2 categories · RankedCustify
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 16% | 3 of 69 | 5% | 42 | accepted challenger |
| Product analytics | GTM data and infrastructure | 0% | 34 of 43 | 100% | 1 | under 10 labels · led by Amplitude at 30% |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 1 | 3 | 1 | 0 | 5 |
| Perplexity Sonar | 1 | 0 | 1 | 0 | 2 |
| Grok 4.1 Fast | 0 | 4 | 0 | 1 | 5 |
| Mistral Small | 1 | 4 | 0 | 0 | 5 |
| DeepSeek V4 Flash | 1 | 3 | 2 | 0 | 6 |
| Llama 4 Maverick | 2 | 0 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 1 | 4 | 0 | 1 | 6 |
| GLM 4.7 FlashX | 1 | 4 | 0 | 1 | 6 |
| MiniMax M2.5 | 0 | 2 | 1 | 0 | 3 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Custify and Skalin offer the best balance of dedicated customer success features and affordability” Mistral Small · Customer success · budget prompt · first choice
“If I had to give one default recommendation, I'd choose Custify for a limited-budget company” Perplexity Sonar · Customer success · budget prompt · first choice
“Custify — best overall value ... the most common sweet spot for budget-conscious SMB SaaS teams” DeepSeek V4 Flash · Customer success · budget prompt · first choice
“For most budget-conscious companies, Custify at ~$199/month hits the sweet spot” Kimi K2 · Customer success · budget prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Avoid: Pure SMB tools (Custify, Akita) — you'll outgrow them in 12-18 months.” Kimi K2 · Customer success · scale prompt · hard negative
“Limited features: Issues with tracking, communication, and documentation” GLM 4.7 FlashX · Product analytics · negative prompt · hard negative
“Avoid pricier options like Custify (~$199–$899/month)” Grok 4.1 Fast · Customer success · budget prompt · hard negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 18 of the 114 answers that named Custify and are not a share of its labels.
Domains cited
Seventy-nine of the eighty-five domain citations in answers naming Custify came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Custify's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Custify, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at custify.com is approved on the spot, any other address is reviewed by hand.
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