Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 25 → 37 of 62
Catalyst
33Judge labels
0First choices
5Negative labels
10 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
0% in Customer success for mid-market buyers
Rank 12 of 49 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 13% of its 15 labels there were negative.
What the models named instead of Catalyst →By buyer segmentRead the same way at every buyer size.
Small business23 of 64
0%4 labels
under the label threshold
Mid-market12 of 49
0%15 labels
accepted challenger
Enterprise10 of 35
0%13 labels
accepted challenger
In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Catalyst for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 0% | 12 of 49 | 13% | 15 | accepted challenger | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Catalyst held within the floor in its one category: no change cleared 11 points.
Best category · Customer success · by segment
Mid-market▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 8 → 11 of 46
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 8 → 9 of 33
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer success | 2% | 0% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 8 → 12 of 49 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Catalyst across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Catalyst across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 1 | 2 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 1 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 3 | 1 | 0 | 4 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 1 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct6 labelsNone
Paraphrase4 labelsNone
Comparative10 labelsNone
Budget-constrained1 labelNone
Scale-constrained5 labelsNone
Negative7 labelsNone
First choiceAlternativeMentionNegative33 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Choose Totango / Catalyst if you want deep, enterprise-level scale but with a more modern, growth-oriented interface” Gemini 3.5 Flash · Customer success · comparative prompt · alternative
“Choose Totango/Catalyst if you want: a more packaged, modular customer-success setup” GPT-5.4 mini · Customer success · paraphrase prompt · alternative
“Consider: Modern alternatives (Catalyst, Staircase AI, or vertical-specific tools)” Kimi K2 · Customer success · negative prompt · alternative
“| Catalyst | Modern mid-market | Clean UX, fast implementation |” Kimi K2 · Customer success · scale prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“it"s usually not my first pick for a mid-market B2B team unless you specifically like its structure” GPT-5.4 mini · Customer success · direct prompt · soft negative
“Exercise caution unless you are prepared to navigate post-merger roadmaps” Gemini 3.5 Flash · Customer success · negative prompt · soft negative
Named alongside
The products named in the same answers as Catalyst, over the 33 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Catalyst was named but was not.ShowHide
Named alongside
The products named in the same answers as Catalyst, over the 33 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Catalyst was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Catalyst. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 31 of the 33 answers that named Catalyst and are not a share of its labels.
Domains cited
clientsuccess.com13
userpilot.com12
zendikt.com12
appcues.com11
process.st11
resources.rework.com11
velaris.io11
vitally.io10
workona.com10
yellow.ai9
No domain is on file for Catalyst, so its own site is not marked.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Catalyst stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Catalyst stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 246,000 a month (“catalyst”)
- AI search demand for its name, est.
- 21,098 a month
- Its own site
- No site of its own on file, so no site figures
In answers
This editionShare of first choices
0%
rank 12 of 49 in customer success
Segment leader
42%
ChurnZero
- First choices
- 0 across its categories
- Named in
- 33 answers
- Its own site cited
- No site on file to match
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Catalyst
What the judge wrote, as written, with how often. The vendor table decides that these count as Catalyst; a claim can dispute any of them.
Totango/Catalyst 2Catalyst (by Totango) 1Totango & Catalyst 1Totango + Catalyst 1
Follow Catalyst
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Catalyst's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Catalyst, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Catalyst by email, built from the raw record of the edition. It shows:
- where Catalyst is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Catalyst, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.