Every category where a model named Delighted for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer feedback and surveys	Customer	4%	10 of 104	46%	24	criticized challenger

Movement

This is the first edition on this tier, so no move can be computed for Delighted yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Delighted across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	1	1
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	0	0	1	1	2
Grok 4.1 Fast	0	0	0	0	0
Mistral Small	0	1	0	1	2
DeepSeek V4 Flash	0	1	0	2	3
Llama 4 Maverick	0	0	2	1	3
Qwen 3.7 Flash	1	1	1	1	4
Kimi K2	0	1	0	2	3
GLM 4.7 FlashX	0	0	1	2	3
MiniMax M2.5	1	0	1	0	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct9 labelsNone

Paraphrase12 labels2

Comparative9 labelsNone

Budget-constrained1 labelNone

Scale-constrained4 labelsNone

Negative11 labelsNone

First choiceAlternativeMentionNegative46 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“The Best All-Rounder (Ease + Integrations): Delighted ... Start with Delimited or Pulseeble if you just want NPS.” Qwen 3.7 Flash · Feedback · paraphrase prompt · first choice

“I'd suggest starting with AskNicely or Delighted” MiniMax M2.5 · Feedback · paraphrase prompt · first choice

“simple to set up, highly polished, and perfect for teams that want quick, beautiful NPS/CSAT campaigns” Gemini 3.5 Flash · Feedback · scale prompt · alternative

“Fastest path to running automated NPS/CSAT programs with minimal configuration” Kimi K2 · Feedback · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“it is recommended to avoid or be cautious about using Delighted and GetFeedback Direct” Llama 4 Maverick · Feedback · negative prompt · hard negative

“Delighted, previously a popular affordable alternative, officially shut down” Qwen 3.7 Flash · Feedback · budget prompt · hard negative

“Delighted is no longer available as standalone (absorbed by Qualtrics)” GLM 4.7 FlashX · Feedback · paraphrase prompt · hard negative

“Delighted (formerly popular) shut down in June 2026.” Kimi K2 · Feedback · direct prompt · hard negative

Named alongside

The products named in the same answers as Delighted, over the 46 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Delighted was named but was not.

ProductSame answerTook the first choice insteadHead to head

SurveyMonkey35 of 462Not in the top three

Qualtrics34 of 467Not in the top three

Typeform32 of 464Not in the top three

Survicate22 of 467Not in the top three

Medallia20 of 464Not in the top three

SurveySparrow18 of 464Not in the top three

AskNicely17 of 460Not in the top three

Google Forms13 of 462Not in the top three

Zonka Feedback13 of 462Not in the top three

Retently12 of 465Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Delighted. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 7 of the 46 answers that named Delighted and are not a share of its labels.

Domains cited

sprinklr.com6

typeform.com6

greatquestion.co5

timetoreply.com5

zonkafeedback.com5

getperspective.ai4

thecxlead.com4

usepylon.com4

alchemer.com3

asknicely.com3

Forty-five of the forty-five domain citations in answers naming Delighted came from somebody else's page.

Pages cited

sprinklr.com/blog/customer-feedback-management-tools6

typeform.com/blog/customer-feedback-tools6

greatquestion.co/blog/customer-feedback-tools5

timetoreply.com/blog/best-customer-feedback-tools5

getperspective.ai/blog/customer-feedback-management-software-2026-10-platforms-ranked4

usepylon.com/blog/customer-feedback-tools4

alchemer.com/resources/e-guide/the-marketers-guide-to-choosing-the-best-customer-feedback-3

asknicely.com/blog/customer-feedback-management-software3

Pages are listed as the models cited them.

Names read as Delighted

What the judge wrote, as written, with how often. The vendor table decides that these count as Delighted; a claim can dispute any of them.

Delighted (by Qualtrics) 1Delighted/NICE 1

The company

delighted is the company behind Delighted.

Website: delighted.com

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Delighted's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Delighted, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at delighted.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.