Customer feedback and surveys · September 2026 Edition
Retently vs Survicate
Two of twelve models named Retently first on the direct prompt; two named Survicate. Retently was named by eight of the twelve models and Survicate by twelve and Retently carries 12 labels and Survicate 37, so the shares are not directly comparable.
Named in one category this edition.
Named in one category this edition.
First-choice share9%7%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%3%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#4A position in a field of 18; printed, not drawn.
Labels1237A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Retently reading right to left. Rank and label count are printed, not drawn.Google Forms vs Retently · Google Forms vs Survicate · CustomerGauge vs Retently
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
RetentlyFirst choices, of twelve modelsSurvicate
Direct22
Paraphrase32
Comparative00
Budget-constrained00
Scale-constrained00
Negative001 against Survicate
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
Every model, every framing
The seventy-two answers behind the chart above, one cell each: where Retently and Survicate stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | ||||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | |||||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | |
Retently Survicate first choice named as an alternative argued againstblank: not namedEach cell is one answer, Retently on the left and Survicate on the right.The direct prompt
The plain question, one answer per model, grouped by where Retently and Survicate stood in it.
Retently first, Survicate an alternative
2 of 12 modelsSurvicate was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Retently alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback
DeepSeek V4 FlashRetently alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate
Survicate first, Retently an alternative
2 of 12 modelsRetently was named in the answer but not as the choice, or not at all.Llama 4 MaverickQuestionPro, SurveySparrow, Survicate alternatives: Medallia, Perspective AI, Qualtrics
Kimi K2Survicate alternatives: AskNicely, Nicereply, Retently, SurveySparrow
Neither was the first choice, one was named
4 of 12 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashCustomerGauge alternatives: Canny, Retently, Survicate, UserVoice
Grok 4.1 FastCustomerGauge alternatives: AskNicely, Retently, Survicate
Qwen 3.7 FlashCustomerGauge alternatives: Perspective AI, SurveySparrow, Survicate
MiniMax M2.5SurveyMonkey alternatives: Medallia, Pendo, Qualtrics, Survicate
Neither was named
4 of 12 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniQualtrics alternatives: Medallia
Perplexity SonarCustomerGauge, Enterpret alternatives: Lumoa, Perspective AI
Mistral SmallHelply alternatives: CustomerGauge, SurveySparrow
GLM 4.7 FlashXCanny alternatives: Productboard, UserVoice
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Survicate leads by nine points.
Survicate19%#1 of 15Retently9%#6 of 15Mid-marketThe figures above
The order flips: Retently leads at mid-market.
Retently9%#3 of 18Survicate7%#4 of 18Enterprise
Level: the same share of first choices.
Retently0%#– of 10Survicate0%#– of 10What the models said about Retently
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“For B2B-Specific Focus: Retently offers separate B2B and Ecommerce tracks, each with tailored integrations” Claude Haiku 4.5 · paraphrase prompt · first choice
“Start with Retently (or SurveySparrow for a more budget-friendly, general option)” DeepSeek V4 Flash · direct prompt · first choice
“Top Recommendation: Retently ... best overall fit for a mid-sized B2B company” DeepSeek V4 Flash · paraphrase prompt · first choice
What the models said about Survicate
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Decent starting point, but pricing gets unpredictable and restrictive as you scale.” DeepSeek V4 Flash · negative prompt · soft negative
“is SurveySparrow, Survicate, or QuestionPro, as they offer the best value for mid-market teams” Llama 4 Maverick · direct prompt · first choice
“I'd recommend Survicate as the top NPS and customer experience survey tool.” Grok 4.1 Fast · paraphrase prompt · first choice
“Start with Survicate if you want a comprehensive platform” Kimi K2 · direct prompt · first choice
Also compared
Google Forms vs RetentlyGoogle Forms vs SurvicateCustomerGauge vs RetentlyCustomerGauge vs SurvicateRetently vs SurveySparrowRetently vs QualtricsRetently vs AskNicelyRetently vs SurveyMonkeySurvicate vs SurveySparrowSurvicate vs QualtricsSurvicate vs AskNicelySurvicate vs SurveyMonkeyAll twenty-eight head-to-head pages and the full feedback standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.