Customer feedback and surveys · September 2026 Edition
Retently vs SurveySparrow
Two of twelve models named Retently first on the direct prompt; one named SurveySparrow. Retently was named by eight of the twelve models and SurveySparrow by eleven and Retently carries 12 labels and SurveySparrow 32, so the shares are not directly comparable.
Named in one category this edition.
Named in one category this edition.
First-choice share9%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%6%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#5A position in a field of 18; printed, not drawn.
Labels1232A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Retently reading right to left. Rank and label count are printed, not drawn.Survicate was named alongside these two in seven of the twelve direct answers. Google Forms vs Retently · Google Forms vs SurveySparrow · CustomerGauge vs Retently
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
RetentlyFirst choices, of twelve modelsSurveySparrow
Direct21
Paraphrase301 against SurveySparrow
Comparative00
Budget-constrained02
Scale-constrained00
Negative001 against SurveySparrow
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
Every model, every framing
The seventy-two answers behind the chart above, one cell each: where Retently and SurveySparrow stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | ||||||
| Grok 4.1 Fast | | | | |||
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 |
Retently SurveySparrow first choice named as an alternative argued againstblank: not namedEach cell is one answer, Retently on the left and SurveySparrow on the right.The direct prompt
The plain question, one answer per model, grouped by where Retently and SurveySparrow stood in it.
Retently first, SurveySparrow an alternative
2 of 12 modelsSurveySparrow was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Retently alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback
DeepSeek V4 FlashRetently alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate
SurveySparrow first, Retently not the choice
1 of 12 modelsRetently was named in the answer but not as the choice, or not at all.Llama 4 MaverickQuestionPro, SurveySparrow, Survicate alternatives: Medallia, Perspective AI, Qualtrics
Neither was the first choice, one was named
5 of 12 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashCustomerGauge alternatives: Canny, Retently, Survicate, UserVoice
Grok 4.1 FastCustomerGauge alternatives: AskNicely, Retently, Survicate
Mistral SmallHelply alternatives: CustomerGauge, SurveySparrow
Qwen 3.7 FlashCustomerGauge alternatives: Perspective AI, SurveySparrow, Survicate
Kimi K2Survicate alternatives: AskNicely, Nicereply, Retently, SurveySparrow
Neither was named
4 of 12 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniQualtrics alternatives: Medallia
Perplexity SonarCustomerGauge, Enterpret alternatives: Lumoa, Perspective AI
GLM 4.7 FlashXCanny alternatives: Productboard, UserVoice
MiniMax M2.5SurveyMonkey alternatives: Medallia, Pendo, Qualtrics, Survicate
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Retently9%#6 of 15SurveySparrow9%#4 of 15Mid-marketThe figures above
Retently leads by four points.
Retently9%#3 of 18SurveySparrow5%#5 of 18Enterprise
Level: the same share of first choices.
Retently0%#– of 10SurveySparrow0%#– of 10What the models said about Retently
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“For B2B-Specific Focus: Retently offers separate B2B and Ecommerce tracks, each with tailored integrations” Claude Haiku 4.5 · paraphrase prompt · first choice
“Start with Retently (or SurveySparrow for a more budget-friendly, general option)” DeepSeek V4 Flash · direct prompt · first choice
“Top Recommendation: Retently ... best overall fit for a mid-sized B2B company” DeepSeek V4 Flash · paraphrase prompt · first choice
What the models said about SurveySparrow
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“it feels more like a broader survey platform than a dedicated CX operating system” GPT-5.4 mini · paraphrase prompt · soft negative
“complaints about pricing at higher tiers” Qwen 3.7 Flash · negative prompt · soft negative
“SurveySparrow generally offers the strongest combination of affordable pricing, CX-specific features, and scalability.” Qwen 3.7 Flash · budget prompt · first choice
“The best customer feedback and survey platform for a mid-market B2B company is SurveySparrow, Survicate, or QuestionPro” Llama 4 Maverick · direct prompt · first choice
“If you can spend ~$20/month: SurveySparrow is the best value” DeepSeek V4 Flash · budget prompt · first choice
Also compared
Google Forms vs RetentlyGoogle Forms vs SurveySparrowCustomerGauge vs RetentlyCustomerGauge vs SurveySparrowRetently vs SurvicateRetently vs QualtricsRetently vs AskNicelyRetently vs SurveyMonkeySurvicate vs SurveySparrowSurveySparrow vs QualtricsSurveySparrow vs AskNicelySurveySparrow vs SurveyMonkeyAll twenty-eight head-to-head pages and the full feedback standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.