Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 81 → 90 of 90
3 categories · RankedReputation
116Judge labels
12First choices
30Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
24% in Reviews for enterprise buyers
Rank 14 of 92 in the mid-market standingcriticized challenger
1 of 14 models made it the first choice on the direct prompt; 25% of its 28 labels there were negative.
What the models named instead of Reputation →By buyer segmentStrongest at enterprise.
Small business97 of 97
0%16 labels
criticized challenger
Mid-market14 of 92
2%28 labels
criticized challenger
Enterprise2 of 88
24%61 labels
accepted challenger
In reviews · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Reputation for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Review and reputation management | Marketing | 2% | 14 of 92 | 25% | 28 | criticized challenger | ▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Local listings management | Marketing | 0% | 21 of 65 | 0% | 3 | under 10 labels · led by BrightLocal at 33% | |
| Competitive intelligence tools | Marketing | 0% | 72 of 86 | 0% | 1 | under 10 labels · led by Kompyte at 38% |
Movement
Since September 2026, Reputation held within the floor in all three categories: no change cleared 11 points.
Best category · Reviews · by segment
Mid-market▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 4% in September 2026
Inside the floor by 9 pointsRank 6 → 14 of 86
Enterprise▲+7Since September 2026: 18% → 25%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
25%from 18% in September 2026
Inside the floor by 4 pointsRank 2 of 84, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Reviews | 4% | 2% | ▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 6 → 14 of 92 |
| Local listings | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 21 of 65, unchanged |
| Competitive intel | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 72 of 86, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Reputation across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Reputation across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 1 | 3 |
| GPT-5.4 mini | 0 | 2 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 2 | 4 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 1 | 1 | 3 |
| GLM 4.7 FlashX | 0 | 0 | 2 | 1 | 3 |
| MiniMax M2.5 | 0 | 2 | 1 | 1 | 4 |
| GPT-6 Luna | 0 | 1 | 1 | 0 | 2 |
| Muse Glimmer 30B | 0 | 0 | 3 | 0 | 3 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct16 labels3
Paraphrase19 labels7
Comparative33 labels6not counted in share
Budget-constrained13 labelsNone
Scale-constrained12 labels2
Negative23 labels1not counted in share
First choiceAlternativeMentionNegative116 labels in all, every segment counted; 12 of the 19 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“the strongest single pick from the results is Reputation because G2 explicitly labels it "Best for Mid-Market"” Perplexity Sonar · Reviews · direct prompt · first choice
“Reputation.com is another strong option, especially for managing customer reviews and local listings” Mistral Small · Reviews · paraphrase prompt · alternative
“Reputation is another option, particularly if managing multiple locations is central to the job” GPT-6 Luna · Reviews · direct prompt · alternative
“For large brands focusing on customer experience: Reputation.com offers advanced AI insights” MiniMax M2.5 · Reviews · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Platforms to Be Cautious About ... Reputation.com ... BBB rating of D- ... Reputation.com and Yext are the two most consistently flagged *major* platforms in my research.” DeepSeek V4 Flash · Reviews · negative prompt · hard negative
“avoid Reputation.com unless you're a large enterprise (it starts at ~$520/month and is overly complex for mid-market)” Kimi K2 · Reviews · paraphrase prompt · hard negative
“its software version receives mixed to negative reviews on platforms like G2 regarding usability and technical reliability” GLM 4.7 FlashX · Reviews · negative prompt · soft negative
“bait-and-switch pricing (e.g., some enterprise tools like Reputation.com criticized for this)” Grok 4.20 · Reviews · negative prompt · soft negative
Named alongside
The products named in the same answers as Reputation, over the 114 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Reputation was named but was not.ShowHide
Named alongside
The products named in the same answers as Reputation, over the 114 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Reputation was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Reputation. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 111 of the 114 answers that named Reputation and are not a share of its labels.
