| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Community platforms | Customer | 23% | 1 of 74 | 20% | 45 | accepted challenger |
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 1 | 0 | 3 |
| GPT-5.4 mini | 1 | 0 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 3 | 1 | 1 | 5 |
| Perplexity Sonar | 0 | 1 | 1 | 1 | 3 |
| Grok 4.1 Fast | 2 | 2 | 0 | 1 | 5 |
| Mistral Small | 0 | 2 | 0 | 1 | 3 |
| DeepSeek V4 Flash | 1 | 3 | 0 | 2 | 6 |
| Llama 4 Maverick | 1 | 0 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 1 | 2 |
| Kimi K2 | 2 | 1 | 1 | 1 | 5 |
| GLM 4.7 FlashX | 2 | 1 | 0 | 0 | 3 |
| MiniMax M2.5 | 1 | 3 | 0 | 1 | 5 |
Verbatim evidence the judge attached to positive labels.
“1. Higher Logic Vanilla ... designed to meet the needs of B2B companies looking to build online customer communities” Claude Haiku 4.5 · Community · paraphrase prompt · first choice
“Higher Logic Vanilla or Gainsight Customer Communities if you need deep enterprise features and CS alignment” Kimi K2 · Community · scale prompt · first choice
“Higher Logic Vanilla: Considered the #1 Best Customer Community Platform.” Llama 4 Maverick · Community · paraphrase prompt · first choice
“Higher Logic Vanilla — *Best Overall for Mid-Market B2B*” GLM 4.7 FlashX · Community · direct prompt · first choice
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“The open-source Vanilla Forums is effectively abandoned, so avoid that specific variant.” DeepSeek V4 Flash · Community · negative prompt · hard negative
“Avoid entirely: Higher Logic Vanilla, Bettermode, Discord for business communities” Mistral Small · Community · negative prompt · hard negative
“Handle with Care (Despite Some Strengths) ... Use only if you have dedicated developer resources and an enterprise IT team” Qwen 3.7 Flash · Community · negative prompt · soft negative
“Users report clunky interfaces, inadequate moderation tools, and challenges scaling beyond basic forums” MiniMax M2.5 · Community · negative prompt · soft negative
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 24 of the 116 answers that named Higher Logic Vanilla and are not a share of its labels.
Eighty-nine of the 110 domain citations in answers naming Higher Logic Vanilla came from somebody else's page.
Pages are listed as the models cited them.
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Higher Logic Vanilla's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Higher Logic Vanilla, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at higherlogic.com is approved on the spot, any other address is reviewed by hand.
Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.