Small business▼−1Since September 2026: 4% → 2%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 4% in September 2026
Inside the floor by 10 pointsRank 6 → 9 of 62
3 categories · RankedChurnZero
227Judge labels
30First choices
66Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
42% in Customer success for mid-market buyers
Rank 1 of 49 in the mid-market standingendorsed leader
11 of 14 models made it the first choice on the direct prompt; 17% of its 64 labels there were negative.
What the models named instead of ChurnZero →By buyer segmentStrongest at mid-market.
Small business10 of 64
2%40 labels
criticized challenger
Mid-market1 of 49
42%64 labels
endorsed leader
Enterprise5 of 35
2%62 labels
accepted challenger
In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named ChurnZero for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 42% | 1 of 49 | 17% | 64 | endorsed leader | ▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer intelligence and data science | GTM data and infrastructure | 6% | 6 of 142 | 0% | 8 | under 10 labels · led by Amplitude at 18% | ▲+5Since September 2026: 2% → 7%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Client onboarding platforms | Customer | 0% | 28 of 104 | 33% | 21 | criticized challenger |
Movement
Since September 2026, ChurnZero held within the floor in all three categories: no change cleared 11 points.
Best category · Customer success · by segment
Mid-market▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
41%from 39% in September 2026
Inside the floor by 9 pointsRank 1 of 46, unchanged
Enterprise▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 7 → 5 of 33
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer intel | 2% | 7% | ▲+5Since September 2026: 2% → 7%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 15 → 6 of 142 |
| Customer success | 39% | 41% | ▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 1 of 49, unchanged |
| Client onboarding | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 28 of 104, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated ChurnZero across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated ChurnZero across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 4 | 1 | 1 | 6 |
| GPT-5.4 mini | 2 | 2 | 1 | 1 | 6 |
| Gemini 3.5 Flash | 4 | 1 | 2 | 3 | 10 |
| Perplexity Sonar | 2 | 1 | 2 | 1 | 6 |
| Grok 4.20 | 2 | 4 | 2 | 2 | 10 |
| Mistral Small | 0 | 4 | 1 | 1 | 6 |
| DeepSeek V4 Flash | 1 | 3 | 0 | 3 | 7 |
| Llama 4 Maverick | 2 | 0 | 2 | 0 | 4 |
| Qwen 3.7 Flash | 2 | 2 | 1 | 1 | 6 |
| Kimi K2 | 5 | 0 | 1 | 2 | 8 |
| GLM 4.7 FlashX | 2 | 1 | 2 | 0 | 5 |
| MiniMax M2.5 | 3 | 1 | 2 | 1 | 7 |
| GPT-6 Luna | 1 | 3 | 0 | 1 | 5 |
| Muse Glimmer 30B | 3 | 2 | 1 | 1 | 7 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct40 labels14
Paraphrase41 labels11
Comparative50 labels1not counted in share
Budget-constrained21 labelsNone
Scale-constrained31 labels5
Negative44 labelsNone
First choiceAlternativeMentionNegative227 labels in all, every segment counted; 30 of the 31 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“I'd start with ChurnZero. It's usually the best balance of speed, usability, and core retention functionality for mid-market teams.” GPT-5.4 mini · Customer success · paraphrase prompt · first choice
“ChurnZero is the common first choice for health scoring, real-time usage-based risk alerts and automated retention playbooks” Muse Glimmer 30B · Customer success · paraphrase prompt · first choice
“ChurnZero – the strongest mid-market generalist. Repeatedly called out as the strongest mid-market option in the category.” Muse Glimmer 30B · Customer success · direct prompt · first choice
“ChurnZero is the strongest "all-rounder" for mid-market companies that rely heavily on Salesforce or HubSpot.” GLM 4.7 FlashX · Customer success · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Avoid enterprise platforms like Gainsight or ChurnZero initially” Kimi K2 · Customer success · budget prompt · hard negative
“Pricing Escalation... Declining Support Quality... Clunky UI” Kimi K2 · Customer success · negative prompt · hard negative
“Heavyweight, enterprise onboarding tools (like GUIDEcx, Rocketlane, or ChurnZero) are excellent but often cost hundreds or thousands of dollars a month.” Gemini 3.5 Flash · Client onboarding · budget prompt · soft negative
“Don't assume it will be plug-and-play... admins handling implementation, data, and advanced features may need extra time” GPT-6 Luna · Customer success · negative prompt · soft negative
Named alongside
The products named in the same answers as ChurnZero, over the 227 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ChurnZero was named but was not.ShowHide
Named alongside
The products named in the same answers as ChurnZero, over the 227 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ChurnZero was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named ChurnZero. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 221 of the 227 answers that named ChurnZero and are not a share of its labels.
