Customer feedback and surveys · October 2026 Edition
Retently vs Alchemer
Zero of fourteen models named Retently first on the direct prompt; three named Alchemer. Retently was named by eight of the fourteen models and Alchemer by nine and Retently carries 11 labels and Alchemer 15, so the shares are not directly comparable.
Named in one category this edition.
Named in one category this edition.
First-choice share9%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#7A position in a field of 15; printed, not drawn.
Labels1115A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Retently reading right to left. Rank and label count are printed, not drawn.CustomerGauge was named alongside these two in eleven of the fourteen direct answers. CustomerGauge vs Retently · CustomerGauge vs Alchemer · Google Forms vs Retently
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
RetentlyFirst choices, of fourteen modelsAlchemer
Direct03
Paraphrase50
Comparative00
Budget-constrained00
Scale-constrained00
Negative00
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Retently and Alchemer stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | ||||||
| Gemini 3.5 Flash | | |||||
| Perplexity Sonar | | |||||
| Grok 4.1 Fast | | | ||||
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | ||||||
| GPT-6 Luna | | |||||
| Muse Glimmer 30B | |
Retently Alchemer first choice named as an alternative argued againstblank: not namedEach cell is one answer, Retently on the left and Alchemer on the right.The direct prompt
The plain question, one answer per model, grouped by where Retently and Alchemer stood in it.
Alchemer first, Retently an alternative
3 of 14 modelsRetently was named in the answer but not as the choice, or not at all.DeepSeek V4 FlashAlchemer alternatives: CustomerGauge, SurveyMonkey, Survicate
Kimi K2Alchemer, CustomerGauge alternatives: Retently, SurveyMonkey
GPT-6 LunaAlchemer alternatives: AskNicely, HubSpot Service Hub, SurveyMonkey
Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Helply alternatives: Alchemer, Perspective AI, SurveySparrow, Survicate, Zonka Feedback
Perplexity SonarCustomerGauge alternatives: Alchemer, Chattermill, SurveySensum, Zonka Feedback
Grok 4.1 FastSurveyMonkey alternatives: Alchemer, Canny, Qualtrics CustomerXM, Refiner, Zonka Feedback
GLM 4.7 FlashXCustomerGauge alternatives: Alchemer, Chattermill, Zonka Feedback
Neither was named
7 of 14 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniQualtrics CustomerXM, Survicate alternatives: CustomerGauge
Gemini 3.5 FlashCustomerGauge, Survicate alternatives: AskNicely, Refiner
Mistral SmallPerspective AI alternatives: CustomerGauge, SurveyMonkey, Typeform
Llama 4 MaverickCustomerGauge alternatives: Qualtrics CustomerXM, SurveyMonkey, Zonka Feedback
Qwen 3.7 FlashCustomerGauge alternatives: GetFeedback, SurveyMonkey, Zonka Feedback
MiniMax M2.5SurveyMonkey, Typeform alternatives: CustomerGauge, Qualaroo, Zonka Feedback
Muse Glimmer 30BCustomerGauge alternatives: SurveyMonkey, Survicate, Zonka Feedback
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Retently leads by seven points.
Retently7%#– of 14Alchemer0%#– of 14Mid-marketThe figures above
Enterprise
Retently is not named for this buyer.
Alchemer2%#5 of 10Retently—not namedWhat the models said about Retently
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Start with Retently if you're building an NPS program from scratch—it offers the best balance of features, pricing, and B2B readiness” Qwen 3.7 Flash · paraphrase prompt · first choice
“Retently — Best Overall for Mid-Market B2B ... is the strongest choice” Gemini 3.5 Flash · paraphrase prompt · first choice
“I'd recommend Retently as the top NPS and customer experience survey tool.” Grok 4.1 Fast · paraphrase prompt · first choice
What the models said about Alchemer
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“I'd recommend Alchemer as the best all-around choice — it hits the sweet spot of power and price” DeepSeek V4 Flash · direct prompt · first choice
“My default pick: Alchemer—for a mid-market B2B company that wants more than a basic survey tool” GPT-6 Luna · direct prompt · first choice
“Alchemer offers the best balance of capability and complexity.” Kimi K2 · direct prompt · first choice
Also compared
CustomerGauge vs RetentlyCustomerGauge vs AlchemerGoogle Forms vs RetentlyGoogle Forms vs AlchemerRetently vs SurvicateRetently vs SurveyMonkeyRetently vs SurveySparrowRetently vs AskNicelySurvicate vs AlchemerSurveyMonkey vs AlchemerSurveySparrow vs AlchemerAlchemer vs AskNicelyAll twenty-eight head-to-head pages and the full feedback standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.