GTM AI Index
Index Customer Feedback › Retently vs AskNicely
Customer feedback and surveys · September 2026 Edition

Retently vs AskNicely

Two of twelve models named Retently first on the direct prompt; zero named AskNicely. Retently was named by eight of the twelve models and AskNicely by eleven and Retently carries 12 labels and AskNicely 20, so the shares are not directly comparable.

Retently

accepted challenger

Named in one category this edition.

AskNicely

accepted challenger

Named in one category this edition.

First-choice share9%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%5%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#7A position in a field of 18; printed, not drawn.
Labels1220A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Retently reading right to left. Rank and label count are printed, not drawn.Survicate was named alongside these two in seven of the twelve direct answers. Google Forms vs Retently · Google Forms vs AskNicely · CustomerGauge vs Retently

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
RetentlyFirst choices, of twelve modelsAskNicely
Direct20
Paraphrase32
Comparative00
Budget-constrained001 against AskNicely
Scale-constrained00
Negative00
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

Across every category in the September 2026 Edition, Retently and AskNicely were named in the same answer nine times, of the 23 answers naming Retently and the 37 naming AskNicely. In those answers AskNicely took the first choice zero times and Retently four.

Every model, every framing

The seventy-two answers behind the chart above, one cell each: where Retently and AskNicely stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
Retently AskNicely first choice named as an alternative argued againstblank: not namedEach cell is one answer, Retently on the left and AskNicely on the right.

The direct prompt

The plain question, one answer per model, grouped by where Retently and AskNicely stood in it.

Retently first, AskNicely not the choice

2 of 12 modelsAskNicely was named in the answer but not as the choice, or not at all.
Claude Haiku 4.5Retently alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback
DeepSeek V4 FlashRetently alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate

Neither was the first choice, one was named

3 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Gemini 3.5 FlashCustomerGauge alternatives: Canny, Retently, Survicate, UserVoice
Grok 4.1 FastCustomerGauge alternatives: AskNicely, Retently, Survicate
Kimi K2Survicate alternatives: AskNicely, Nicereply, Retently, SurveySparrow

Neither was named

7 of 12 modelsThe answer made no first choice from these two in this category.
GPT-5.4 miniQualtrics alternatives: Medallia
Perplexity SonarCustomerGauge, Enterpret alternatives: Lumoa, Perspective AI
Mistral SmallHelply alternatives: CustomerGauge, SurveySparrow
Llama 4 MaverickQuestionPro, SurveySparrow, Survicate alternatives: Medallia, Perspective AI, Qualtrics
Qwen 3.7 FlashCustomerGauge alternatives: Perspective AI, SurveySparrow, Survicate
GLM 4.7 FlashXCanny alternatives: Productboard, UserVoice
MiniMax M2.5SurveyMonkey alternatives: Medallia, Pendo, Qualtrics, Survicate

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Retently leads by nine points.
Retently9%#6 of 15
AskNicely0%#12 of 15
The full small business standing →
Mid-marketThe figures above
Retently leads by five points.
Retently9%#3 of 18
AskNicely4%#7 of 18
The full mid-market standing →
Enterprise
The order flips: AskNicely leads at enterprise.
AskNicely2%#– of 10
Retently0%#– of 10
The full enterprise standing →

What the models said about Retently

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.

“For B2B-Specific Focus: Retently offers separate B2B and Ecommerce tracks, each with tailored integrations” Claude Haiku 4.5 · paraphrase prompt · first choice
“Start with Retently (or SurveySparrow for a more budget-friendly, general option)” DeepSeek V4 Flash · direct prompt · first choice
“Top Recommendation: Retently ... best overall fit for a mid-sized B2B company” DeepSeek V4 Flash · paraphrase prompt · first choice

What the models said about AskNicely

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“Avoid for low budgets: ... AskNicely \u2014 all skew enterprise-priced.” DeepSeek V4 Flash · budget prompt · hard negative
“Best balance for most mid-sized B2B teams: AskNicely” GPT-5.4 mini · paraphrase prompt · first choice
“I'd suggest starting with AskNicely or Delighted” MiniMax M2.5 · paraphrase prompt · first choice
“if your company is more service-led and you care most about frontline coaching” Perplexity Sonar · paraphrase prompt · alternative
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.