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Index Customer Feedback › Survicate vs SurveySparrow
Customer feedback and surveys · September 2026 Edition

Survicate vs SurveySparrow

Two of twelve models named Survicate first on the direct prompt; one named SurveySparrow. Survicate was named by twelve of the twelve models and SurveySparrow by eleven and Survicate carries 37 labels and SurveySparrow 32, so the shares are not directly comparable.

Survicate

accepted challenger

Named in one category this edition.

SurveySparrow

accepted challenger

Named in one category this edition.

First-choice share7%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate3%6%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#5A position in a field of 18; printed, not drawn.
Labels3732A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Survicate reading right to left. Rank and label count are printed, not drawn.Google Forms vs Survicate · Google Forms vs SurveySparrow · CustomerGauge vs Survicate

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
SurvicateFirst choices, of twelve modelsSurveySparrow
Direct21
Paraphrase201 against SurveySparrow
Comparative00
Budget-constrained02
Scale-constrained00
Negative001 against Survicate · 1 against SurveySparrow
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

Across every category in the September 2026 Edition, Survicate and SurveySparrow were named in the same answer thirty-seven times, of the 79 answers naming Survicate and the 58 naming SurveySparrow. In those answers SurveySparrow took the first choice three times and Survicate seven.

Every model, every framing

The seventy-two answers behind the chart above, one cell each: where Survicate and SurveySparrow stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
Survicate SurveySparrow first choice named as an alternative argued againstblank: not namedEach cell is one answer, Survicate on the left and SurveySparrow on the right.

The direct prompt

The plain question, one answer per model, grouped by where Survicate and SurveySparrow stood in it.

Both were the first choice

1 of 12 modelsThe answer named them together, and the judge labeled each a first choice.
Llama 4 MaverickQuestionPro, SurveySparrow, Survicate alternatives: Medallia, Perspective AI, Qualtrics

Survicate first, SurveySparrow an alternative

1 of 12 modelsSurveySparrow was named in the answer but not as the choice, or not at all.
Kimi K2Survicate alternatives: AskNicely, Nicereply, Retently, SurveySparrow

Neither was the first choice, one was named

7 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5Retently alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback
Gemini 3.5 FlashCustomerGauge alternatives: Canny, Retently, Survicate, UserVoice
Grok 4.1 FastCustomerGauge alternatives: AskNicely, Retently, Survicate
Mistral SmallHelply alternatives: CustomerGauge, SurveySparrow
DeepSeek V4 FlashRetently alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate
Qwen 3.7 FlashCustomerGauge alternatives: Perspective AI, SurveySparrow, Survicate
MiniMax M2.5SurveyMonkey alternatives: Medallia, Pendo, Qualtrics, Survicate

Neither was named

3 of 12 modelsThe answer made no first choice from these two in this category.
GPT-5.4 miniQualtrics alternatives: Medallia
Perplexity SonarCustomerGauge, Enterpret alternatives: Lumoa, Perspective AI
GLM 4.7 FlashXCanny alternatives: Productboard, UserVoice

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Survicate leads by nine points.
Survicate19%#1 of 15
SurveySparrow9%#4 of 15
The full small business standing →
Mid-marketThe figures above
Survicate leads by two points.
Survicate7%#4 of 18
SurveySparrow5%#5 of 18
The full mid-market standing →
Enterprise
Level: the same share of first choices.
Survicate0%#– of 10
SurveySparrow0%#– of 10
The full enterprise standing →

What the models said about Survicate

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“Decent starting point, but pricing gets unpredictable and restrictive as you scale.” DeepSeek V4 Flash · negative prompt · soft negative
“is SurveySparrow, Survicate, or QuestionPro, as they offer the best value for mid-market teams” Llama 4 Maverick · direct prompt · first choice
“I'd recommend Survicate as the top NPS and customer experience survey tool.” Grok 4.1 Fast · paraphrase prompt · first choice
“Start with Survicate if you want a comprehensive platform” Kimi K2 · direct prompt · first choice

What the models said about SurveySparrow

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.

“it feels more like a broader survey platform than a dedicated CX operating system” GPT-5.4 mini · paraphrase prompt · soft negative
“complaints about pricing at higher tiers” Qwen 3.7 Flash · negative prompt · soft negative
“SurveySparrow generally offers the strongest combination of affordable pricing, CX-specific features, and scalability.” Qwen 3.7 Flash · budget prompt · first choice
“The best customer feedback and survey platform for a mid-market B2B company is SurveySparrow, Survicate, or QuestionPro” Llama 4 Maverick · direct prompt · first choice
“If you can spend ~$20/month: SurveySparrow is the best value” DeepSeek V4 Flash · budget prompt · first choice
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.