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Index Customer Feedback › Survicate vs Qualtrics
Customer feedback and surveys · September 2026 Edition

Survicate vs Qualtrics

Two of twelve models named Survicate first on the direct prompt; one named Qualtrics. Both were named by all twelve models and Survicate carries 37 labels and Qualtrics 50, so the shares are not directly comparable.

Survicate

accepted challenger

Named in one category this edition.

Qualtrics

criticized challenger

Provo, United States, founded 2002. Named in two categories this edition.

First-choice share7%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate3%44%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#6A position in a field of 18; printed, not drawn.
Labels3750A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Survicate reading right to left. Rank and label count are printed, not drawn.Google Forms vs Survicate · Google Forms vs Qualtrics · CustomerGauge vs Survicate

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
SurvicateFirst choices, of twelve modelsQualtrics
Direct216 against Qualtrics
Paraphrase215 against Qualtrics
Comparative07
Budget-constrained002 against Qualtrics
Scale-constrained012 against Qualtrics
Negative001 against Survicate · 7 against Qualtrics
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

Across every category in the September 2026 Edition, Survicate and Qualtrics were named in the same answer forty-nine times, of the 79 answers naming Survicate and the 186 naming Qualtrics. In those answers Qualtrics took the first choice nine times and Survicate seven.

Every model, every framing

The seventy-two answers behind the chart above, one cell each: where Survicate and Qualtrics stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
Survicate Qualtrics first choice named as an alternative argued againstblank: not namedEach cell is one answer, Survicate on the left and Qualtrics on the right.

The direct prompt

The plain question, one answer per model, grouped by where Survicate and Qualtrics stood in it.

Survicate first, Qualtrics an alternative

2 of 12 modelsQualtrics was named in the answer but not as the choice, or not at all.
Llama 4 MaverickQuestionPro, SurveySparrow, Survicate alternatives: Medallia, Perspective AI, Qualtrics
Kimi K2Survicate alternatives: AskNicely, Nicereply, Retently, SurveySparrow

Qualtrics first, Survicate not the choice

1 of 12 modelsSurvicate was named in the answer but not as the choice, or not at all.
GPT-5.4 miniQualtrics alternatives: Medallia

Neither was the first choice, one was named

5 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Gemini 3.5 FlashCustomerGauge alternatives: Canny, Retently, Survicate, UserVoice
Grok 4.1 FastCustomerGauge alternatives: AskNicely, Retently, Survicate
DeepSeek V4 FlashRetently alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate
Qwen 3.7 FlashCustomerGauge alternatives: Perspective AI, SurveySparrow, Survicate
MiniMax M2.5SurveyMonkey alternatives: Medallia, Pendo, Qualtrics, Survicate

Neither was named

4 of 12 modelsThe answer made no first choice from these two in this category.
Claude Haiku 4.5Retently alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback
Perplexity SonarCustomerGauge, Enterpret alternatives: Lumoa, Perspective AI
Mistral SmallHelply alternatives: CustomerGauge, SurveySparrow
GLM 4.7 FlashXCanny alternatives: Productboard, UserVoice

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Survicate leads by nineteen points.
Survicate19%#1 of 15
Qualtrics0%#15 of 15
The full small business standing →
Mid-marketThe figures above
Survicate leads by two points.
Survicate7%#4 of 18
Qualtrics5%#6 of 18
The full mid-market standing →
Enterprise
The order flips: Qualtrics leads at enterprise.
Qualtrics34%#1 of 10
Survicate0%#– of 10
The full enterprise standing →

What the models said about Survicate

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“Decent starting point, but pricing gets unpredictable and restrictive as you scale.” DeepSeek V4 Flash · negative prompt · soft negative
“is SurveySparrow, Survicate, or QuestionPro, as they offer the best value for mid-market teams” Llama 4 Maverick · direct prompt · first choice
“I'd recommend Survicate as the top NPS and customer experience survey tool.” Grok 4.1 Fast · paraphrase prompt · first choice
“Start with Survicate if you want a comprehensive platform” Kimi K2 · direct prompt · first choice

What the models said about Qualtrics

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“Major complaints: Extremely slow deployment (weeks or months), complex admin burden... Poor Trustpilot rating: ~1.2/5 with 67% one-star reviews” MiniMax M2.5 · negative prompt · hard negative
“Avoid for low budgets: ... Qualtrics, Medallia, and AskNicely \u2014 all skew enterprise-priced.” DeepSeek V4 Flash · budget prompt · hard negative
“Avoid unless you are a Fortune 500 or academic institution with a dedicated CX team and budget.” GLM 4.7 FlashX · negative prompt · hard negative
“The best NPS and customer experience survey tools for mid-sized B2B companies include CustomerGauge, Qualtrics XM, Medallia, SAS Customer Experience, and GetFeedback.” Llama 4 Maverick · paraphrase prompt · first choice
“Choose Qualtrics or Medallia if you need enterprise-grade CX management, advanced analytics, and large-scale governance.” Perplexity Sonar · comparative prompt · first choice
“omnichannel feedback across the full customer journey warrants enterprise platforms like Qualtrics or Medallia” MiniMax M2.5 · comparative prompt · first choice
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.