Domains cited
birdeye.com68
usa.inquirer.net64
g2.com63
learn.g2.com39
thecmo.com33
appfollow.io31
zapier.com30
capterra.com28
surveysparrow.com26
swydo.com23
405 of the 405 domain citations in answers naming Reputation came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
reputation.com ranks 8 on Google for the category's searches. In the answers, Reputation takes 2% of first choices and Birdeye takes 18%.ShowHide
Search and answers
reputation.com ranks 8 on Google for the category's searches. In the answers, Reputation takes 2% of first choices and Birdeye takes 18%.
ShowHideIn search
Google, US estimatesPosition for “online review management platform”
–
not in the top ten
Position for “best online review management platform”
8
- Searches for its name, Google
- 40,500 a month (“reputation”)
- AI search demand for its name, est.
- 271,545 a month
- Organic visits to its site
- about 42,552 a month
- Searches its site ranks for
- 3,081 · 325 in the top three
- Sites linking to it
- 8,109
- Paid Google search
- 9 searches its ads show for, about 143 clicks and $8,985 a month (estimate)
In answers
This editionShare of first choices
2%
rank 14 of 92 in reviews
Segment leader
18%
Birdeye
- First choices
- 12 across its categories
- Named in
- 114 answers
- Its own site cited
- in 111 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on reputation.com
1,256
subdomains included
Content
1,010
counted in the table below
Documentation
0
Product · Integration
33 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 507 | 11 | 2026-09-24 | SEO, Social media | |
| News or press | 338 | 5 | 2026-08-06 | SEO, CRM | |
| Conference or event | 84 | 0 | 2026-02-27 | ||
| Case study | 49 | 2 | 2026-09-25 | ||
| Report or ebook | 9 | 0 | 2026-01-27 | ||
| Webinar or virtual event | 8 | 0 | 2026-01-27 | ||
| Glossary or explainer | 8 | 0 | 2026-01-27 | ||
| Podcast or video | 3 | 0 | 2026-01-27 | ||
| Comparison | 2 | 0 | 2026-01-27 | SEO | |
| Template or tool | 2 | 0 | 2026-01-27 |
Most recent
- 2026-09-25How gdk turned customer feedback into a 3 percernt revenue advantage case study
- 2026-09-24Rep score the trust engine underneath your ai visibility blog
- 2026-09-16Get more google reviews fast with review booster blog
- 2026-08-26Demystifying ai a beginners guide to the terms everyone is talking about blog
- 2026-08-14Handle with care whos delivering your reputation blog
- 2026-08-12Read between the stars using reputation metrics to improve cx and win in ai search blog
Events in person
Last twelve months
- July 19, 2026 to July 21, 2026TIADA Conference & ExpoSan Antonio · exhibited
As the event pages on reputation.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page reputation.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Reputation
What the judge wrote, as written, with how often. The vendor table decides that these count as Reputation; a claim can dispute any of them.
Reputation.com 18Reputation (The Software) 1Reputation (formerly Reputation.com) 1
Follow Reputation
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Reputation.com is the company behind Reputation.ShowHide
The company
Reputation.com is the company behind Reputation.
ShowHideOn record
Wikidata- Website
- reputation.com
- Headquarters
- Redwood City, United States
- Founded
- 2006
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- The #1 AI-Powered Reputation Management Software
- For
- multi-location brands
- Price stated
- From our $80/mo Core solution to enterprise CX intelligence reputation.com/pricing
- Starting price
- 80 reputation.com/pricing
- Certifications
- HIPAAHIPAA-compliant
- Customers named
- Kia UKGreystarScentregroup-WestfieldNKC HealthGerman Doner Kebab (GDK)Baptist Memorial Health CareSt Austell BrewerySpherion Staffing
- Not stated on the pages read
- Free plan or trial, integrations, hosting
What Reputation's own pages state, read September 28, 2026: reputation.com, reputation.com/pricing, reputation.com/platform, reputation.com/resources/customer-stories, reputation.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Reputation's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Reputation, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Reputation by email, built from the raw record of the edition. It shows:
- where Reputation is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Reputation, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.