Review and reputation management for enterprise buyers
Asked as “online review management platform”, and as “reputation management tool”, on behalf of an enterprise B2B company. 49 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
01The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Birdeye31%
Birdeye31%02Reputation18%
Reputation18%03ReviewTrackers2%
ReviewTrackers2%04Chatmeter2%
Chatmeter2%05Sprinklr2%
Sprinklr2%06SOCi0%
SOCi0%07Yext0%
Yext0%08Podium0%
Podium0%02What they warned about
One of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2 and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Birdeye20%
11 of 55 labels negative · 7 of 12 models · 4 hard negative
“the "reputation management" tools you'll hear about most (Birdeye, Podium, Grade.us, NiceJob, BrightLocal) are **the wrong category**” DeepSeek V4 Flash, paraphrase prompt
Podium47%
9 of 19 labels negative · 6 of 12 models · 6 hard negative
“Podium is better suited to local service businesses than large multi-location enterprises. Its contract terms and portability issues are genuine liabilities.” DeepSeek V4 Flash, negative prompt
Trustpilot56%
5 of 9 labels negative · 5 of 12 models · 1 hard negative
“Wrong model for local/service businesses... Annual-only contracts with no mid-term exit.” DeepSeek V4 Flash, negative prompt
GatherUp80%
4 of 5 labels negative · 4 of 12 models · 2 hard negative
“Platforms That Use Review Gating** **Examples:** GatherUp, ReputationStacker, GoHighLevel - **Why to avoid:**” Mistral Small, negative prompt
03What they cite
Citations exist only for the models that return a source list: four of the twelve in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
23 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 5 of those lists are Google grounding redirects that name no site and are left out of the counts. 207 links across 98 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Birdeye11 answers · 21 citations · 3 models
10 answers · 20 citations · 3 models
vendor site · AppFollow9 answers · 10 citations · 2 models
7 answers · 7 citations · 2 models
vendor site · Guideflow6 answers · 6 citations · 2 models
5 answers · 8 citations · 1 model
vendor site · Alchemer4 answers · 4 citations · 1 model
4 answers · 4 citations · 2 models
vendor site · FeedbackRobot4 answers · 4 citations · 2 models
4 answers · 4 citations · 2 models
3 answers · 3 citations · 2 models
vendor site · EmbedSocial3 answers · 3 citations · 1 model
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
9 answers · 2 models
7 answers · 2 models
5 answers · 2 models
5 answers · 1 model
4 answers · 1 model
4 answers · 3 models
4 answers · 2 models
4 answers · 2 models
4 answers · 2 models
3 answers · 1 model
04How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ModelDirect“What is the best online review management platform for an enterprise B2B company?”Paraphrase“Which reputation management tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade review and reputation management platforms and how do they differ?”Budget-constrained“What is the best online review management platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an online review management platform. What should we look at?”Negative“Which review and reputation management platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5TrustRadiusBirdeyeChangedBirdeyeGrade.usno first choicenothing named
Three alternatives
Birdeye, PeerSpot, ReputationTwo alternatives
Reputation, SprinklrFour alternatives
Caliber, Reputation, Revuze, SprinklrTwo alternatives
Reputation, ReviewflowzGPT-5.4 miniG2 Marketing SolutionsReputationChangedBirdeye, ReputationReputationno first choiceagainst: Gartner Peer Insights
Three alternatives
Birdeye, Sprinklr Social, YextOne alternative
BirdeyeSix alternatives
Bazaarvoice, Podium, ReviewTrackers, SOCi, Sprinklr, YextTwo alternatives
Birdeye, TattleGemini 3.5 FlashReputation, ReviewflowzG2 Marketing Solutions, MeltwaterChangedno first choiceReviewTrackersagainst: Birdeyeno first choiceagainst: BrightLocal, Broadly, GoHighLevel, NiceJob, Podium, Yext, Zoho Publish
Six alternatives
Birdeye, Enterpret, G2 Buyer Intent, Sprinklr, Thematic, TrustRadiusFive alternatives
Gartner Peer Insights, Glassdoor & Indeed Enterprise Suite, Medallia, Qualtrics, Sprinklr InsightsTwo alternatives
Reputation, ReviewIncPerplexity SonarBirdeyeReputationChangedBirdeye, ReputationBirdeyeno first choiceagainst: Birdeye, Grade.us, Podium, ReviewTrackers, Trustpilot, Yext
Two alternatives
Reputation, Sprinklr SocialOne alternative
BirdeyeSeven alternatives
Brandwatch, Podium, ReviewTrackers, SOCi, Sprinklr, Sprout Social, YextOne alternative
