Small business▲+1Since September 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
6%from 5% in September 2026
Inside the floor by 10 pointsRank 4 → 5 of 62
3 categories · RankedClientSuccess
100Judge labels
3First choices
21Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
5% in Customer success for small business buyers
Rank 11 of 49 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 21% of its 29 labels there were negative.
What the models named instead of ClientSuccess →By buyer segmentRead the same way at every buyer size.
Small business5 of 64
5%42 labels
accepted challenger
Mid-market11 of 49
0%29 labels
accepted challenger
Enterprise27 of 35
0%20 labels
criticized challenger
In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named ClientSuccess for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 0% | 11 of 49 | 21% | 29 | accepted challenger | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Client onboarding platforms | Customer | 0% | 33 of 104 | 20% | 5 | under 10 labels · led by Rocketlane at 47% | |
| Customer intelligence and data science | GTM data and infrastructure | 0% | 87 of 142 | 0% | 1 | under 10 labels · led by Amplitude at 18% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, ClientSuccess held within the floor in all three categories: no change cleared 11 points.
Best category · Customer success · by segment
Mid-market▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 7 → 10 of 46
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 34 → 25 of 33
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer success | 2% | 0% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 7 → 11 of 49 |
| Client onboarding | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 33 of 104, unchanged |
| Customer intel | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 87 of 142, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated ClientSuccess across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated ClientSuccess across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 1 | 2 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 1 | 3 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 1 | 2 | 1 | 4 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 3 | 1 | 1 | 5 |
| Llama 4 Maverick | 0 | 1 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 1 | 2 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 3 | 2 | 1 | 6 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct17 labels2
Paraphrase7 labelsNone
Comparative31 labels3not counted in share
Budget-constrained9 labelsNone
Scale-constrained14 labels1
Negative22 labels1not counted in share
First choiceAlternativeMentionNegative100 labels in all, every segment counted; 3 of the 7 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“has a Startup Package "Designed to meet the critical needs -- and budget -- of early-stage/smaller startups."” Muse Glimmer 30B · Customer success · budget prompt · alternative
“Are cost-sensitive, small CS team (under 6 people) | Akita / Custify / ClientSuccess” DeepSeek V4 Flash · Customer success · scale prompt · alternative
“For smaller teams or startups, Custify or ClientSuccess provide simplicity and quick setup.” Mistral Small · Customer success · comparative prompt · alternative
“Choose ClientSuccess or Custify if you want to get up and running in under a month” Gemini 3.5 Flash · Customer success · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Red flags: Reports of poor customer service (e.g., "worst customer service I have encountered," auto-renew traps, unresponsive support post-sale)” Grok 4.20 · Customer success · negative prompt · hard negative
“G2 review themes include limited features, limited customization, field limitations, poor UI design, and integration issues” GPT-5.4 mini · Customer success · negative prompt · soft negative
“Caution if you need robust API/integrations, parent-child account hierarchies, or high-volume goal tracking.” Muse Glimmer 30B · Customer success · negative prompt · soft negative
“User review data for ClientSuccess notes that the UI is “overly complicated,”” Perplexity Sonar · Customer success · negative prompt · soft negative
Named alongside
The products named in the same answers as ClientSuccess, over the 100 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ClientSuccess was named but was not.ShowHide
Named alongside
The products named in the same answers as ClientSuccess, over the 100 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ClientSuccess was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named ClientSuccess. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 97 of the 100 answers that named ClientSuccess and are not a share of its labels.
Domains cited
userpilot.com62
zapier.com51
clientsuccess.comYour site43
resources.rework.com37
appcues.com36
g2.com36
process.st32
blog.hubspot.com30
usepylon.com29
velaris.io29
342 of the 385 domain citations in answers naming ClientSuccess came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
clientsuccess.com ranks 3 on Google for the category's searches. In the answers, ClientSuccess takes 0% of first choices and ChurnZero takes 42%.ShowHide
Search and answers
clientsuccess.com ranks 3 on Google for the category's searches. In the answers, ClientSuccess takes 0% of first choices and ChurnZero takes 42%.
ShowHideIn search
Google, US estimatesPosition for “customer success platform”
3
Position for “best customer success platform”
4
- Searches for its name, Google
- 720 a month (“clientsuccess”)
- AI search demand for its name, est.
- 6 a month
- Organic visits to its site
- about 7,636 a month
- Searches its site ranks for
- 1,106 · 53 in the top three
- Sites linking to it
- 1,170
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
0%
rank 11 of 49 in customer success
Segment leader
42%
ChurnZero
- First choices
- 3 across its categories
- Named in
- 100 answers
- Its own site cited
- in 97 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on clientsuccess.com
1,515
subdomains included
Content
1,015
counted in the table below
Documentation
265
Product · Integration
6 · 28
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 768 | 0 | 2022-11-09 | Customer success, CRM | |
| Webinar or virtual event | 158 | 0 | 2024-04-16 | ||
| Conference or event | 56 | 0 | 2023-09-27 | ||
| Case study | 11 | 0 | 2022-01-26 | ||
| Comparison | 10 | 0 | 2026-06-04 | ||
| Template or tool | 4 | 0 | 2022-03-29 | ||
| Glossary or explainer | 4 | 0 | 2022-03-08 | ||
| Report or ebook | 3 | 0 | 2025-12-18 | ||
| Podcast or video | 1 | undated |
Most recent
- 2026-06-0412833612 phases vs milestones vs tasks comparison
- 2026-04-2214728842 understanding arr vs carr in clientsuccess comparison
- 2025-12-18Customersuccessproductleadersebook report or ebook
- 2025-12-18Ebook customer success leaders edition scaling your customer success team report or ebook
- 2025-12-18Ultimate customer success ebook collection report or ebook
- 2024-04-16Clientsuccess webinar series the data driven cco transforming customer insights into strategic actions webinar or virtual event
How it is countedHide how it is counted
Every page clientsuccess.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow ClientSuccess
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
ClientSuccess is its own company.ShowHide
The company
ClientSuccess is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Customer Success Platform to Reduce Churn
- For
- CS teams
- Price stated
- ClientSuccess pricing is based on the number of customer success managers using the platform and the modules you need. We don't publish public pricing because each plan is scoped to your team size, contract length, and required integrations. Talk to sales for a quote — most teams get pricing back within 24 hours. clientsuccess.com/pricing
- Free plan or trial
- ClientSuccess does not offer a self-serve free trial. We do offer a personalized demo and proof-of-concept process so you can validate the platform with your own data before committing. clientsuccess.com/pricing
- Integrations claimed
- 28 clientsuccess.com/platform/integrations
- Certifications
- GDPR-compliant Data Processing Amendment
- Customers named
- RankmiLearn to WinShipheroGamePlanVeracodeSymphony TalentConstellation HomeBuilder SystemsSmashFly
- Not stated on the pages read
- Starting price, hosting
What ClientSuccess's own pages state, read September 28, 2026: clientsuccess.com, clientsuccess.com/pricing, clientsuccess.com/platform/integrations, clientsuccess.com/customers, clientsuccess.com/platform/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ClientSuccess's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ClientSuccess, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ClientSuccess by email, built from the raw record of the edition. It shows:
- where ClientSuccess is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ClientSuccess, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.