Domains cited
userpilot.com97
g2.com93
guideflow.com70
learn.g2.com67
zapier.com65
appcues.com63
resources.rework.com59
clientsuccess.com51
process.st49
usepylon.com40
654 of the 654 domain citations in answers naming ChurnZero came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where ChurnZero stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where ChurnZero stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimatesPosition for “customer success platform”
–
not in the top ten
Position for “best customer success platform”
–
not in the top ten
- Searches for its name, Google
- 2,900 a month (“churnzero”)
- AI search demand for its name, est.
- 39 a month
- Organic visits to its site
- about 11,534 a month
- Searches its site ranks for
- 1,911 · 185 in the top three
- Sites linking to it
- 1,972
- Paid Google search
- 3 searches its ads show for, about 29 clicks and $2,558 a month (estimate)
In answers
This editionShare of first choices
42%
rank 1 of 49 in customer success
First choices
30
across its categories
- Named in
- 227 answers
- Its own site cited
- in 221 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on churnzero.com
1,207
subdomains included
Content
925
counted in the table below
Documentation
0
Product · Integration
49 · 21
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 563 | 6 | 2026-09-25 | ||
| Webinar or virtual event | 141 | 0 | 2024-02-28 | ||
| News or press | 104 | 1 | 2026-09-25 | ||
| Report or ebook | 40 | 0 | 2021-08-28 | ||
| Case study | 35 | 1 | 2026-08-17 | ||
| Glossary or explainer | 16 | 0 | 2024-09-06 | ||
| Comparison | 11 | 0 | 2025-06-05 | ||
| Conference or event | 9 | 0 | 2024-11-11 | ||
| Template or tool | 5 | 0 | 2025-04-11 | ||
| Podcast or video | 1 | undated |
Most recent
- 2026-09-25Coaching culture roadmap blog
- 2026-09-25Churnzero finalist 2 ai awards news or press
- 2026-09-21Csm decision boundaries blog
- 2026-09-19Churnzero product release notes aug 2026 blog
- 2026-09-12Preventing churn without growing revenue is playing not to lose blog
- 2026-09-11How to automate onboarding without sacrificing the customer experience blog
How it is countedHide how it is counted
Every page churnzero.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow ChurnZero
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
ChurnZero is its own company.ShowHide
The company
ChurnZero is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Customer Growth Software
- For
- customer teams
- Free plan or trial
- Schedule your free demo today. churnzero.com/integrations
- Integrations claimed
- 70 churnzero.com/features · 50 churnzero.com/integrations pages disagree
- Certifications
- ChurnZero CertificationsLinkedIn Learning CS CertificateHIPPA Compliance
- Hosting
- United StatesIreland
- Customers named
- Lunit InternationalGreenlight GuruVitalSourceOnce For All2025 CisionDDIComplianceQuestFreeWill
- Not stated on the pages read
- Price, starting price
What ChurnZero's own pages state, read September 28, 2026: churnzero.com, churnzero.com/security, churnzero.com/features, churnzero.com/case-studies, churnzero.com/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ChurnZero's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ChurnZero, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ChurnZero by email, built from the raw record of the edition. It shows:
- where ChurnZero is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ChurnZero, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where ChurnZero is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where ChurnZero is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideAI models recommend ChurnZero first in Customer success platforms this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.