ReputationGrok 4.1 FastBirdeyeSprinklrChangedBirdeyeEmbedMyReviewsagainst: Bazaarvoice, Birdeye, Reputation, Sprout Socialno first choiceagainst: Birdeye, GatherUp, Meltwater, NiceJob, Podium, Reputation, ReputationStacker, Sprinklr, Yext
Three alternatives
Reputation, ReviewTrackers, ReviewflowzThree alternatives
Birdeye, Brandwatch, ReputationFour alternatives
Reputation, ReviewTrackers, SOCi, YextTwo alternatives
ReviewGrower, SocialPilot ReviewsMistral SmallG2 Marketing Solutions, TrustRadiusBirdeyeChangedBirdeyeReviewSense.ai Enterpriseagainst: Birdeye, Podium, Reputationno first choiceagainst: Birdeye, GatherUp, GoHighLevel, Reputation, ReputationStacker, Trustpilot, Yotpo
Four alternatives
Birdeye Reviews AI, Gartner Peer Insights, Reputation, ReviewTrackersFour alternatives
Hootsuite, Reputation, ReviewInc, SOCiFour alternatives
Reputation, ReviewGrower, SOCi, YextTwo alternatives
Grade.us, Reply FastDeepSeek V4 FlashBirdeye, G2 Buyer Intentagainst: PodiumMeltwaterChangedagainst: Birdeye, BrightLocal, Grade.us, NiceJob, PodiumBirdeyeagainst: ReviewGrowerBirdeyeagainst: Sprout SocialBirdeye, Reputationagainst: Expert Reputation, Podium, Yotpoagainst: Birdeye, GatherUp, Podium, Trustpilot, Yext
Two alternatives
Reputation, TrustRadiusSix alternatives
Brandwatch, Five Blocks' AIQ, Profound, Sprinklr, Talkwalker, Trustable LabsSix alternatives
Chatmeter, Reputation, ReviewTrackers, SOCi, Uberall, YextTwo alternatives
Reputation, YextTwo alternatives
ReviewTrackers, TrustpilotLlama 4 MaverickBrandwatchReputationChangedno first choiceBirdeyeBirdeyenothing named
Four alternatives
Bazaarvoice, Birdeye, GatherUp, OkendoSeven alternatives
Birdeye, Brand24, Grade.us, Reputation, ReviewTrackers, Sprout Social, YextFour alternatives
Reputation, ReviewTrackers, Trustpilot, YextThree alternatives
Reputation, ReviewTrackers, Sprout SocialQwen 3.7 FlashG2 Buyer IntentBrandwatchChangedBirdeyeReputationBirdeyeagainst: Meltwater, Sprinklr
Four alternatives
Capterra, Gartner Peer Insights, Resourced, YotpoThree alternatives
Sprout Social, Talkwalker, YotpoFive alternatives
Podium, Reputation, ReviewTrackers, Sprout Social, YextTwo alternatives
Bazaarvoice, BirdeyeThree alternatives
Reputation, ReviewTrackers, YextKimi K2ReviewflowzBrandwatchChangedBirdeyeChatmeteragainst: Birdeye, Grade.us, Sprout SocialBirdeye, Reputationagainst: ReviewTrackersagainst: Birdeye, GatherUp, GoHighLevel, Podium, Reputation, ReputationDefender, ReputationStacker
Three alternatives
Birdeye, FeedbackRobot, ReputationThree alternatives
Birdeye, Meltwater, SprinklrSeven alternatives
Brandwatch, Chatmeter, Podium, Reputation, ReviewTrackers, SOCi, YextTwo alternatives
Reputation, SOCiGLM 4.7 FlashXBirdeyeBirdeyeHeldBirdeyeEmbedMyReviews, ReviewGroweragainst: Trustpilotno first choiceagainst: BrandYourself, Go Fish Digital, Guaranteed Removals, Igniyte, NetReputation, ReputationAmerica, ReputationDefender, Status Labs, WebiMax
Four alternatives
Meltwater, Reputation, Trustpilot, YotpoTwo alternatives
Reputation, Sprout SocialFive alternatives
Chatmeter, Reputation, ReviewGrower, SOCi, YextOne alternative
ReputationMiniMax M2.5Reputation, Reviewflowzagainst: TrustpilotBirdeyeChangedReputationReviewSense.ai Enterpriseagainst: Birdeye, ReputationVantaagainst: Bazaarvoice, Reputation, Sprinklr
Two alternatives
Bazaarvoice, G2 Buyer IntentTwo alternatives
Reputation, SOCiFive alternatives
Birdeye, ReviewGrower, Reviewflowz, SOCi, Yext – ReviewsOne alternative
ReviewGrower AgencyFive alternatives
Drata, OneTrust, RiskWatch, Secureframe, UpGuardBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
05The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:59 | yes | 8 | 6 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:22 | yes | 2 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 05:02 | yes | 19 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-14 23:38 | yes | 20 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 03:11 | yes | 0 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:48 | yes | 0 | 10 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:26 | yes | 0 | 36 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:45 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:54 | no | 0 | 32 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:30 | yes | 0 | 65 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:53 | yes | 0 | 114 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:37 | yes | 0 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:57 | yes | 8 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:01 | yes | 2 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:03 | yes | 13 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-14 