Small business▼−5Since September 2026: 9% → 4%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
4%from 9% in September 2026
Inside the floor by 6 pointsRank 6 → 9 of 83
1 category · RankedRetently
20Judge labels
9First choices
0Negative labels
10 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
9% in Feedback for mid-market buyers
Rank 3 of 84 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 0% of its 11 labels there were negative.
What the models named instead of Retently →By buyer segmentRead the same way at every buyer size.
Small business7 of 85
7%9 labels
under the label threshold
Mid-market3 of 84
9%11 labels
accepted challenger
Enterprisenot named
0%
No model named it for this buyer.
In feedback · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Retently for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer feedback and surveys | Customer | 9% | 3 of 84 | 0% | 11 | accepted challenger | ▲+1Since September 2026: 9% → 10%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Retently held within the floor in its one category: no change cleared 11 points.
Best category · Feedback · by segment
Mid-market▲+1Since September 2026: 9% → 10%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
10%from 9% in September 2026
Inside the floor by 10 pointsRank 3 of 81, unchanged
EnterprisegoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Feedback | 9% | 10% | ▲+1Since September 2026: 9% → 10%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 3 of 84, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Retently across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Retently across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 1 | 0 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 1 | 0 | 0 | 0 | 1 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 1 | 0 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 1 | 1 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct4 labelsNone
Paraphrase15 labels9
Comparative0 labelsNone
Budget-constrained0 labelsNone
Scale-constrained1 labelNone
Negative0 labelsNone
First choiceAlternativeMentionNegative20 labels in all, every segment counted; 9 of the 9 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Start with Retently if you're building an NPS program from scratch—it offers the best balance of features, pricing, and B2B readiness” Qwen 3.7 Flash · Feedback · paraphrase prompt · first choice
“Retently — Best Overall for Mid-Market B2B ... is the strongest choice” Gemini 3.5 Flash · Feedback · paraphrase prompt · first choice
“I'd recommend Retently as the top NPS and customer experience survey tool.” Grok 4.20 · Feedback · paraphrase prompt · first choice
“Retently – Best All-Around Value ... Retently is the better value choice.” Kimi K2 · Feedback · paraphrase prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Retently, over the 20 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Retently was named but was not.ShowHide
Named alongside
The products named in the same answers as Retently, over the 20 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Retently was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Retently. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 20 of the 20 answers that named Retently and are not a share of its labels.
Domains cited
retently.comYour site15
blog.hubspot.com14
chattermill.com11
zonkafeedback.com11
customergauge.com10
fluidsurveys.com10
rethinkcx.com10
surveysensum.com9
survicate.com6
getperspective.ai5
Eighty-six of the 101 domain citations in answers naming Retently came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
retently.com is not in Google's top ten for any of the category's searches. In the answers, Retently takes 9% of first choices and CustomerGauge takes 24%.ShowHide
Search and answers
retently.com is not in Google's top ten for any of the category's searches. In the answers, Retently takes 9% of first choices and CustomerGauge takes 24%.
ShowHideIn search
Google, US estimatesPosition for “customer feedback and survey platform”
–
not in the top ten
Position for “best customer feedback and survey platform”
–
not in the top ten
- Searches for its name, Google
- 320 a month (“retently”)
- AI search demand for its name, est.
- 24,333 a month
- Organic visits to its site
- about 5,524 a month
- Searches its site ranks for
- 2,294 · 9 in the top three
- Sites linking to it
- 3,334
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
9%
rank 3 of 84 in feedback
Segment leader
24%
CustomerGauge
- First choices
- 9 across its categories
- Named in
- 20 answers
- Its own site cited
- in 20 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on retently.com
2,820
subdomains included
Content
228
counted in the table below
Documentation
2
Product · Integration
26 · 19
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 156 | 15 | 2026-09-24 | SEO | |
| Comparison | 25 | 2 | 2026-08-06 | ||
| Case study | 18 | undated | |||
| Webinar or virtual event | 13 | undated | |||
| Report or ebook | 8 | undated | |||
| Conference or event | 3 | undated | |||
| Template or tool | 3 | undated | |||
| Glossary or explainer | 2 | undated |
Most recent
- 2026-09-24Property owner retention blog
- 2026-09-23Maintenance satisfaction survey blog
- 2026-09-22Hoa survey questions blog
- 2026-09-21Tenant retention blog
- 2026-09-17Get property management clients blog
- 2026-08-20Vendor nps blog
How it is countedHide how it is counted
Every page retently.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Retently
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Retently is its own company.ShowHide
The company
Retently is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI Customer Experience Platform for Ecommerce & Retail
- For
- ecommerce and retail brands
- Price stated
- Ecommerce Basic $99 per month; Ecommerce Pro $299 per month retently.com/pricing
- Starting price
- 99 retently.com/pricing
- Free plan or trial
- Free Trial retently.com
- Integrations claimed
- 20 retently.com · 15 retently.com/pricing · 6 retently.com/product/voc pages disagree
- Certifications
- ISO 27001SOC 2PCI DSS
- Hosting
- EU regions
- Customers named
- PSD UnderwearEpic GardeningSpearmintLOVEMabel's LabelsJones Road BeautyBouclairPSDPensionBee
What Retently's own pages state, read September 28, 2026: retently.com, retently.com/pricing, retently.com/security, retently.com/product/voc, retently.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Retently's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Retently, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Retently by email, built from the raw record of the edition. It shows:
- where Retently is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Retently, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where Retently is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where Retently is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideRetently is among the products AI models recommend first in Customer feedback and surveys this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.