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Customer feedback and surveys · October 2026 Edition

SurveyMonkey vs SurveySparrow

Two of fourteen models named SurveyMonkey first on the direct prompt; zero named SurveySparrow. SurveyMonkey was named by fourteen of the fourteen models and SurveySparrow by ten and SurveyMonkey carries 54 labels and SurveySparrow 19, so the shares are not directly comparable.

SurveyMonkey

criticized challenger

San Mateo, Canada, founded 1999. Named in three categories this edition.

SurveySparrow

accepted challenger

Named in one category this edition.

First-choice share5%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate26%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#5#6A position in a field of 15; printed, not drawn.
Labels5419A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, SurveyMonkey reading right to left. Rank and label count are printed, not drawn.CustomerGauge was named alongside these two in eleven of the fourteen direct answers. CustomerGauge vs SurveyMonkey · CustomerGauge vs SurveySparrow · Google Forms vs SurveyMonkey

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
SurveyMonkeyFirst choices, of fourteen modelsSurveySparrow
Direct20
Paraphrase011 against SurveyMonkey
Comparative30
Budget-constrained122 against SurveyMonkey
Scale-constrained001 against SurveyMonkey
Negative0010 against SurveyMonkey
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the October 2026 Edition, SurveyMonkey and SurveySparrow were named in the same answer thirty-three times, of the 202 answers naming SurveyMonkey and the 49 naming SurveySparrow. In those answers SurveySparrow took the first choice four times and SurveyMonkey five.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where SurveyMonkey and SurveySparrow stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
SurveyMonkey SurveySparrow first choice named as an alternative argued againstblank: not namedEach cell is one answer, SurveyMonkey on the left and SurveySparrow on the right.

The direct prompt

The plain question, one answer per model, grouped by where SurveyMonkey and SurveySparrow stood in it.

SurveyMonkey first, SurveySparrow not the choice

2 of 14 modelsSurveySparrow was named in the answer but not as the choice, or not at all.
Grok 4.1 FastSurveyMonkey alternatives: Alchemer, Canny, Qualtrics CustomerXM, Refiner, Zonka Feedback
MiniMax M2.5SurveyMonkey, Typeform alternatives: CustomerGauge, Qualaroo, Zonka Feedback

Neither was the first choice, one was named

8 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5Helply alternatives: Alchemer, Perspective AI, SurveySparrow, Survicate, Zonka Feedback
Mistral SmallPerspective AI alternatives: CustomerGauge, SurveyMonkey, Typeform
DeepSeek V4 FlashAlchemer alternatives: CustomerGauge, SurveyMonkey, Survicate
Llama 4 MaverickCustomerGauge alternatives: Qualtrics CustomerXM, SurveyMonkey, Zonka Feedback
Qwen 3.7 FlashCustomerGauge alternatives: GetFeedback, SurveyMonkey, Zonka Feedback
Kimi K2Alchemer, CustomerGauge alternatives: Retently, SurveyMonkey
GPT-6 LunaAlchemer alternatives: AskNicely, HubSpot Service Hub, SurveyMonkey
Muse Glimmer 30BCustomerGauge alternatives: SurveyMonkey, Survicate, Zonka Feedback

Neither was named

4 of 14 modelsThe answer made no first choice from these two in this category.
GPT-5.4 miniQualtrics CustomerXM, Survicate alternatives: CustomerGauge
Gemini 3.5 FlashCustomerGauge, Survicate alternatives: AskNicely, Refiner
Perplexity SonarCustomerGauge alternatives: Alchemer, Chattermill, SurveySensum, Zonka Feedback
GLM 4.7 FlashXCustomerGauge alternatives: Alchemer, Chattermill, Zonka Feedback

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
SurveyMonkey leads by three points.
SurveyMonkey12%#3 of 14
SurveySparrow9%#6 of 14
The full small business standing →
Mid-marketThe figures above
Level: the same share of first choices.
SurveyMonkey5%#5 of 15
SurveySparrow5%#6 of 15
The full mid-market standing →
Enterprise
SurveyMonkey leads by six points.
SurveyMonkey6%#4 of 10
SurveySparrow0%#– of 10
The full enterprise standing →

What the models said about SurveyMonkey

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.

“businesses often migrate away from SurveyMonkey for three critical reasons: Aggressive Cost Scaling... Data Privacy Concerns” Qwen 3.7 Flash · negative prompt · hard negative
“Avoid or Approach with Extreme Caution (High Risk of Issues): SurveyMonkey: Frequent complaints about aggressive pricing” Grok 4.1 Fast · negative prompt · hard negative
“stop using SurveyMonkey for anything involving sensitive, regulated, or personally identifiable feedback.” MiniMax M2.5 · negative prompt · hard negative
“The all-around survey platform. Strong analytics, 200+ integrations and a template library that covers almost every use case.” Muse Glimmer 30B · comparative prompt · first choice
“Choose SurveyMonkey if you want the best mix of ease, flexibility, and standard survey features.” GPT-5.4 mini · comparative prompt · first choice
“the strongest balance of affordability and capability comes from SurveyMonkey ($18/month)” Claude Haiku 4.5 · budget prompt · first choice

What the models said about SurveySparrow

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.

“Some options include Google Forms, Zoho Forms, and SurveySparrow's free plan.” Llama 4 Maverick · budget prompt · first choice
“I'd suggest starting with either SurveySparrow or Promoter.io” Claude Haiku 4.5 · paraphrase prompt · first choice
“Best value with feedback features: SurveySparrow” MiniMax M2.5 · budget prompt · first choice
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.