Every category where a model named InMoment for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer feedback and surveys	Customer	2%	27 of 104	33%	12	criticized challenger
Customer intelligence and data science	GTM data and infrastructure	0%	41 of 158	0%	5	under 10 labels · led by Google Analytics 4 at 16%

Movement

This is the first edition on this tier, so no move can be computed for InMoment yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated InMoment across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	1	1	2
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	0	0	0	0
Perplexity Sonar	0	0	1	0	1
Grok 4.1 Fast	0	0	0	1	1
Mistral Small	0	2	0	0	2
DeepSeek V4 Flash	0	1	0	1	2
Llama 4 Maverick	0	1	1	0	2
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	1	0	2	1	4
GLM 4.7 FlashX	0	0	2	0	2
MiniMax M2.5	0	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct3 labelsNone

Paraphrase4 labelsNone

Comparative20 labelsNone

Budget-constrained0 labelsNone

Scale-constrained3 labels1

Negative13 labelsNone

First choiceAlternativeMentionNegative43 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you need enterprise depth ($25K–$50K/year): Qualtrics, Medallia, or InMoment” Kimi K2 · Feedback · scale prompt · first choice

“InMoment is the best AI-based customer feedback analytics software” Llama 4 Maverick · Customer intel · comparative prompt · alternative

“InMoment - Best for AI-based customer feedback analytics.” Mistral Small · Customer intel · comparative prompt · alternative

“Enterprise experience + text analytics, insight communities” DeepSeek V4 Flash · Feedback · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“InMoment - This platform has several concerns: ... rigid dashboards, custom reports that require the InMoment team” Claude Haiku 4.5 · Feedback · negative prompt · hard negative

“Overhyped Enterprise Tools: Like Medallia/InMoment—expensive, complex for non-experts.” Grok 4.1 Fast · Feedback · negative prompt · hard negative

“Heavy services dependency ... Roadmap uncertainty” Kimi K2 · Feedback · negative prompt · hard negative

“Given the acquisition upheaval and vendor lock-in, there's significant uncertainty around this platform's continued viability” DeepSeek V4 Flash · Feedback · negative prompt · soft negative

Named alongside

The products named in the same answers as InMoment, over the 43 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and InMoment was named but was not.

ProductSame answerTook the first choice insteadHead to head

Qualtrics43 of 4319Not in the top three

Medallia37 of 437Not in the top three

SurveyMonkey26 of 431Not in the top three

Typeform21 of 430Not in the top three

Alchemer14 of 430Not in the top three

Hotjar13 of 430Not in the top three

Google Forms12 of 432Not in the top three

Survicate12 of 430Not in the top three

Zonka Feedback10 of 431Not in the top three

Pendo10 of 430Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named InMoment. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 8 of the 43 answers that named InMoment and are not a share of its labels.

Domains cited

zonkafeedback.com6

getperspective.ai5

enterpret.com4

guideflow.com4

typeform.com4

deeto.com3

gitnux.org3

greatquestion.co3

mopinion.com3

proprofssurvey.com3

Thirty-eight of the thirty-eight domain citations in answers naming InMoment came from somebody else's page.

Pages cited

typeform.com/blog/customer-feedback-tools4

zonkafeedback.com/blog/customer-feedback-tools4

deeto.com/blog-post/customer-feedback-platforms-compared3

getperspective.ai/blog/customer-feedback-management-software-2026-10-platforms-ranked3

greatquestion.co/blog/customer-feedback-tools3

guideflow.com/blog/customer-feedback-tools3

sprinklr.com/blog/customer-feedback-management-tools3

front.com/blog/customer-feedback-software2

Pages are listed as the models cited them.

The company

InMoment.

Website: inmoment.com
Headquarters: Salt Lake City
Founded: 2002

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when InMoment's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as InMoment, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at inmoment.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.