3 categories · RankedChurnZero
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 39% | 1 of 69 | 17% | 58 | endorsed leader |
| Customer intelligence and data science | GTM data and infrastructure | 2% | 14 of 158 | 0% | 3 | under 10 labels · led by Google Analytics 4 at 16% |
| Mobile apps | Marketing | 0% | 55 of 136 | 0% | 1 | under 10 labels · led by Meta Advantage+ App Campaigns at 15% |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 3 | 1 | 0 | 0 | 4 |
| Gemini 3.5 Flash | 3 | 2 | 0 | 2 | 7 |
| Perplexity Sonar | 2 | 1 | 1 | 0 | 4 |
| Grok 4.1 Fast | 4 | 1 | 0 | 1 | 6 |
| Mistral Small | 1 | 3 | 0 | 1 | 5 |
| DeepSeek V4 Flash | 0 | 3 | 2 | 2 | 7 |
| Llama 4 Maverick | 2 | 1 | 1 | 1 | 5 |
| Qwen 3.7 Flash | 3 | 2 | 1 | 0 | 6 |
| Kimi K2 | 2 | 2 | 0 | 2 | 6 |
| GLM 4.7 FlashX | 3 | 1 | 1 | 1 | 6 |
| MiniMax M2.5 | 2 | 2 | 0 | 0 | 4 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“I'd most often recommend ChurnZero if your main goals are customer health scoring, retention, and renewal-risk management” GPT-5.4 mini · Customer success · paraphrase prompt · first choice
“I'd recommend ChurnZero as the top choice for a mid-sized B2B company's customer health and retention management needs” GLM 4.7 FlashX · Customer success · paraphrase prompt · first choice
“ChurnZero offers the best balance of speed-to-value, purpose-built mid-market fit, and scalable health scoring” Qwen 3.7 Flash · Customer success · paraphrase prompt · first choice
“I'd recommend ChurnZero if your main goal is reducing churn with a dedicated customer success platform” Perplexity Sonar · Customer success · paraphrase prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Platforms to AVOID on a Limited Budget | ChurnZero | Starts at ~$849/month + $5K-25K setup fees” Kimi K2 · Customer success · budget prompt · hard negative
“Avoid pricier options like ... Vitally/ChurnZero (custom, $1K+/month)” Grok 4.1 Fast · Customer success · budget prompt · hard negative
“What to Avoid on a Budget ... generally not where you should start” DeepSeek V4 Flash · Customer success · budget prompt · hard negative
“Be Cautious If: Your internal customer data is messy, or you lack clean customer relationship management (CRM) workflows.” Gemini 3.5 Flash · Customer success · negative prompt · soft negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 23 of the 159 answers that named ChurnZero and are not a share of its labels.
Domains cited
Eighty-three of the eighty-three domain citations in answers naming ChurnZero came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
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