Small business▲+5Since September 2026: 5% → 10%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
10%from 5% in September 2026
Inside the floor by 6 pointsRank 5 → 3 of 62
1 category · RankedAkita
17Judge labels
5First choices
0Negative labels
8 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
9% in Customer success for small business buyers
Rank 13 of 49 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 0% of its 5 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business4 of 64
9%11 labels
accepted challenger
Mid-market13 of 49
0%5 labels
under the label threshold
Enterprise20 of 35
0%1 label
under the label threshold
In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Akita for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 0% | 13 of 49 | 0% | 5 | under 10 labels · led by ChurnZero at 42% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Akita held within the floor in its one category: no change cleared 11 points.
Best category · Customer success · by segment
Mid-market▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 9 → 12 of 46
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 13 → 19 of 33
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer success | 2% | 0% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 9 → 13 of 49 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Akita across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Akita across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase1 label1
Comparative6 labels1not counted in share
Budget-constrained8 labels4
Scale-constrained2 labelsNone
Negative0 labelsNone
First choiceAlternativeMentionNegative17 labels in all, every segment counted; 5 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Are cost-sensitive, small CS team (under 6 people) | Akita / Custify / ClientSuccess” DeepSeek V4 Flash · Customer success · scale prompt · alternative
“Best Dedicated "Budget" Platform: Akita” Qwen 3.7 Flash · Customer success · budget prompt · alternative
“Akita – Lightest Legitimate Option” Kimi K2 · Customer success · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Akita, over the 17 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Akita was named but was not.ShowHide
Named alongside
The products named in the same answers as Akita, over the 17 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Akita was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Akita. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 17 of the 17 answers that named Akita and are not a share of its labels.
Domains cited
blog.hubspot.com14
resources.rework.com14
userpilot.com13
appcues.com12
chameleon.io9
workona.com8
guideflow.com7
process.st7
velaris.io6
yellow.ai6
Ninety-six of the ninety-six domain citations in answers naming Akita came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
akitaapp.com is not in Google's top ten for any of the category's searches. In the answers, Akita takes 0% of first choices and ChurnZero takes 42%.ShowHide
Search and answers
akitaapp.com is not in Google's top ten for any of the category's searches. In the answers, Akita takes 0% of first choices and ChurnZero takes 42%.
ShowHideIn search
Google, US estimatesPosition for “customer success platform”
–
not in the top ten
Position for “best customer success platform”
–
not in the top ten
- Searches for its name, Google
- 135,000 a month (“akita”)
- AI search demand for its name, est.
- 9,342 a month
- Organic visits to its site
- about 343 a month
- Searches its site ranks for
- 423 · 6 in the top three
- Sites linking to it
- 403
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
Ads on Google
None found in Google's ad transparency records for the US
In answers
This editionShare of first choices
0%
rank 13 of 49 in customer success
Segment leader
42%
ChurnZero
- First choices
- 5 across its categories
- Named in
- 17 answers
- Its own site cited
- in 17 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on akitaapp.com
747
subdomains included
Content
457
counted in the table below
Documentation
66
Product · Integration
0 · 20
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| News or press | 326 | undated | |||
| Blog | 106 | undated | |||
| Glossary or explainer | 15 | undated | |||
| Comparison | 7 | undated | |||
| Conference or event | 1 | undated | |||
| Template or tool | 1 | undated | |||
| Podcast or video | 1 | undated |
How it is countedHide how it is counted
Every page akitaapp.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Akita
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Akita is its own company.ShowHide
The company
Akita is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Customer Success Software helps your Customer Success Manager to monitor account health and customer data to lower your churn rate and increase revenue.
- For
- Customer Success Manager
- Price stated
- New Pricing starts $49/month akitaapp.com
- Starting price
- 49 akitaapp.com
- Free plan or trial
- Start a Free 14-Day Trial akitaapp.com
- Integrations claimed
- 100 akitaapp.com
- Certifications
- GDPR compliantSOC 1SOC 2SOC 3ISO 27001PCI DSS Level 1
- Not stated on the pages read
- Hosting, customers
What Akita's own pages state, read September 28, 2026: akitaapp.com, akitaapp.com/pricing, akitaapp.com/security. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Akita's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Akita, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Akita by email, built from the raw record of the edition. It shows:
- where Akita is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Akita, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.