Small business▼−1Since September 2026: 9% → 8%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
8%from 9% in September 2026
Inside the floor by 10 pointsRank 3 → 4 of 62
3 categories · RankedVitally
146Judge labels
21First choices
21Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
19% in Customer success for mid-market buyers
Rank 2 of 49 in the mid-market standingaccepted challenger
3 of 14 models made it the first choice on the direct prompt; 9% of its 57 labels there were negative.
What the models named instead of Vitally →By buyer segmentStrongest at mid-market.
Small business3 of 64
11%48 labels
accepted challenger
Mid-market2 of 49
19%57 labels
accepted challenger
Enterprise3 of 35
4%29 labels
criticized challenger
In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Vitally for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 19% | 2 of 49 | 9% | 57 | accepted challenger | ▼−6Since September 2026: 23% → 18%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer intelligence and data science | GTM data and infrastructure | 4% | 9 of 142 | 0% | 2 | under 10 labels · led by Amplitude at 18% | =heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Client onboarding platforms | Customer | 0% | 27 of 104 | 14% | 7 | under 10 labels · led by Rocketlane at 47% |
Movement
Since September 2026, Vitally held within the floor in all three categories: no change cleared 11 points.
Best category · Customer success · by segment
Mid-market▼−6Since September 2026: 23% → 18%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
18%from 23% in September 2026
Inside the floor by 5 pointsRank 2 of 46, unchanged
Enterprise▲+5Since September 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
5%from 0% in September 2026
Inside the floor by 6 pointsRank 9 → 3 of 33
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer success | 23% | 18% | ▼−6Since September 2026: 23% → 18%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 2 of 49, unchanged |
| Customer intel | 2% | 2% | =heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 16 → 9 of 142 |
| Client onboarding | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 27 of 104, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Vitally across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Vitally across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 3 | 0 | 0 | 4 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 2 | 3 | 1 | 0 | 6 |
| Perplexity Sonar | 0 | 3 | 2 | 1 | 6 |
| Grok 4.20 | 1 | 4 | 1 | 1 | 7 |
| Mistral Small | 0 | 1 | 1 | 1 | 3 |
| DeepSeek V4 Flash | 2 | 3 | 0 | 0 | 5 |
| Llama 4 Maverick | 1 | 1 | 2 | 0 | 4 |
| Qwen 3.7 Flash | 2 | 2 | 1 | 1 | 6 |
| Kimi K2 | 2 | 2 | 0 | 1 | 5 |
| GLM 4.7 FlashX | 1 | 2 | 1 | 0 | 4 |
| MiniMax M2.5 | 0 | 2 | 0 | 1 | 3 |
| GPT-6 Luna | 2 | 3 | 0 | 0 | 5 |
| Muse Glimmer 30B | 1 | 3 | 2 | 0 | 6 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct31 labels7
Paraphrase24 labels5
Comparative40 labels5not counted in share
Budget-constrained7 labels2
Scale-constrained15 labels7
Negative29 labels2not counted in share
First choiceAlternativeMentionNegative146 labels in all, every segment counted; 21 of the 28 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Top pick for mid-market and fast-growing teams: ChurnZero or Vitally, depending on whether you prioritize usage-based health scoring or modern UX.” Muse Glimmer 30B · Customer success · scale prompt · first choice
“ChurnZero or Vitally, depending on whether you prioritize usage-based health scoring or modern UX.” Llama 4 Maverick · Customer success · paraphrase prompt · first choice
“Prioritize high-rated, user-loved options like Vitally, Custify, or Skalin” Grok 4.20 · Customer success · negative prompt · first choice
“the top contenders for a mid-market B2B company are Vitally and ChurnZero” GLM 4.7 FlashX · Customer success · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Account-Based Pricing Models (Planhat, Vitally, ChurnZero)... costs can escalate quickly without corresponding value” Mistral Small · Customer success · negative prompt · soft negative
“Opaque Enterprise Pricing: Mid-market teams routinely see quotes exceeding $100K/year” Kimi K2 · Customer success · negative prompt · soft negative
“They focus on health scoring, playbooks, and churn reduction, not implementation delivery” Perplexity Sonar · Client onboarding · negative prompt · soft negative
“Unlike Vitally (~$299+/mo, great for growth metrics but pricier)” Grok 4.20 · Customer success · budget prompt · soft negative
Named alongside
The products named in the same answers as Vitally, over the 146 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Vitally was named but was not.ShowHide
Named alongside
The products named in the same answers as Vitally, over the 146 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Vitally was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Vitally. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 144 of the 146 answers that named Vitally and are not a share of its labels.
