GTM AI Index
Index Customer Feedback › Survicate vs SurveyMonkey
Customer feedback and surveys · September 2026 Edition

Survicate vs SurveyMonkey

Two of twelve models named Survicate first on the direct prompt; one named SurveyMonkey. Both were named by all twelve models and Survicate carries 37 labels and SurveyMonkey 49, so the shares are not directly comparable.

Survicate

accepted challenger

Named in one category this edition.

SurveyMonkey

criticized challenger

San Mateo, Canada, founded 1999. Named in two categories this edition.

First-choice share7%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate3%35%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#8A position in a field of 18; printed, not drawn.
Labels3749A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Survicate reading right to left. Rank and label count are printed, not drawn.Google Forms vs Survicate · Google Forms vs SurveyMonkey · CustomerGauge vs Survicate

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
SurvicateFirst choices, of twelve modelsSurveyMonkey
Direct212 against SurveyMonkey
Paraphrase202 against SurveyMonkey
Comparative02
Budget-constrained004 against SurveyMonkey
Scale-constrained01
Negative001 against Survicate · 9 against SurveyMonkey
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

Across every category in the September 2026 Edition, Survicate and SurveyMonkey were named in the same answer fifty-four times, of the 79 answers naming Survicate and the 146 naming SurveyMonkey. In those answers SurveyMonkey took the first choice six times and Survicate eight.

Every model, every framing

The seventy-two answers behind the chart above, one cell each: where Survicate and SurveyMonkey stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
Survicate SurveyMonkey first choice named as an alternative argued againstblank: not namedEach cell is one answer, Survicate on the left and SurveyMonkey on the right.

The direct prompt

The plain question, one answer per model, grouped by where Survicate and SurveyMonkey stood in it.

Survicate first, SurveyMonkey not the choice

2 of 12 modelsSurveyMonkey was named in the answer but not as the choice, or not at all.
Llama 4 MaverickQuestionPro, SurveySparrow, Survicate alternatives: Medallia, Perspective AI, Qualtrics
Kimi K2Survicate alternatives: AskNicely, Nicereply, Retently, SurveySparrow

SurveyMonkey first, Survicate an alternative

1 of 12 modelsSurvicate was named in the answer but not as the choice, or not at all.
MiniMax M2.5SurveyMonkey alternatives: Medallia, Pendo, Qualtrics, Survicate

Neither was the first choice, one was named

5 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5Retently alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback
Gemini 3.5 FlashCustomerGauge alternatives: Canny, Retently, Survicate, UserVoice
Grok 4.1 FastCustomerGauge alternatives: AskNicely, Retently, Survicate
DeepSeek V4 FlashRetently alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate
Qwen 3.7 FlashCustomerGauge alternatives: Perspective AI, SurveySparrow, Survicate

Neither was named

4 of 12 modelsThe answer made no first choice from these two in this category.
GPT-5.4 miniQualtrics alternatives: Medallia
Perplexity SonarCustomerGauge, Enterpret alternatives: Lumoa, Perspective AI
Mistral SmallHelply alternatives: CustomerGauge, SurveySparrow
GLM 4.7 FlashXCanny alternatives: Productboard, UserVoice

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Survicate leads by nine points.
Survicate19%#1 of 15
SurveyMonkey9%#5 of 15
The full small business standing →
Mid-marketThe figures above
Survicate leads by four points.
Survicate7%#4 of 18
SurveyMonkey4%#8 of 18
The full mid-market standing →
Enterprise
The order flips: SurveyMonkey leads at enterprise.
SurveyMonkey6%#4 of 10
Survicate0%#– of 10
The full enterprise standing →

What the models said about Survicate

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“Decent starting point, but pricing gets unpredictable and restrictive as you scale.” DeepSeek V4 Flash · negative prompt · soft negative
“is SurveySparrow, Survicate, or QuestionPro, as they offer the best value for mid-market teams” Llama 4 Maverick · direct prompt · first choice
“I'd recommend Survicate as the top NPS and customer experience survey tool.” Grok 4.1 Fast · paraphrase prompt · first choice
“Start with Survicate if you want a comprehensive platform” Kimi K2 · direct prompt · first choice

What the models said about SurveyMonkey

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“Pricing complaints: Forced annual subscriptions, unclear pricing structure... Some reviewers call it a "scam"” MiniMax M2.5 · negative prompt · hard negative
“avoid Qualtrics and Medallia (too expensive), SurveyMonkey (too pricey)” GLM 4.7 FlashX · negative prompt · hard negative
“Platforms with Significant Red Flags ... SurveyMonkey ... Aggressive paywalling” Kimi K2 · negative prompt · hard negative
“SurveyMonkey Enterprise / Alchemer — fastest rollout, familiar UI, lower cost, good for survey ops” DeepSeek V4 Flash · scale prompt · first choice
“Consistently recommended as the best balance of ease-of-use and functionality for mid-market teams” MiniMax M2.5 · direct prompt · first choice
“For small teams, SurveyMonkey or Typeform; enterprises, demo Qualtrics.” Grok 4.1 Fast · comparative prompt · first choice
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.