Small business▼−2Since September 2026: 8% → 6%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
6%from 8% in September 2026
Inside the floor by 9 pointsRank 4 → 8 of 90
8 categories · RankedBirdeye
316Judge labels
34First choices
77Negative labels
14 / 14Models named it
8Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
26% in Reviews for enterprise buyers
Rank 1 of 92 in the mid-market standingaccepted challenger
4 of 14 models made it the first choice on the direct prompt; 18% of its 49 labels there were negative.
What the models named instead of Birdeye →By buyer segmentStrongest at enterprise.
Small business8 of 97
5%50 labels
criticized challenger
Mid-market1 of 92
18%49 labels
accepted challenger
Enterprise1 of 88
26%61 labels
accepted challenger
In reviews · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Birdeye for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Review and reputation management | Marketing | 18% | 1 of 92 | 18% | 49 | accepted challenger | ▼−6Since September 2026: 26% → 20%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Local listings management | Marketing | 2% | 9 of 65 | 12% | 34 | accepted challenger | |
| Channel partner and local marketing | Partner and channel | 2% | 16 of 124 | 0% | 4 | under 10 labels · led by Channelscaler at 10% | ▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Referral and partner programs | Partner and channel | 0% | 112 of 112 | 100% | 3 | under 10 labels · led by PartnerStack at 22% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Conversational marketing platforms | Marketing | 0% | 39 of 87 | 0% | 2 | under 10 labels · led by Tidio at 13% | |
| Loyalty, advocacy and referrals | Marketing | 0% | 48 of 110 | 0% | 2 | under 10 labels · led by Smile.io at 26% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Mobile marketing and push | Marketing | 0% | 67 of 80 | 100% | 1 | under 10 labels · led by OneSignal at 45% | newNew since September 2026: not ranked then, 0% now. |
| SMS and WhatsApp marketing platforms | Marketing | 0% | 47 of 111 | 0% | 1 | under 10 labels · led by Customer.io at 17% |
Movement
Since September 2026, Birdeye held within the floor in all eight categories: no change cleared 11 points.
Best category · Reviews · by segment
Mid-market▼−6Since September 2026: 26% → 20%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
20%from 26% in September 2026
Inside the floor by 5 pointsRank 1 of 86, unchanged
Enterprise▼−3Since September 2026: 31% → 28%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
28%from 31% in September 2026
Inside the floor by 8 pointsRank 1 of 84, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Reviews | 26% | 20% | ▼−6Since September 2026: 26% → 20%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 1 of 92, unchanged |
| Local listings | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 9 of 65, unchanged |
| Channel marketing | 4% | 2% | ▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 9 → 16 of 124 |
| Referrals | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 95 → 112 of 112 |
| Conversational mktg | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 39 of 87, unchanged |
| Loyalty | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 36 → 48 of 110 |
| Mobile & push | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 67 of 80, unchanged |
| SMS & WhatsApp | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 47 of 111, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Birdeye across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Birdeye across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 3 | 2 | 7 |
| GPT-5.4 mini | 2 | 3 | 0 | 0 | 5 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 3 | 7 |
| Perplexity Sonar | 0 | 3 | 1 | 1 | 5 |
| Grok 4.20 | 4 | 3 | 2 | 2 | 11 |
| Mistral Small | 1 | 2 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 3 | 4 | 0 | 2 | 9 |
| Llama 4 Maverick | 0 | 1 | 4 | 0 | 5 |
| Qwen 3.7 Flash | 2 | 4 | 1 | 2 | 9 |
| Kimi K2 | 2 | 1 | 3 | 2 | 8 |
| GLM 4.7 FlashX | 1 | 3 | 3 | 1 | 8 |
| MiniMax M2.5 | 3 | 1 | 5 | 1 | 10 |
| GPT-6 Luna | 0 | 1 | 2 | 1 | 4 |
| Muse Glimmer 30B | 0 | 3 | 1 | 0 | 4 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct52 labels12
Paraphrase54 labels13
Comparative77 labels18not counted in share
Budget-constrained30 labels4
Scale-constrained45 labels5
Negative58 labels3not counted in share
First choiceAlternativeMentionNegative316 labels in all, every segment counted; 34 of the 55 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“AI-powered "agentic" platform – AI agents execute complex workflows across reviews, listings, messaging, surveys, and competitor analysis at scale” Kimi K2 · Reviews · comparative prompt · first choice
“Differentiator: Most comprehensive unified CX suite with deep AI automation capabilities; scales from 5 to 500+ locations” DeepSeek V4 Flash · Reviews · comparative prompt · first choice
“Best for enterprise/multi-location businesses... highest-rated for scale; Birdeye leads with AI agents/workflows” Grok 4.20 · Reviews · comparative prompt · first choice
“Top-rated alternatives (low complaints): Birdeye, Podium, ReviewGrower, BrightLocal—praised for reliability” Grok 4.20 · Reviews · negative prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“G2 reviews cite constant crashes, slow setup, unresponsive support, and users describing it as "the worst functioning platform I have ever used"” Kimi K2 · Referrals · negative prompt · hard negative
“Frequent reports of constant crashes, slow setup processes, and unresponsive support (G2 reviews).” Grok 4.20 · Referrals · negative prompt · hard negative
“Platforms to AVOID if You Have a Limited Budget ... Birdeye and Podium” Gemini 3.5 Flash · Reviews · budget prompt · hard negative
“Stay away from Podium and Birdeye if budget is a concern” DeepSeek V4 Flash · Reviews · budget prompt · hard negative
Named alongside
The products named in the same answers as Birdeye, over the 316 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Birdeye was named but was not.ShowHide
Named alongside
The products named in the same answers as Birdeye, over the 316 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Birdeye was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Birdeye. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 302 of the 316 answers that named Birdeye and are not a share of its labels.
