4 categories · RankedCustomerGauge
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Customer feedback and surveys | Customer | 13% | 2 of 104 | 0% | 12 | accepted challenger |
| Loyalty, advocacy and referrals | Marketing | 5% | 7 of 124 | 0% | 9 | under 10 labels · led by Smile.io at 24% |
| Referral and partner programs | Partner and channel | 0% | 32 of 107 | 0% | 3 | under 10 labels · led by PartnerStack at 19% |
| Revenue intelligence and forecasting | Sales | 0% | 66 of 75 | 100% | 1 | under 10 labels · led by Avoma at 20% |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 0 | 2 |
| Perplexity Sonar | 3 | 2 | 0 | 0 | 5 |
| Grok 4.1 Fast | 1 | 1 | 1 | 0 | 3 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 1 | 3 |
| Llama 4 Maverick | 1 | 0 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 2 | 0 | 0 | 3 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“The best NPS and customer experience survey tools for mid-sized B2B companies include CustomerGauge, Qualtrics XM, Medallia, SAS Customer Experience, and GetFeedback.” Llama 4 Maverick · Feedback · paraphrase prompt · first choice
“the strongest all-around choice is CustomerGauge if your priority is account-level feedback tied to revenue, churn reduction, and expansion” Perplexity Sonar · Feedback · direct prompt · first choice
“I'd recommend CustomerGauge if your priority is account-level NPS and tying feedback to revenue, churn risk, and customer success actions” Perplexity Sonar · Feedback · paraphrase prompt · first choice
“the strongest single answer from the results is CustomerGauge if you want a B2B-native loyalty and retention platform” Perplexity Sonar · Loyalty · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Inflexible reporting, limited customization” DeepSeek V4 Flash · Revenue intel · negative prompt · soft negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 21 of the 78 answers that named CustomerGauge and are not a share of its labels.
Domains cited
Seventy-five of the seventy-five domain citations in answers naming CustomerGauge came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when CustomerGauge's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as CustomerGauge, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at customer.io is approved on the spot, any other address is reviewed by hand.
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