Small business▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
4%from 2% in September 2026
Inside the floor by 9 pointsRank 9 → 8 of 83
3 categories · RankedZonka Feedback
58Judge labels
3First choices
3Negative labels
12 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
3% in Feedback for small business buyers
Rank 11 of 84 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 3% of its 30 labels there were negative.
What the models named instead of Zonka Feedback →By buyer segmentRead the same way at every buyer size.
Small business9 of 85
3%16 labels
accepted challenger
Mid-market11 of 84
2%30 labels
accepted challenger
Enterprise24 of 68
0%8 labels
under the label threshold
In feedback · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Zonka Feedback for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer feedback and surveys | Customer | 2% | 11 of 84 | 3% | 30 | accepted challenger | =heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer intelligence and data science | GTM data and infrastructure | 0% | 83 of 142 | 0% | 2 | under 10 labels · led by Amplitude at 18% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Review and reputation management | Marketing | 0% | 77 of 92 | 0% | 1 | under 10 labels · led by Birdeye at 18% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Zonka Feedback held within the floor in all three categories: no change cleared 11 points.
Best category · Feedback · by segment
Mid-market=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 2% in September 2026
Inside the floor by 11 pointsRank 13 → 10 of 81
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 18 → 24 of 64
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Feedback | 2% | 2% | =heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 13 → 11 of 84 |
| Customer intel | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 121 → 83 of 142 |
| Reviews | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 78 → 77 of 92 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Zonka Feedback across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Zonka Feedback across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 0 | 3 | 2 | 0 | 5 |
| Mistral Small | 1 | 1 | 2 | 1 | 5 |
| DeepSeek V4 Flash | 0 | 2 | 2 | 0 | 4 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 2 | 2 | 0 | 4 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 3 | 0 | 0 | 3 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct15 labels2
Paraphrase10 labels1
Comparative14 labelsNone
Budget-constrained7 labelsNone
Scale-constrained5 labelsNone
Negative7 labels1not counted in share
First choiceAlternativeMentionNegative58 labels in all, every segment counted; 3 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Zonka Feedback is highly recommended for mid-market teams” Mistral Small · Feedback · paraphrase prompt · first choice
“Ranks high for collecting feedback across every channel and closing the loop with AI-driven theme and sentiment analysis” Muse Glimmer 30B · Feedback · comparative prompt · alternative
“A strong contender for mid-market teams that want modern features without enterprise pricing.” Qwen 3.7 Flash · Feedback · direct prompt · alternative
“best for mid-market teams that want survey collection plus AI analysis in one platform” Perplexity Sonar · Feedback · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“you may need to consider paid plans or other tools like Zonka Feedback, but for a limited budget” Mistral Small · Feedback · budget prompt · soft negative
Named alongside
The products named in the same answers as Zonka Feedback, over the 58 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zonka Feedback was named but was not.ShowHide
Named alongside
The products named in the same answers as Zonka Feedback, over the 58 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zonka Feedback was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Zonka Feedback. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 58 of the 58 answers that named Zonka Feedback and are not a share of its labels.
Domains cited
guideflow.com38
zonkafeedback.comYour site33
chattermill.com26
blog.hubspot.com22
customergauge.com22
typeform.com20
survicate.com19
frill.co18
getperspective.ai18
featureupvote.com17
200 of the 233 domain citations in answers naming Zonka Feedback came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
zonkafeedback.com ranks 3 on Google for the category's searches. In the answers, Zonka Feedback takes 2% of first choices and CustomerGauge takes 24%.ShowHide
Search and answers
zonkafeedback.com ranks 3 on Google for the category's searches. In the answers, Zonka Feedback takes 2% of first choices and CustomerGauge takes 24%.
ShowHideIn search
Google, US estimatesPosition for “customer feedback and survey platform”
3
Position for “best customer feedback and survey platform”
–
not in the top ten
- Searches for its name, Google
- 140 a month (“zonka feedback”)
- AI search demand for its name, est.
- 2 a month
- Organic visits to its site
- about 56,668 a month
- Searches its site ranks for
- 6,067 · 309 in the top three
- Sites linking to it
- 3,909
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
2%
rank 11 of 84 in feedback
Segment leader
24%
CustomerGauge
- First choices
- 3 across its categories
- Named in
- 58 answers
- Its own site cited
- in 58 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on zonkafeedback.com
1,451
subdomains included
Content
1,056
counted in the table below
Documentation
254
Product · Integration
3 · 19
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 743 | 23 | 2026-09-28 | ||
| Template or tool | 186 | undated | |||
| Comparison | 67 | 2 | 2026-09-17 | ||
| Glossary or explainer | 25 | 0 | 2025-10-06 | ||
| Case study | 14 | 1 | 2026-09-16 | ||
| Report or ebook | 11 | undated | |||
| Webinar or virtual event | 6 | 0 | 2026-03-25 | ||
| Conference or event | 4 | 0 | 2024-07-25 |
Most recent
- 2026-09-28Best closed loop feedback software platform blog
- 2026-09-25Support ticket analysis tools ranked blog
- 2026-09-25Introducing zonka feedback mcp server blog
- 2026-09-25Best tools to analyze google reviews across multiple locations blog
- 2026-09-24When ai answers customer questions without your data blog
- 2026-09-24Feedback categorization tools blog
How it is countedHide how it is counted
Every page zonkafeedback.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Zonka Feedback
What the judge wrote, as written, with how often. The vendor table decides that these count as Zonka Feedback; a claim can dispute any of them.
Zonka 1
Follow Zonka Feedback
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Zonka Feedback is its own company.ShowHide
The company
Zonka Feedback is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI Customer Feedback & Intelligence Platform; the platform for actionable customer feedback in the AI era
- For
- CX & Insights leaders, Customer Support Leaders, Product Leaders, and Location & Frontline Leaders
- Price stated
- Pricing zonkafeedback.com
- Free plan or trial
- Start your 14-day Free Trial zonkafeedback.com/pricing
- Integrations claimed
- 20 zonkafeedback.com/pricing
- Certifications
- ISO 27001:2022GDPRHIPAA
- Hosting
- USEUAustraliaIndiaEurope
- Customers named
- SmartBuyGlassesSimplPurplleDamasAranciaRIPE NCCFutureHomeSelect CITYWALK Mall
- Not stated on the pages read
- Starting price
What Zonka Feedback's own pages state, read September 28, 2026: zonkafeedback.com, zonkafeedback.com/pricing, zonkafeedback.com/features/survey-builder, zonkafeedback.com/customers, zonkafeedback.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zonka Feedback's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zonka Feedback, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Zonka Feedback by email, built from the raw record of the edition. It shows:
- where Zonka Feedback is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Zonka Feedback, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.