Customer success platforms · September 2026 Edition
ChurnZero vs Vitally
Eight of twelve models named ChurnZero first on the direct prompt; six named Vitally. Both were named by all twelve models and ChurnZero carries 58 labels and Vitally 50, so the shares are not directly comparable.
Named in three categories this edition.
Named in two categories this edition.
First-choice share39%23%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate17%12%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#2A position in a field of 10; printed, not drawn.
Labels5850A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, ChurnZero reading right to left. Rank and label count are printed, not drawn.Planhat was named alongside these two in nine of the twelve direct answers. ChurnZero vs Custify · Vitally vs Custify
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
ChurnZeroFirst choices, of twelve modelsVitally
Direct86
Paraphrase93
Comparative20
Budget-constrained104 against ChurnZero · 3 against Vitally
Scale-constrained44
Negative006 against ChurnZero · 3 against Vitally
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
The direct prompt
The plain question, one answer per model, grouped by where ChurnZero and Vitally stood in it.
Both were the first choice
2 of 12 modelsThe answer named them together, and the judge labeled each a first choice.Mistral SmallChurnZero, Vitally alternatives: ClientSuccess, Custify, Gainsight, Planhat
MiniMax M2.5ChurnZero, Vitally alternatives: ClientSuccess, Planhat
ChurnZero first, Vitally an alternative
6 of 12 modelsVitally was named in the answer but not as the choice, or not at all.GPT-5.4 miniChurnZero alternatives: Gainsight, Totango
Perplexity SonarChurnZero alternatives: ClientSuccess, Gainsight, Planhat, Vitally
Grok 4.1 FastChurnZero alternatives: ClientSuccess, Custify, Gainsight, Planhat, Vitally
Llama 4 MaverickChurnZero alternatives: ClientSuccess, Planhat, Vitally
Qwen 3.7 FlashChurnZero, ClientSuccess alternatives: Skalin
Kimi K2ChurnZero alternatives: ClientSuccess, Custify, Planhat, Vitally
Vitally first, ChurnZero an alternative
4 of 12 modelsChurnZero was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Vitally alternatives: ChurnZero, Custify, Totango
Gemini 3.5 FlashVitally alternatives: ChurnZero, Planhat, Totango
DeepSeek V4 FlashVitally alternatives: Catalyst, ChurnZero, Planhat
GLM 4.7 FlashXVitally alternatives: ChurnZero, Custify, Planhat
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Mid-marketThe figures above
The order flips: ChurnZero leads at mid-market.
ChurnZero39%#1 of 10Vitally23%#2 of 10Enterprise
Level: the same share of first choices.
ChurnZero0%#4 of 7Vitally0%#6 of 7What the models said about ChurnZero
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Platforms to AVOID on a Limited Budget | ChurnZero | Starts at ~$849/month + $5K-25K setup fees” Kimi K2 · budget prompt · hard negative
“Avoid pricier options like ... Vitally/ChurnZero (custom, $1K+/month)” Grok 4.1 Fast · budget prompt · hard negative
“What to Avoid on a Budget ... generally not where you should start” DeepSeek V4 Flash · budget prompt · hard negative
“I'd most often recommend ChurnZero if your main goals are customer health scoring, retention, and renewal-risk management” GPT-5.4 mini · paraphrase prompt · first choice
“I'd recommend ChurnZero as the top choice for a mid-sized B2B company's customer health and retention management needs” GLM 4.7 FlashX · paraphrase prompt · first choice
“ChurnZero offers the best balance of speed-to-value, purpose-built mid-market fit, and scalable health scoring” Qwen 3.7 Flash · paraphrase prompt · first choice
What the models said about Vitally
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Avoid pricier options like ... Vitally/ChurnZero (custom, $1K+/month)” Grok 4.1 Fast · budget prompt · hard negative
“What to Avoid on a Budget ... generally not where you should start” DeepSeek V4 Flash · budget prompt · hard negative
“Be Cautious If: You want quick, simple setups and do not have technical resources to manage filtering logic.” Gemini 3.5 Flash · negative prompt · soft negative
“Start with Vitally for most mid-market companies - it offers the best balance of features, pricing, and modern UX” GLM 4.7 FlashX · direct prompt · first choice
“Vitally is the strongest overall choice and the default pick most CS analysts point mid-market teams to first” DeepSeek V4 Flash · paraphrase prompt · first choice
“Vitally — If you want fast time-to-value, modern UX, and strong product analytics integration” Kimi K2 · scale prompt · first choice
Comparisons are drawn for the top three products in each category. The output is the models' output; nothing here is a recommendation by the index.