Customer feedback and surveys · October 2026 Edition
SurveyMonkey vs AskNicely
Two of fourteen models named SurveyMonkey first on the direct prompt; zero named AskNicely. SurveyMonkey was named by fourteen of the fourteen models and AskNicely by eight and SurveyMonkey carries 54 labels and AskNicely 12, so the shares are not directly comparable.
San Mateo, Canada, founded 1999. Named in three categories this edition.
Named in one category this edition.
First-choice share5%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate26%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#5#8A position in a field of 15; printed, not drawn.
Labels5412A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, SurveyMonkey reading right to left. Rank and label count are printed, not drawn.CustomerGauge was named alongside these two in eleven of the fourteen direct answers. CustomerGauge vs SurveyMonkey · CustomerGauge vs AskNicely · Google Forms vs SurveyMonkey
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
SurveyMonkeyFirst choices, of fourteen modelsAskNicely
Direct20
Paraphrase021 against SurveyMonkey
Comparative30
Budget-constrained102 against SurveyMonkey
Scale-constrained001 against SurveyMonkey
Negative0010 against SurveyMonkey
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where SurveyMonkey and AskNicely stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | |||||
| Grok 4.1 Fast | | | | |||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
SurveyMonkey AskNicely first choice named as an alternative argued againstblank: not namedEach cell is one answer, SurveyMonkey on the left and AskNicely on the right.The direct prompt
The plain question, one answer per model, grouped by where SurveyMonkey and AskNicely stood in it.
SurveyMonkey first, AskNicely not the choice
2 of 14 modelsAskNicely was named in the answer but not as the choice, or not at all.Grok 4.1 FastSurveyMonkey alternatives: Alchemer, Canny, Qualtrics CustomerXM, Refiner, Zonka Feedback
MiniMax M2.5SurveyMonkey, Typeform alternatives: CustomerGauge, Qualaroo, Zonka Feedback
Neither was the first choice, one was named
8 of 14 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashCustomerGauge, Survicate alternatives: AskNicely, Refiner
Mistral SmallPerspective AI alternatives: CustomerGauge, SurveyMonkey, Typeform
DeepSeek V4 FlashAlchemer alternatives: CustomerGauge, SurveyMonkey, Survicate
Llama 4 MaverickCustomerGauge alternatives: Qualtrics CustomerXM, SurveyMonkey, Zonka Feedback
Qwen 3.7 FlashCustomerGauge alternatives: GetFeedback, SurveyMonkey, Zonka Feedback
Kimi K2Alchemer, CustomerGauge alternatives: Retently, SurveyMonkey
GPT-6 LunaAlchemer alternatives: AskNicely, HubSpot Service Hub, SurveyMonkey
Muse Glimmer 30BCustomerGauge alternatives: SurveyMonkey, Survicate, Zonka Feedback
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Helply alternatives: Alchemer, Perspective AI, SurveySparrow, Survicate, Zonka Feedback
GPT-5.4 miniQualtrics CustomerXM, Survicate alternatives: CustomerGauge
Perplexity SonarCustomerGauge alternatives: Alchemer, Chattermill, SurveySensum, Zonka Feedback
GLM 4.7 FlashXCustomerGauge alternatives: Alchemer, Chattermill, Zonka Feedback
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
SurveyMonkey leads by ten points.
SurveyMonkey12%#3 of 14AskNicely2%#– of 14Mid-marketThe figures above
SurveyMonkey leads by two points.
SurveyMonkey5%#5 of 15AskNicely4%#8 of 15Enterprise
SurveyMonkey leads by six points.
SurveyMonkey6%#4 of 10AskNicely0%#– of 10What the models said about SurveyMonkey
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“businesses often migrate away from SurveyMonkey for three critical reasons: Aggressive Cost Scaling... Data Privacy Concerns” Qwen 3.7 Flash · negative prompt · hard negative
“Avoid or Approach with Extreme Caution (High Risk of Issues): SurveyMonkey: Frequent complaints about aggressive pricing” Grok 4.1 Fast · negative prompt · hard negative
“stop using SurveyMonkey for anything involving sensitive, regulated, or personally identifiable feedback.” MiniMax M2.5 · negative prompt · hard negative
“The all-around survey platform. Strong analytics, 200+ integrations and a template library that covers almost every use case.” Muse Glimmer 30B · comparative prompt · first choice
“Choose SurveyMonkey if you want the best mix of ease, flexibility, and standard survey features.” GPT-5.4 mini · comparative prompt · first choice
“the strongest balance of affordability and capability comes from SurveyMonkey ($18/month)” Claude Haiku 4.5 · budget prompt · first choice
What the models said about AskNicely
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“AskNicely – if you want something simpler with strong B2B fundamentals” MiniMax M2.5 · paraphrase prompt · first choice
“My default pick would be AskNicely for a mid-sized B2B company” GPT-6 Luna · paraphrase prompt · first choice
“AskNicely if your main goal is to run simple, action-oriented NPS with less complexity” GPT-5.4 mini · paraphrase prompt · alternative
Also compared
CustomerGauge vs SurveyMonkeyCustomerGauge vs AskNicelyGoogle Forms vs SurveyMonkeyGoogle Forms vs AskNicelyRetently vs SurveyMonkeyRetently vs AskNicelySurvicate vs SurveyMonkeySurvicate vs AskNicelySurveyMonkey vs SurveySparrowSurveyMonkey vs AlchemerSurveySparrow vs AskNicelyAlchemer vs AskNicelyAll twenty-eight head-to-head pages and the full feedback standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.