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Customer success platforms · September 2026 Edition

Vitally vs Skalin

Six of twelve models named Vitally first on the direct prompt; zero named Skalin. Vitally was named by twelve of the twelve models and Skalin by seven and Vitally carries 50 labels and Skalin 14, so the shares are not directly comparable.

Vitally

accepted challenger

Named in two categories this edition.

Skalin

accepted challenger

Named in two categories this edition.

First-choice share23%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate12%7%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#6A position in a field of 10; printed, not drawn.
Labels5014A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Vitally reading right to left. Rank and label count are printed, not drawn.ChurnZero was named alongside these two in twelve of the twelve direct answers. ChurnZero vs Vitally · ChurnZero vs Skalin · Vitally vs Custify

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
VitallyFirst choices, of twelve modelsSkalin
Direct601 against Skalin
Paraphrase30
Comparative00
Budget-constrained013 against Vitally
Scale-constrained41
Negative023 against Vitally
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

Across every category in the September 2026 Edition, Vitally and Skalin were named in the same answer seventeen times, of the 133 answers naming Vitally and the 25 naming Skalin. In those answers Skalin took the first choice three times and Vitally two.

Every model, every framing

The seventy-two answers behind the chart above, one cell each: where Vitally and Skalin stood in it.
ModelDirectSKParaphraseSKComparativeSKBudget-constrainedSKScale-constrainedSKNegativeSK
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 FlashSKSK
Perplexity Sonar
Grok 4.1 FastSKSK
Mistral SmallSK
DeepSeek V4 FlashSKSK
Llama 4 Maverick
Qwen 3.7 FlashSK
Kimi K2SKSKSK
GLM 4.7 FlashX
MiniMax M2.5
VitallySK Skalin first choice named as an alternative argued againstblank: not namedEach cell is one answer, Vitally on the left and Skalin on the right.

The direct prompt

The plain question, one answer per model, grouped by where Vitally and Skalin stood in it.

Vitally first, Skalin not the choice

6 of 12 modelsSkalin was named in the answer but not as the choice, or not at all.
Claude Haiku 4.5Vitally alternatives: ChurnZero, Custify, Totango
Gemini 3.5 FlashVitally alternatives: ChurnZero, Planhat, Totango
Mistral SmallChurnZero, Vitally alternatives: ClientSuccess, Custify, Gainsight, Planhat
DeepSeek V4 FlashVitally alternatives: Catalyst, ChurnZero, Planhat
GLM 4.7 FlashXVitally alternatives: ChurnZero, Custify, Planhat
MiniMax M2.5ChurnZero, Vitally alternatives: ClientSuccess, Planhat

Neither was the first choice, one was named

5 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Perplexity SonarChurnZero alternatives: ClientSuccess, Gainsight, Planhat, Vitally
Grok 4.1 FastChurnZero alternatives: ClientSuccess, Custify, Gainsight, Planhat, Vitally
Llama 4 MaverickChurnZero alternatives: ClientSuccess, Planhat, Vitally
Qwen 3.7 FlashChurnZero, ClientSuccess alternatives: Skalin
Kimi K2ChurnZero alternatives: ClientSuccess, Custify, Planhat, Vitally

Neither was named

1 of 12 modelsThe answer made no first choice from these two in this category.
GPT-5.4 miniChurnZero alternatives: Gainsight, Totango

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Vitally leads by nine points.
Vitally9%#3 of 9
Skalin0%#– of 9
The full small business standing →
Mid-marketThe figures above
Vitally leads by twenty points.
Vitally23%#2 of 10
Skalin4%#6 of 10
The full mid-market standing →
Enterprise
The order flips: Skalin leads at enterprise.
Skalin5%#– of 7
Vitally0%#6 of 7
The full enterprise standing →

What the models said about Vitally

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.

“Avoid pricier options like ... Vitally/ChurnZero (custom, $1K+/month)” Grok 4.1 Fast · budget prompt · hard negative
“What to Avoid on a Budget ... generally not where you should start” DeepSeek V4 Flash · budget prompt · hard negative
“Be Cautious If: You want quick, simple setups and do not have technical resources to manage filtering logic.” Gemini 3.5 Flash · negative prompt · soft negative
“Start with Vitally for most mid-market companies - it offers the best balance of features, pricing, and modern UX” GLM 4.7 FlashX · direct prompt · first choice
“Vitally is the strongest overall choice and the default pick most CS analysts point mid-market teams to first” DeepSeek V4 Flash · paraphrase prompt · first choice
“Vitally — If you want fast time-to-value, modern UX, and strong product analytics integration” Kimi K2 · scale prompt · first choice

What the models said about Skalin

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“Skalin claims #1 on Capterra/G2 (4.92/5), but lower visibility/scale vs. leaders.” Grok 4.1 Fast · direct prompt · soft negative
“Custify and Skalin offer the best balance of dedicated customer success features and affordability” Mistral Small · budget prompt · first choice
“Vitally, ChurnZero, Catalyst, Custify, Skalin | Highly Recommended.” Gemini 3.5 Flash · scale prompt · first choice
“| Skalin | 4.90/5 | Top-rated for 5 years straight |” DeepSeek V4 Flash · negative prompt · first choice
Also compared
ChurnZero vs VitallyChurnZero vs SkalinVitally vs CustifyVitally vs HubSpot Service HubVitally vs TotangoVitally vs ClientSuccessVitally vs CatalystCustify vs SkalinHubSpot Service Hub vs SkalinTotango vs SkalinSkalin vs ClientSuccessSkalin vs CatalystAll twenty-eight head-to-head pages and the full customer success standing

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.