Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 83 → 82 of 83
2 categories · RankedMedallia Experience Cloud
118Judge labels
6First choices
35Negative labels
14 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
11% in Feedback for enterprise buyers
Rank 40 of 84 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 38% of its 29 labels there were negative.
What the models named instead of Medallia Experience Cloud →By buyer segmentStrongest at enterprise.
Small business84 of 85
0%10 labels
criticized challenger
Mid-market40 of 84
0%29 labels
criticized challenger
Enterprise3 of 68
11%59 labels
accepted challenger
In feedback · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Medallia Experience Cloud for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer feedback and surveys | Customer | 0% | 40 of 84 | 38% | 29 | criticized challenger | ▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer intelligence and data science | GTM data and infrastructure | 0% | 65 of 142 | 29% | 7 | under 10 labels · led by Amplitude at 18% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Medallia Experience Cloud held within the floor in all two categories: no change cleared 11 points.
Best category · Feedback · by segment
Mid-market▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 4% in September 2026
Inside the floor by 7 pointsRank 10 → 74 of 81
Enterprise▼−6Since September 2026: 15% → 9%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
9%from 15% in September 2026
Inside the floor by 5 pointsRank 3 of 64, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Feedback | 4% | 0% | ▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 10 → 40 of 84 |
| Customer intel | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 47 → 65 of 142 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Medallia Experience Cloud across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Medallia Experience Cloud across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 1 | 2 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 1 | 1 | 3 | 5 |
| Perplexity Sonar | 0 | 0 | 2 | 0 | 2 |
| Grok 4.20 | 0 | 1 | 1 | 3 | 5 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 1 | 3 |
| Kimi K2 | 0 | 0 | 2 | 3 | 5 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct19 labels1
Paraphrase18 labels1
Comparative31 labels9not counted in share
Budget-constrained12 labels3
Scale-constrained18 labels1
Negative20 labels1not counted in share
First choiceAlternativeMentionNegative118 labels in all, every segment counted; 6 of the 16 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Leading pick for large enterprise experience-management programs alongside Qualtrics.” Muse Glimmer 30B · Feedback · comparative prompt · alternative
“Choose Medallia if your priority is always-on VoC across many channels.” GPT-5.4 mini · Feedback · comparative prompt · alternative
“market leaders, but they come with significant cost and implementation effort” GLM 4.7 FlashX · Feedback · comparative prompt · alternative
“Medallia is the go-to for experience management at massive operational scale” Claude Haiku 4.5 · Feedback · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Skip Qualtrics or Medallia unless you have... overkill and prohibitively expensive” Qwen 3.7 Flash · Feedback · paraphrase prompt · hard negative
“Avoid for Mid-Market: Qualtrics / Medallia / Sprinklr” Kimi K2 · Feedback · paraphrase prompt · hard negative
“Cautions are real and specific—the platform is built for large enterprises with long timelines... raises fair continuity concerns” Claude Haiku 4.5 · Customer intel · negative prompt · soft negative
“rarely have the budget or dedicated headcount required to run heavy enterprise platforms like Qualtrics or Medallia” Gemini 3.5 Flash · Feedback · paraphrase prompt · soft negative
Named alongside
The products named in the same answers as Medallia Experience Cloud, over the 118 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Medallia Experience Cloud was named but was not.ShowHide
Named alongside
The products named in the same answers as Medallia Experience Cloud, over the 118 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Medallia Experience Cloud was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Medallia Experience Cloud. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 113 of the 118 answers that named Medallia Experience Cloud and are not a share of its labels.
Domains cited
guideflow.com48
chattermill.com47
getperspective.ai41
zonkafeedback.com39
survicate.com35
typeform.com34
customergauge.com33
enterpret.com24
surveysparrow.com24
blog.hubspot.com23
348 of the 348 domain citations in answers naming Medallia Experience Cloud came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
medallia.com is not in Google's top ten for any of the category's searches. In the answers, Medallia Experience Cloud takes 0% of first choices and CustomerGauge takes 24%.ShowHide
Search and answers
medallia.com is not in Google's top ten for any of the category's searches. In the answers, Medallia Experience Cloud takes 0% of first choices and CustomerGauge takes 24%.
ShowHideIn search
Google, US estimatesPosition for “customer feedback and survey platform”
–
not in the top ten
Position for “best customer feedback and survey platform”
–
not in the top ten
- Searches for its name, Google
- 70 a month (“medallia experience cloud”)
- AI search demand for its name, est.
- 0 a month
- Organic visits to its site
- about 187,636 a month
- Searches its site ranks for
- 6,185 · 1,357 in the top three
- Sites linking to it
- 12,462
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
0%
rank 40 of 84 in feedback
Segment leader
24%
CustomerGauge
- First choices
- 6 across its categories
- Named in
- 118 answers
- Its own site cited
- in 113 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on medallia.com
4,820
subdomains included
Content
1,207
counted in the table below
Documentation
3,047
Product · Integration
69 · 2
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| News or press | 450 | undated | |||
| Glossary or explainer | 373 | undated | |||
| Blog | 189 | undated | |||
| Case study | 107 | undated | |||
| Report or ebook | 43 | undated | |||
| Conference or event | 29 | undated | |||
| Webinar or virtual event | 7 | undated | |||
| Comparison | 7 | undated | |||
| Template or tool | 2 | undated |
Events in person
Upcoming
- February 9, 2027 to February 11, 2027Explore Experience '27Las Vegas · takes part
Last twelve months
- October 21, 2026Medallia World Tour Washington, D.C.The National Press Club, Washington, D.C. · hosted
As the event pages on medallia.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page medallia.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Medallia Experience Cloud
What the judge wrote, as written, with how often. The vendor table decides that these count as Medallia Experience Cloud; a claim can dispute any of them.
Medallia 35
Follow Medallia Experience Cloud
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Medallia is the company behind Medallia Experience Cloud.ShowHide
The company
Medallia is the company behind Medallia Experience Cloud.
ShowHideOn record
Wikidata- Website
- medallia.com
- Headquarters
- Palo Alto, United States
- Founded
- 2001
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- Experience Management Software Platform
- For
- enterprises
- Price stated
- flexible pricing medallia.com
- Certifications
- SOC 2 Type IISO 27001GDPRHIPAAFedRAMPISO/IEC 27001 CertificateISO/IEC 27017 CertificateISO/IEC 27018 Certificate
- Hosting
- North AmericaAsiaAustraliaEurope
- Customers named
- Pacific Life3MJohnson & JohnsonBest WesternH&R BlockFidelitySchneider ElectricABANCA
- Not stated on the pages read
- Starting price, free plan or trial, integrations
What Medallia Experience Cloud's own pages state, read October 5, 2026: medallia.com, medallia.com/pricing, trust.medallia.com, medallia.com/platform, medallia.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Medallia Experience Cloud's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Medallia Experience Cloud, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Medallia Experience Cloud by email, built from the raw record of the edition. It shows:
- where Medallia Experience Cloud is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Medallia Experience Cloud, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.