23:58 | yes | 20 | 21 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 02:33 | yes | 0 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:04 | yes | 0 | 7 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 01:49 | yes | 0 | 26 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:37 | yes | 0 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 22:58 | no | 0 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:01 | yes | 0 | 41 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:36 | yes | 0 | 22 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:58 | yes | 0 | 10 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:44 | yes | 11 | 14 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:08 | yes | 4 | 15 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:25 | yes | 15 | 24 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 01:17 | yes | 18 | 11 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 01:08 | yes | 0 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:02 | yes | 0 | 11 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 02:02 | yes | 0 | 86 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:23 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:57 | yes | 0 | 38 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:07 | yes | 0 | 50 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:41 | yes | 0 | 73 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:08 | yes | 0 | 23 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:23 | yes | 8 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:10 | yes | 3 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:47 | yes | 18 | 21 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 00:10 | yes | 20 | 7 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 00:05 | yes | 0 | 11 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:29 | yes | 0 | 10 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 01:35 | yes | 0 | 56 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:40 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:53 | yes | 0 | 39 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 05:05 | yes | 0 | 46 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:12 | yes | 0 | 112 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:40 | yes | 0 | 48 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:30 | yes | 13 | 12 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:05 | yes | 3 | 9 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:57 | no | 0 | 15 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 01:08 | yes | 20 | 8 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 04:31 | yes | 0 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:21 | no | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 02:35 | yes | 0 | 69 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 22:57 | yes | 0 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:42 | yes | 0 | 62 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:34 | yes | 0 | 46 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:14 | yes | 0 | 148 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:12 | yes | 0 | 76 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:30 | yes | 24 | 16 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:24 | yes | 3 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:26 | yes | 16 | 29 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 01:33 | yes | 20 | 8 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 00:28 | yes | 0 | 10 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:56 | yes | 0 | 7 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:14 | yes | 0 | 45 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:58 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 22:55 | no | 0 | 33 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:24 | yes | 0 | 56 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:05 | yes | 0 | 26 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:05 | yes | 0 | 42 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
Category-scoped readings
None. Every name in this category resolved on its own.
Unresolved, counted raw
Berpyo
Birdeye Reviews AI
Bitsight
Built In's EBR score
Caliber
ComplyScore
DefendMyRep
Five Blocks' AIQ
Glassdoor & Indeed Enterprise Suite
Go Fish Digital
Igniyte
LogicGate
Partoo
ReputationAmerica
Resourced (by Salesforce)
ReviewGrower Agency
Revinate
Revuze
RiskWatch
SecurityScorecard
SocialPilot Reviews
Sprinklr Insights
Sprinto
Tattle
TheBestReputation
Thoropass
Trustable Labs
UpGuard
WebiMax
Widewail
Yext – Reviews
Zoho Publish
Discontinued, still offered
No shut-down product was recommended here.