Domains cited
birdeye.comYour site175
g2.com159
guideflow.com122
usa.inquirer.net91
learn.g2.com80
thecmo.com68
brightlocal.com64
thestacc.com53
worldmetrics.org51
appfollow.io49
737 of the 912 domain citations in answers naming Birdeye came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Birdeye stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Birdeye stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimatesPosition for “online review management platform”
2
Position for “best online review management platform”
–
not in the top ten
- Searches for its name, Google
- 22,200 a month (“birdeye”)
- AI search demand for its name, est.
- 380 a month
- Organic visits to its site
- about 6,787,611 a month
- Searches its site ranks for
- 3,348,359 · 28,690 in the top three
- Sites linking to it
- 24,241
- Paid Google search
- 6 searches its ads show for, about 62 clicks and $1,735 a month (estimate)
In answers
This editionShare of first choices
18%
rank 1 of 92 in reviews
First choices
34
across its categories
- Named in
- 316 answers
- Its own site cited
- in 302 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on birdeye.com
63,119
subdomains included
Content
48,675
counted in the table below
Documentation
758
Product · Integration
1 · 823
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 47,745 | undated | |||
| Report or ebook | 201 | 0 | 2026-03-23 | ||
| Glossary or explainer | 139 | 0 | 2024-03-21 | ||
| Webinar or virtual event | 138 | 3 | 2026-07-30 | ||
| News or press | 130 | 0 | 2024-05-22 | ||
| Case study | 103 | undated | |||
| Template or tool | 91 | undated | |||
| Conference or event | 71 | undated | |||
| Comparison | 34 | 0 | 2026-03-26 | ||
| Podcast or video | 23 | undated |
Most recent
- 2026-07-30Beyond tactics building an actual ai visibility strategy for multi location brands uk webinar or virtual event
- 2026-07-30Beyond tactics building an actual ai visibility strategy for multi location brands au webinar or virtual event
- 2026-07-28Beyond tactics building an actual ai visibility strategy for multi location brands webinar or virtual event
- 2026-06-23Google s ai search shake up what brands should do next au webinar or virtual event
- 2026-06-23Google s ai search shake up what brands should do next uk webinar or virtual event
- 2026-06-18Google s ai search shake up what brands should do next webinar or virtual event
How it is countedHide how it is counted
Every page birdeye.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Birdeye
What the judge wrote, as written, with how often. The vendor table decides that these count as Birdeye; a claim can dispute any of them.
BirdEye 4
Follow Birdeye
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Birdeye is its own company.ShowHide
The company
Birdeye is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI Coworkers for Multi-location Brands; #1 Agentic Marketing Platform for Multi-location Brands
- For
- Multi-location Brands
- Price stated
- See Enterprise Pricing birdeye.com
- Free plan or trial
- Watch Demo birdeye.com
- Integrations claimed
- 3000 birdeye.com/platform
- Certifications
- trust, security, and compliance#1 on G2 in EnterpirseHIPAAGDPRCCPASOC 2 Type IIISO 27001
- Hosting
- USA
- Customers named
- sunautosmile-brandsorkinThe real-realJLLRateWeill Cornell Medicineapm
- Not stated on the pages read
- Starting price
What Birdeye's own pages state, read September 28, 2026: birdeye.com, birdeye.com/pricing, trust.birdeye.com, birdeye.com/platform, birdeye.com/resources/case-studies. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Birdeye's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Birdeye, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Birdeye by email, built from the raw record of the edition. It shows:
- where Birdeye is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Birdeye, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where Birdeye is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where Birdeye is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideAI models recommend Birdeye first in Review and reputation management this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.