Customer feedback and surveys · October 2026 Edition
CustomerGauge vs SurveyMonkey
Seven of fourteen models named CustomerGauge first on the direct prompt; two named SurveyMonkey. CustomerGauge was named by thirteen of the fourteen models and SurveyMonkey by fourteen and CustomerGauge carries 22 labels and SurveyMonkey 54, so the shares are not directly comparable.
Named in three categories this edition.
San Mateo, Canada, founded 1999. Named in three categories this edition.
First-choice share24%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate5%26%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#5A position in a field of 15; printed, not drawn.
Labels2254A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, CustomerGauge reading right to left. Rank and label count are printed, not drawn.Zonka Feedback was named alongside these two in eight of the fourteen direct answers. CustomerGauge vs Google Forms · CustomerGauge vs Retently · CustomerGauge vs Survicate
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
CustomerGaugeFirst choices, of fourteen modelsSurveyMonkey
Direct72
Paraphrase601 against CustomerGauge · 1 against SurveyMonkey
Comparative03
Budget-constrained012 against SurveyMonkey
Scale-constrained001 against SurveyMonkey
Negative0010 against SurveyMonkey
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where CustomerGauge and SurveyMonkey stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.20 | | | | | ||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | | |
CustomerGauge SurveyMonkey first choice named as an alternative argued againstblank: not namedEach cell is one answer, CustomerGauge on the left and SurveyMonkey on the right.The direct prompt
The plain question, one answer per model, grouped by where CustomerGauge and SurveyMonkey stood in it.
CustomerGauge first, SurveyMonkey an alternative
7 of 14 modelsSurveyMonkey was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashCustomerGauge, Survicate alternatives: AskNicely, Refiner
Perplexity SonarCustomerGauge alternatives: Alchemer, Chattermill, SurveySensum, Zonka Feedback
Llama 4 MaverickCustomerGauge alternatives: Qualtrics CustomerXM, SurveyMonkey, Zonka Feedback
Qwen 3.7 FlashCustomerGauge alternatives: GetFeedback, SurveyMonkey, Zonka Feedback
Kimi K2Alchemer, CustomerGauge alternatives: Retently, SurveyMonkey
GLM 4.7 FlashXCustomerGauge alternatives: Alchemer, Chattermill, Zonka Feedback
Muse Glimmer 30BCustomerGauge alternatives: SurveyMonkey, Survicate, Zonka Feedback
SurveyMonkey first, CustomerGauge an alternative
2 of 14 modelsCustomerGauge was named in the answer but not as the choice, or not at all.Grok 4.20SurveyMonkey alternatives: Alchemer, Canny, Qualtrics CustomerXM, Refiner, Zonka Feedback
MiniMax M2.5SurveyMonkey, Typeform alternatives: CustomerGauge, Qualaroo, Zonka Feedback
Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniQualtrics CustomerXM, Survicate alternatives: CustomerGauge
Mistral SmallPerspective AI alternatives: CustomerGauge, SurveyMonkey, Typeform
DeepSeek V4 FlashAlchemer alternatives: CustomerGauge, SurveyMonkey, Survicate
GPT-6 LunaAlchemer alternatives: AskNicely, HubSpot Service Hub, SurveyMonkey
Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Helply alternatives: Alchemer, Perspective AI, SurveySparrow, Survicate, Zonka Feedback
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
SurveyMonkey leads by nine points.
SurveyMonkey12%#3 of 14CustomerGauge3%#9 of 14Mid-marketThe figures above
The order flips: CustomerGauge leads at mid-market.
CustomerGauge24%#1 of 15SurveyMonkey5%#5 of 15Enterprise
CustomerGauge leads by twenty-two points.
CustomerGauge28%#2 of 10SurveyMonkey6%#4 of 10What the models said about CustomerGauge
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“may be too heavy and expensive at your stage” DeepSeek V4 Flash · paraphrase prompt · hard negative
“CustomerGauge is the strongest default choice if your goal is to tie feedback directly to account health, churn reduction, and expansion revenue” Perplexity Sonar · direct prompt · first choice
“If your company's priority is deeply linking customer experience to account revenue and growth, invest in CustomerGauge.” Qwen 3.7 Flash · paraphrase prompt · first choice
“CustomerGauge is widely considered the top choice specifically for mid-market and enterprise B2B organizations.” Qwen 3.7 Flash · direct prompt · first choice
What the models said about SurveyMonkey
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“businesses often migrate away from SurveyMonkey for three critical reasons: Aggressive Cost Scaling... Data Privacy Concerns” Qwen 3.7 Flash · negative prompt · hard negative
“Avoid or Approach with Extreme Caution (High Risk of Issues): SurveyMonkey: Frequent complaints about aggressive pricing” Grok 4.20 · negative prompt · hard negative
“stop using SurveyMonkey for anything involving sensitive, regulated, or personally identifiable feedback.” MiniMax M2.5 · negative prompt · hard negative
“The all-around survey platform. Strong analytics, 200+ integrations and a template library that covers almost every use case.” Muse Glimmer 30B · comparative prompt · first choice
“Choose SurveyMonkey if you want the best mix of ease, flexibility, and standard survey features.” GPT-5.4 mini · comparative prompt · first choice
“the strongest balance of affordability and capability comes from SurveyMonkey ($18/month)” Claude Haiku 4.5 · budget prompt · first choice
Also compared
CustomerGauge vs Google FormsCustomerGauge vs RetentlyCustomerGauge vs SurvicateCustomerGauge vs SurveySparrowCustomerGauge vs AlchemerCustomerGauge vs AskNicelyGoogle Forms vs SurveyMonkeyRetently vs SurveyMonkeySurvicate vs SurveyMonkeySurveyMonkey vs SurveySparrowSurveyMonkey vs AlchemerSurveyMonkey vs AskNicelyAll twenty-eight head-to-head pages and the full feedback standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.