Every category where a model named Gleap for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
In-app messaging and customer communications	Customer	2%	11 of 113	0%	7	under 10 labels · led by Intercom at 20%

Movement

This is the first edition on this tier, so no move can be computed for Gleap yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Gleap across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	1	1	0	2
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	1	1	2
Llama 4 Maverick	0	0	1	1
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	1	1
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct9 labels3

Paraphrase1 labelNone

Comparative5 labels1not counted in share

Budget-constrained5 labelsNone

Scale-constrained1 labelNone

Negative4 labels1not counted in share

First choiceAlternativeMentionNegative25 labels in all, every segment counted; 3 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Choose Gleap if you want an affordable, all-in-one in-app support widget that handles live chat, AI deflection, and bug reporting.” Gemini 3.5 Flash · In-app messaging · direct prompt · first choice

“strong all-in-one for SaaS support + onboarding + feedback, often better value than Intercom” DeepSeek V4 Flash · In-app messaging · direct prompt · alternative

“The Rising Alternative: Gleap ... has emerged as an incredibly strong challenger” Gemini 3.5 Flash · In-app messaging · paraphrase prompt · alternative

“Consider Gleap at $49/month if you need both support and proactive messaging” Mistral Small · In-app messaging · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Gleap, over the 25 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gleap was named but was not.

ProductSame answerTook the first choice insteadHead to head

Intercom23 of 254Not in the top three

OneSignal21 of 2511Not in the top three

Userpilot14 of 252Not in the top three

Appcues14 of 250Not in the top three

Braze11 of 250Not in the top three

Customer.io8 of 251Not in the top three

UserGuiding8 of 250Not in the top three

Chameleon6 of 250Not in the top three

MoEngage6 of 250Not in the top three

Pendo6 of 250Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Gleap. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 2 of the 25 answers that named Gleap and are not a share of its labels.

Domains cited

dupple.com2

gleap.ioYour site2

guideflow.com2

knock.app2

pcmag.com2

productfruits.com2

pushwoosh.com2

reddit.com2

refiner.io2

twixor.ai2

Eighteen of the twenty domain citations in answers naming Gleap came from somebody else's page.

Pages cited

dupple.com/learn/best-in-app-messaging-tools2

gleap.io/blog/best-in-app-messaging-tools-saas-20262

guideflow.com/blog/in-app-messaging-software2

knock.app/blog/the-top-in-app-messaging-tools2

pcmag.com/picks/the-best-business-messaging-apps2

productfruits.com/blog/best-in-app-messaging-platforms2

pushwoosh.com/blog/best-in-app-messaging-platforms2

refiner.io/blog/in-app-messaging-tools2

Pages are listed as the models cited them.

The company

Q136677048 is the company behind Gleap.

Website: gleap.io
Headquarters: Austria
Founded: 2020

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Gleap's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Gleap, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at gleap.io is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.