2 categories · RankedVitally
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 23% | 2 of 69 | 12% | 50 | accepted challenger |
| Customer intelligence and data science | GTM data and infrastructure | 2% | 17 of 158 | 0% | 2 | under 10 labels · led by Google Analytics 4 at 16% |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 2 | 0 | 3 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 2 | 3 | 0 | 1 | 6 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.1 Fast | 1 | 4 | 0 | 1 | 6 |
| Mistral Small | 2 | 4 | 0 | 0 | 6 |
| DeepSeek V4 Flash | 3 | 1 | 1 | 2 | 7 |
| Llama 4 Maverick | 1 | 2 | 0 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 2 | 0 | 1 | 4 |
| Kimi K2 | 1 | 4 | 0 | 1 | 6 |
| GLM 4.7 FlashX | 1 | 4 | 0 | 0 | 5 |
| MiniMax M2.5 | 1 | 2 | 0 | 0 | 3 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Start with Vitally for most mid-market companies - it offers the best balance of features, pricing, and modern UX” GLM 4.7 FlashX · Customer success · direct prompt · first choice
“Vitally is the strongest overall choice and the default pick most CS analysts point mid-market teams to first” DeepSeek V4 Flash · Customer success · paraphrase prompt · first choice
“Go with Vitally if you want the best time-to-value and modern experience at a mid-market price point” DeepSeek V4 Flash · Customer intel · direct prompt · first choice
“Vitally — If you want fast time-to-value, modern UX, and strong product analytics integration” Kimi K2 · Customer success · scale prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Avoid pricier options like ... Vitally/ChurnZero (custom, $1K+/month)” Grok 4.1 Fast · Customer success · budget prompt · hard negative
“What to Avoid on a Budget ... generally not where you should start” DeepSeek V4 Flash · Customer success · budget prompt · hard negative
“Be Cautious If: You want quick, simple setups and do not have technical resources to manage filtering logic.” Gemini 3.5 Flash · Customer success · negative prompt · soft negative
“cannot afford the $300\u2013$500+/month minimums of competitors like Vitally or ClientSuccess” Qwen 3.7 Flash · Customer success · budget prompt · soft negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 19 of the 133 answers that named Vitally and are not a share of its labels.
Domains cited
Eighty-one of the eighty-one domain citations in answers naming Vitally came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
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