Every category where a model named Catalyst for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer success platforms	Customer	2%	8 of 69	14%	14	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Catalyst yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Catalyst across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	1	0	1
GPT-5.4 mini	0	1	2	0	3
Gemini 3.5 Flash	1	1	0	0	2
Perplexity Sonar	0	0	0	0	0
Grok 4.1 Fast	0	0	1	0	1
Mistral Small	0	0	0	1	1
DeepSeek V4 Flash	0	2	0	1	3
Llama 4 Maverick	0	0	1	0	1
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	0	0	0	0	0
GLM 4.7 FlashX	0	2	0	0	2
MiniMax M2.5	0	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct6 labelsNone

Paraphrase6 labelsNone

Comparative9 labelsNone

Budget-constrained2 labelsNone

Scale-constrained3 labels1

Negative14 labelsNone

First choiceAlternativeMentionNegative40 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Vitally, ChurnZero, Catalyst, Custify, Skalin | Highly Recommended.” Gemini 3.5 Flash · Customer success · scale prompt · first choice

“Totango and Catalyst operate as a unified powerhouse... Best for: Mid-to-enterprise organizations” Gemini 3.5 Flash · Customer success · comparative prompt · alternative

“Modern UX, strong product velocity; a favorite to replace legacy Gainsight at mid-market.” DeepSeek V4 Flash · Customer success · direct prompt · alternative

“Better alternatives to consider: Catalyst, Vitally, Custify, Planhat, Pylon” GLM 4.7 FlashX · Customer success · negative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“recently merged platforms (Totango/Catalyst) carry the highest risk” Mistral Small · Customer success · negative prompt · hard negative

“What to Avoid on a Budget ... generally not where you should start” DeepSeek V4 Flash · Customer success · budget prompt · hard negative

Named alongside

The products named in the same answers as Catalyst, over the 40 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Catalyst was named but was not.

ProductSame answerTook the first choice insteadHead to head

Totango34 of 400Not in the top three

Gainsight33 of 4010Not in the top three

ChurnZero33 of 404Not in the top three

Vitally27 of 404Not in the top three

Planhat26 of 400Not in the top three

Custify18 of 404Not in the top three

ClientSuccess16 of 401Not in the top three

HubSpot Service Hub10 of 401Not in the top three

Salesforce Service Cloud7 of 401Not in the top three

Gainsight CS5 of 402Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Catalyst. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 9 of the 40 answers that named Catalyst and are not a share of its labels.

Domains cited

gartner.com5

usepylon.com5

userpilot.com5

coworker.ai4

g2.com3

guideflow.com3

thecscafe.com3

thecxlead.com3

viewpointanalysis.com3

custify.com2

Thirty-six of the thirty-six domain citations in answers naming Catalyst came from somebody else's page.

Pages cited

userpilot.com/blog/customer-success-tools5

coworker.ai/blog/customer-success-platforms4

gartner.com/reviews/market/customer-success-management-platforms4

usepylon.com/blog/csm-tools-20264

guideflow.com/blog/customer-success-software-tools3

thecscafe.com/p/best-customer-success-platforms3

thecxlead.com/tools/best-customer-success-software3

viewpointanalysis.com/post/customer-success-software-options-20263

Pages are listed as the models cited them.

Names read as Catalyst

What the judge wrote, as written, with how often. The vendor table decides that these count as Catalyst; a claim can dispute any of them.

Catalyst (now merged with Totango) 1Totango & Catalyst 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Catalyst's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Catalyst, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at catalyst.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.