Small business▲+8Since September 2026: 0% → 8%, +8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
8%from 0% in September 2026
Inside the floor by 3 pointsRank 70 → 6 of 83
2 categories · RankedDelighted
48Judge labels
5First choices
17Negative labels
13 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
7% in Feedback for small business buyers
Rank 19 of 84 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 44% of its 18 labels there were negative.
What the models named instead of Delighted →By buyer segmentRead the same way at every buyer size.
Small business8 of 85
7%21 labels
criticized challenger
Mid-market19 of 84
2%18 labels
criticized challenger
Enterprise30 of 68
0%6 labels
under the label threshold
In feedback · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Delighted for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer feedback and surveys | Customer | 2% | 19 of 84 | 44% | 18 | criticized challenger | ▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer intelligence and data science | GTM data and infrastructure | 0% | 49 of 142 | 0% | 2 | under 10 labels · led by Amplitude at 18% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Delighted held within the floor in all two categories: no change cleared 11 points.
Best category · Feedback · by segment
Mid-market▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 4% in September 2026
Inside the floor by 9 pointsRank 11 → 19 of 81
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 75 → 21 of 64
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Feedback | 4% | 2% | ▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 11 → 19 of 84 |
| Customer intel | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 49 of 142, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Delighted across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Delighted across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 2 | 4 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 2 | 3 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 1 | 1 | 0 | 1 | 3 |
| Kimi K2 | 0 | 0 | 1 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct6 labels1
Paraphrase16 labels3
Comparative9 labelsNone
Budget-constrained3 labelsNone
Scale-constrained9 labels1
Negative5 labelsNone
First choiceAlternativeMentionNegative48 labels in all, every segment counted; 5 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Strong Contender: Delighted (Great for NPS/CSAT, very easy to use, strong integrations)” Qwen 3.7 Flash · Feedback · scale prompt · first choice
“incredibly fast to set up, highly focused on standard metrics (NPS, CSAT, CES), and has excellent turn-key integrations” Gemini 3.5 Flash · Feedback · scale prompt · alternative
“A streamlined, simple platform built purely to send and track core metrics like Net Promoter Score” Gemini 3.5 Flash · Feedback · comparative prompt · alternative
“Choose Delighted if you want simple, ongoing customer pulse surveys.” GPT-5.4 mini · Feedback · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Qualtrics officially shut down the Delighted platform on June 30, 2026, so it is no longer an option.” Gemini 3.5 Flash · Feedback · paraphrase prompt · hard negative
“Delighted was a former leader in this space but has been sunsetted/discontinued by Qualtrics” Qwen 3.7 Flash · Feedback · comparative prompt · hard negative
“Delighted – Actually shutting down in June 2026, so not a viable choice” Kimi K2 · Feedback · paraphrase prompt · hard negative
“Sunsetting June 30, 2026 — avoid starting fresh on this platform” DeepSeek V4 Flash · Feedback · paraphrase prompt · hard negative
Named alongside
The products named in the same answers as Delighted, over the 48 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Delighted was named but was not.ShowHide
Named alongside
The products named in the same answers as Delighted, over the 48 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Delighted was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Delighted. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 37 of the 48 answers that named Delighted and are not a share of its labels.
Domains cited
customergauge.com15
zonkafeedback.com15
chattermill.com13
guideflow.com13
blog.hubspot.com11
rethinkcx.com11
survicate.com10
fluidsurveys.com9
getperspective.ai9
retently.com9
115 of the 115 domain citations in answers naming Delighted came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
qualtrics.com is not in Google's top ten for any of the category's searches. In the answers, Delighted takes 2% of first choices and CustomerGauge takes 24%.ShowHide
Search and answers
qualtrics.com is not in Google's top ten for any of the category's searches. In the answers, Delighted takes 2% of first choices and CustomerGauge takes 24%.
ShowHideIn search
Google, US estimatesPosition for “customer feedback and survey platform”
–
not in the top ten
Position for “best customer feedback and survey platform”
–
not in the top ten
- Searches for its name, Google
- 40,500 a month (“delighted”)
- AI search demand for its name, est.
- 23,375 a month
- Organic visits to its site
- about 1,028,410 a month
- Searches its site ranks for
- 49,516 · 6,871 in the top three
- Sites linking to it
- 146,721
- Paid Google search
- 1 searches its ads show for, about 2 clicks and $21 a month (estimate)
In answers
This editionShare of first choices
2%
rank 19 of 84 in feedback
Segment leader
24%
CustomerGauge
- First choices
- 5 across its categories
- Named in
- 48 answers
- Its own site cited
- in 37 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on qualtrics.com
14,016
subdomains included
Content
2,041
counted in the table below
Documentation
10,044
Product · Integration
3 · 1
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,678 | undated | |||
| Case study | 136 | undated | |||
| Comparison | 78 | undated | |||
| Glossary or explainer | 76 | undated | |||
| Report or ebook | 21 | 0 | 2020-03-02 | ||
| News or press | 21 | 0 | 2020-08-17 | ||
| Conference or event | 17 | 0 | 2020-11-20 | ||
| Template or tool | 8 | 0 | 2020-09-23 | ||
| Webinar or virtual event | 6 | 0 | 2020-07-21 |
Most recent
- 2020-11-20Rethinking parent teacher conferences 12619 conference or event
- 2020-11-19How best to get families with multiple children to commit to in person or virtual modality 12596 conference or event
- 2020-09-23How can i embed a loan calculator in a form or survey 11712 template or tool
- 2020-09-10Virtual meetup 3 xm builders summer series 11532 conference or event
- 2020-08-31Query string in personal link 11384 conference or event
- 2020-08-17Qualtrics certifications badges 11163 news or press
How it is countedHide how it is counted
Every page qualtrics.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Delighted
What the judge wrote, as written, with how often. The vendor table decides that these count as Delighted; a claim can dispute any of them.
Delighted (by Qualtrics) 2
Follow Delighted
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Qualtrics is the company behind Delighted.ShowHide
The company
Qualtrics is the company behind Delighted.
ShowHideOn record
Wikidata- Website
- qualtrics.com
- Headquarters
- Provo, United States
- Founded
- 2002
- Ownership
- Public, XM on Nasdaq
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Certifications
- SOC 2 Type IIGDPRPCICCPACyber EssentialsHITRUSTTISAXTX-RAMP
- Customers named
- Shake ShackSamsaraGabbServiceNowIndiana University Online
- Not stated on the pages read
- Positioning, who it is for, price, starting price, free plan or trial, integrations, hosting
What Delighted's own pages state, read October 5, 2026: qualtrics.com, qualtrics.com/pricing, trust.qualtrics.com, qualtrics.com/platform, qualtrics.com/legal/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Delighted's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Delighted, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Delighted by email, built from the raw record of the edition. It shows:
- where Delighted is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Delighted, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.