Domains cited
userpilot.com77
zapier.com62
appcues.com57
guideflow.com49
g2.com48
resources.rework.com46
clientsuccess.com43
process.st43
usepylon.com42
learn.g2.com40
507 of the 507 domain citations in answers naming Vitally came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
vitally.io ranks 5 on Google for the category's searches. In the answers, Vitally takes 19% of first choices and ChurnZero takes 42%.ShowHide
Search and answers
vitally.io ranks 5 on Google for the category's searches. In the answers, Vitally takes 19% of first choices and ChurnZero takes 42%.
ShowHideIn search
Google, US estimatesPosition for “customer success platform”
5
Position for “best customer success platform”
6
- Searches for its name, Google
- 4,400 a month (“vitally”)
- AI search demand for its name, est.
- 40,641 a month
- Organic visits to its site
- about 3,154 a month
- Searches its site ranks for
- 674 · 29 in the top three
- Sites linking to it
- 1,458
- Paid Google search
- 2 searches its ads show for, about 28 clicks and $138 a month (estimate)
In answers
This editionShare of first choices
19%
rank 2 of 49 in customer success
Segment leader
42%
ChurnZero
- First choices
- 21 across its categories
- Named in
- 146 answers
- Its own site cited
- in 144 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on vitally.io
1,160
subdomains included
Content
466
counted in the table below
Documentation
260
Product · Integration
71 · 4
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 294 | 9 | 2026-09-02 | ||
| Conference or event | 72 | 0 | 2024-10-22 | ||
| Glossary or explainer | 41 | 2 | 2026-07-23 | ||
| Case study | 18 | 1 | 2026-07-29 | ||
| Comparison | 17 | 1 | 2026-07-31 | ||
| Webinar or virtual event | 12 | 0 | 2023-04-20 | ||
| Template or tool | 6 | undated | |||
| Podcast or video | 5 | 0 | 2024-06-20 | ||
| News or press | 1 | undated |
Most recent
- 2026-09-02How to use chatgpt for customer success a guide for csms blog
- 2026-08-28A csql playbook for csms and ams blog
- 2026-08-19Introducing vitally mcp server blog
- 2026-08-147 ways customer success teams can use an mcp blog
- 2026-08-10Can customer success teams trust ai how to get better outputs blog
- 2026-07-31Csms vs ams how to build swimlanes without stepping on toes comparison
How it is countedHide how it is counted
Every page vitally.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Vitally
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Vitally is its own company.ShowHide
The company
Vitally is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Your Copilot For AI-Powered Customer Success
- For
- Customer Success teams
- Price stated
- Request Pricing vitally.io/pricing
- Free plan or trial
- Try the product in your own dedicated trial sandbox with your customer data and team. vitally.io/pricing
- Certifications
- SOC 2GDPR
- Hosting
- United States (us-east-1, us-east-2)EU (eu-north-1)
- Customers named
- NavatticTripteaseCultureAmpCompanyCamMixpanelPartnerstackTinesUpwards
- Not stated on the pages read
- Starting price, integrations
What Vitally's own pages state, read September 28, 2026: vitally.io, vitally.io/pricing, vitally.io/security, vitally.io/platform-tour, vitally.io/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Vitally's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Vitally, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Vitally by email, built from the raw record of the edition. It shows:
- where Vitally is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Vitally, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.
Badges
Wins only: a badge exists where Vitally is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.ShowHide
Badges
Wins only: a badge exists where Vitally is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHideVitally is among the products AI models recommend first in Customer success platforms this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.
Wide · 320 × 104 Website, beside other badges
Square · 240 × 240 LinkedIn, slides
Compact · 200 × 56 Email signature, footer
Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.