Customer success platforms · October 2026 Edition
Vitally vs Gainsight Customer Success
Three of fourteen models named Vitally first on the direct prompt; zero named Gainsight Customer Success. Both were named by all fourteen models and Vitally carries 57 labels and Gainsight Customer Success 59, so the shares are not directly comparable.
Named in three categories this edition.
Named in one category this edition.
First-choice share19%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate9%54%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#8A position in a field of 10; printed, not drawn.
Labels5759A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Vitally reading right to left. Rank and label count are printed, not drawn.ChurnZero was named alongside these two in fourteen of the fourteen direct answers. ChurnZero vs Vitally · ChurnZero vs Gainsight Customer Success · Vitally vs HubSpot Service Hub
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
VitallyFirst choices, of fourteen modelsGainsight Customer Success
Direct306 against Gainsight Customer Success
Paraphrase305 against Gainsight Customer Success
Comparative161 against Gainsight Customer Success
Budget-constrained001 against Vitally · 3 against Gainsight Customer Success
Scale-constrained515 against Gainsight Customer Success
Negative104 against Vitally · 12 against Gainsight Customer Success
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, Vitally and Gainsight Customer Success were named in the same answer 106 times, of the 146 answers naming Vitally and the 183 naming Gainsight Customer Success. In those answers Gainsight Customer Success took the first choice twenty-eight times and Vitally seventeen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Vitally and Gainsight Customer Success stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | | |
| GPT-5.4 mini | | | | | | |
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | | |
Vitally Gainsight Customer Success first choice named as an alternative argued againstblank: not namedEach cell is one answer, Vitally on the left and Gainsight Customer Success on the right.The direct prompt
The plain question, one answer per model, grouped by where Vitally and Gainsight Customer Success stood in it.
Vitally first, Gainsight Customer Success not the choice
3 of 14 modelsGainsight Customer Success was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Vitally alternatives: ChurnZero, ClientSuccess
Qwen 3.7 FlashChurnZero, Vitally alternatives: Custify, HubSpot Service Hub, Skalin, Totango
GLM 4.7 FlashXChurnZero, Vitally alternatives: Totango
Neither was the first choice, one was named
11 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniChurnZero, Planhat alternatives: Gainsight Customer Success
Gemini 3.5 FlashChurnZero alternatives: Planhat, Totango, Vitally
Perplexity SonarChurnZero alternatives: Vitally
Grok 4.1 FastChurnZero alternatives: Custify, Vitally
Mistral SmallSkalin alternatives: ChurnZero, Custify, Gainsight Customer Success, Planhat, Vitally
DeepSeek V4 FlashSkalin alternatives: ChurnZero, ClientSuccess, Custify, Totango, Vitally
Llama 4 MaverickChurnZero alternatives: Skalin, Userpilot, Vitally
Kimi K2ChurnZero alternatives: Totango, Vitally
MiniMax M2.5ChurnZero, Skalin alternatives: Totango, Vitally
GPT-6 LunaChurnZero alternatives: Planhat, Vitally
Muse Glimmer 30BChurnZero alternatives: ClientSuccess, Custify, Planhat, Skalin, Totango, Vitally
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Vitally leads by eleven points.
Vitally11%#3 of 9Gainsight Customer Success0%#9 of 9Mid-marketThe figures above
Vitally leads by seventeen points.
Vitally19%#2 of 10Gainsight Customer Success2%#8 of 10Enterprise
The order flips: Gainsight Customer Success leads at enterprise.
Gainsight Customer Success69%#1 of 9Vitally4%#3 of 9What the models said about Vitally
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Account-Based Pricing Models (Planhat, Vitally, ChurnZero)... costs can escalate quickly without corresponding value” Mistral Small · negative prompt · soft negative
“Opaque Enterprise Pricing: Mid-market teams routinely see quotes exceeding $100K/year” Kimi K2 · negative prompt · soft negative
“Unlike Vitally (~$299+/mo, great for growth metrics but pricier)” Grok 4.1 Fast · budget prompt · soft negative
“Top pick for mid-market and fast-growing teams: ChurnZero or Vitally, depending on whether you prioritize usage-based health scoring or modern UX.” Muse Glimmer 30B · scale prompt · first choice
“ChurnZero or Vitally, depending on whether you prioritize usage-based health scoring or modern UX.” Llama 4 Maverick · paraphrase prompt · first choice
“Prioritize high-rated, user-loved options like Vitally, Custify, or Skalin” Grok 4.1 Fast · negative prompt · first choice
What the models said about Gainsight Customer Success
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Gainsight is the most complex, most expensive platform, and one most likely to fail adoption tests at companies that aren't ready for it” Claude Haiku 4.5 · negative prompt · hard negative
“Avoid Gainsight if you have a team of fewer than 10 to 15 CSMs or lack a dedicated CS Operations resource.” Gemini 3.5 Flash · negative prompt · hard negative
“Platforms with Documented Concerns ### Gainsight ⚠️ ... Security Incident (Nov 2025)... High Cost” Kimi K2 · negative prompt · hard negative
“Gainsight — *The Enterprise Leader* ... The most mature, feature-rich platform on the market” DeepSeek V4 Flash · comparative prompt · first choice
“Gainsight: Leader in Gartner MQ and Forrester Wave; dominant in G2 reviews.” Grok 4.1 Fast · comparative prompt · first choice
“Most feature-rich platform on the market ... Gartner Magic Quadrant leader” MiniMax M2.5 · comparative prompt · first choice
Also compared
ChurnZero vs VitallyChurnZero vs Gainsight Customer SuccessVitally vs HubSpot Service HubVitally vs CustifyVitally vs TotangoVitally vs SkalinVitally vs PlanhatHubSpot Service Hub vs Gainsight Customer SuccessCustify vs Gainsight Customer SuccessTotango vs Gainsight Customer SuccessSkalin vs Gainsight Customer SuccessPlanhat vs Gainsight Customer SuccessAll twenty-eight head-to-head pages and the full customer success standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.