanilla or Gainsight Customer Communities if you need deep enterprise features and CS alignment” Kimi K2 · Community · scale prompt · first choice
“Higher Logic Vanilla: Considered the #1 Best Customer Community Platform.” Llama 4 Maverick · Community · paraphrase prompt · first choice
“Higher Logic Vanilla — *Best Overall for Mid-Market B2B*” GLM 4.7 FlashX · Community · direct prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“The open-source Vanilla Forums is effectively abandoned, so avoid that specific variant.” DeepSeek V4 Flash · Community · negative prompt · hard negative
“Avoid entirely: Higher Logic Vanilla, Bettermode, Discord for business communities” Mistral Small · Community · negative prompt · hard negative
“Handle with Care (Despite Some Strengths) ... Use only if you have dedicated developer resources and an enterprise IT team” Qwen 3.7 Flash · Community · negative prompt · soft negative
“Users report clunky interfaces, inadequate moderation tools, and challenges scaling beyond basic forums” MiniMax M2.5 · Community · negative prompt · soft negative

Named alongside

The products named in the same answers as Higher Logic Vanilla, over the 116 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Higher Logic Vanilla was named but was not.
ProductSame answerTook the first choice insteadHead to head
Salesforce Experience Cloud78 of 1164Not in the top three
Gainsight Customer Communities67 of 11611Not in the top three
Khoros Communities57 of 1165Not in the top three
Discourse55 of 1168Not in the top three
Zendesk Community44 of 1161Not in the top three
Mighty Networks30 of 1160Not in the top three
Influitive24 of 1160Not in the top three
Khoros24 of 1160Not in the top three
A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Higher Logic Vanilla. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 24 of the 116 answers that named Higher Logic Vanilla and are not a share of its labels.

Domains cited

higherlogic.comYour site21
bettermode.com14
cxtoday.com13
gartner.com13
guideflow.com13
learn.g2.com10
toolradar.com7
zendikt.com7
gainsight.com6
gitnux.org6

Eighty-nine of the 110 domain citations in answers naming Higher Logic Vanilla came from somebody else's page.

Pages cited

Pages are listed as the models cited them.

Names read as Higher Logic Vanilla

What the judge wrote, as written, with how often. The vendor table decides that these count as Higher Logic Vanilla; a claim can dispute any of them.
Higher Logic Vanilla (formerly Vanilla Forums) 1Higher Logic Vanilla / Vanilla Forums 1
Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Higher Logic Vanilla's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Higher Logic Vanilla, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at higherlogic.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.

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