Every category where a model named Akita for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer success platforms	Customer	2%	9 of 69	25%	4	under 10 labels · led by ChurnZero at 39%

Movement

This is the first edition on this tier, so no move can be computed for Akita yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Akita across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	1	0	1
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	1	0	0	1
Kimi K2	0	1	1	2
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase5 labels2

Comparative3 labelsNone

Budget-constrained9 labels2

Scale-constrained1 labelNone

Negative1 label1not counted in share

First choiceAlternativeMentionNegative23 labels in all, every segment counted; 4 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“The Best Dedicated Low-Cost Option: Akita” Qwen 3.7 Flash · Customer success · budget prompt · first choice

“3. Akita — Cheapest Paid Option ... Trade-off: Lighter feature set than Custify” Kimi K2 · Customer success · budget prompt · alternative

“Strong low-cost alternatives if you need more dedicated CS features” Grok 4.1 Fast · Customer success · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Avoid: Pure SMB tools (Custify, Akita) — you'll outgrow them in 12-18 months.” Kimi K2 · Customer success · scale prompt · hard negative

Named alongside

The products named in the same answers as Akita, over the 23 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Akita was named but was not.

ProductSame answerTook the first choice insteadHead to head

Custify21 of 2311Not in the top three

HubSpot Service Hub17 of 234Not in the top three

Vitally17 of 231Not in the top three

ChurnZero17 of 230Not in the top three

Gainsight15 of 230Not in the top three

Totango15 of 230Not in the top three

ClientSuccess9 of 230Not in the top three

Planhat8 of 230Not in the top three

Skalin3 of 230Not in the top three

ZapScale3 of 230Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Akita. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 2 of the 23 answers that named Akita and are not a share of its labels.

Domains cited

usepylon.com2

userpilot.com2

adapty.io1

adasight.com1

amplitude.com1

cometly.com1

coworker.ai1

crazyegg.com1

fastero.com1

g2.com1

Twelve of the twelve domain citations in answers naming Akita came from somebody else's page.

Pages cited

usepylon.com/blog/csm-tools-20262

userpilot.com/blog/customer-success-tools2

adapty.io/blog/amplitude-vs-mixpanel-which-one-to-choose1

adasight.com/blog/amplitude-vs-mixpanel-why-amplitude-is-better1

amplitude.com/compare/mixpanel1

cometly.com/post/best-customer-support-software-for-small-business1

cometly.com/post/customer-service-platform-for-small-business1

coworker.ai/blog/customer-success-platforms1

Pages are listed as the models cited them.

Names read as Akita

What the judge wrote, as written, with how often. The vendor table decides that these count as Akita; a claim can dispute any of them.

Akita (Small Teams) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Akita's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Akita, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at akitaapp.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.